Absolute Snow Reviews 

I ordered a sleeping mat for an upcoming trip on the 14th August.

The delivery said 2-3 working days so I believed it would arrive in time. The order was marked as dispatched on the 15th.

The tracking provided indicates that Royal Mail are still waiting on it and haven't actually received the item despite Absolute Snow's claim that it has been despatched.

I got in touch to ask for a refund and have been told that I cant initiate a claim to receive a refund until the 27th... who knows how long it will take after that to get my money back.

My suspicion is that the item was never sent out as it was the last item in stock which seems to have happened to a few other reviewers on here.

I would like a full refund today so I can shop elsewhere so that I can be ready for my trip - understandably I am not happy to wait until the 27th!

[Edit:]
I'm updating the rating to 3 stars as Absolute Snow's customer service team has been very quick, polite, and explaining in detail what happen (their stock systems need to update quicker than 60 seconds), which I don't necessarily believe because of the odds of that happening are so low, but have been offered a £10 voucher (a tiny drop considering prices on mountaineering gear). I still have to source the item from elsewhere.

Thanks to Lindsey for making the experience somewhat better, kudos to her, specifically.

[Original review:]
I'm really disappointed at this company when it showed such good potential with reviews and prices. Ordered an ice axe, whose shipping was pending on an ID request email (why not incorporate this on the website when making purchases with blades, or let users create ID verified profiles to skip this (understandable but poorly executed) faff altogether?

To then receiving another email now telling me that they actually no have the item in stock, so clearly their stock levels on their website are completely unreliable if it says 1 or 2 left in stock.

So, they don't reserve the item aside for a reasonable time whilst waiting for the customer to provide ID (which I did within half a day). The only assumptions from this is that they either didn't have it to begin with and have unreliable stock measurements in place; or that they sold it between when I placed the order and today; or worse, they have staff stealing or doing under-the-table deals when the last item in stock goes on sale.
All of which just make Absolute Snow look incompetent and unrealiable.

They offered apologies and replacement, but I wanted that item specifically due to its grip, curvature, colour, and reviews.

Least they could do is put the item on back-order and just ship it to me once you'd have it back in stock, I'd much prefer that than "pick something else or a refund".

Fortunately, I'm not in any rush as I'm just prepping for winter and there's time, but it's really disappointing as a first impression and I'll be looking elsewhere with reliable stock levels.

Honestly, not ok...
(Genuine review: order number RXDD7B35)

Date of experience: 21 August 2024

Ordered a new snowboard jacket, it arrived within 48 hours. Top notch experience.

Took payment from my account then emailed asking for the 3 number of the back of my card. This is after full payment had been made.

Smells fishy to me.
Bank has informed me they should ask for the 3 digit pin code if payment has already been made.

Order cancelled and refund is been given.

Shame great prices but you get what you pay for and the customer service is evident to this.

I purchased an Eastpak suitcase from Absolute Snow. It was a great price for a quality item. Immediate receipt and despatched quickly. This is how online shopping should be, cheers

There was an issue with delivery but Rianna and the team at Absolute Snow made sure that everything was sorted. Would recommend them and will shop there again myself.

Worst customer service. They sent me the wrong item and then refused to admit they did this, and I was forced to pay £10 in shipping to replace it.

Only once I posted a review on here did they refund the return shipping. And I still had to pay for shipping to get the product I wanted.

Once I recieve my refund for the product (as I'm now out of pocket having had to double buy the items) I will considering changing the review. But a point still stands about the way Absolute Snow appears to treat their customer, badly, and with a sense of entitlement.

Absolute snow! Absolute brilliant! Great prices, great service, regular contact with regular updates as your order progresses through the system. Highly recommended.

Fabulous company - I’ve ordered four times from this company in the last 18 months, each time the process has been hassle-free with great quality goods delivered speedily with excellent postage costs and customer service. Well done Absolute Snow - you could teach other companies a thing or two!

Bought some teva Sandles which I love - they were on sale and way cheaper than elsewhere.

Receive a personalised email after I bought them which included tracking order. Arrived within a day or so of me ordering

This company is first class!
I would definitely order from them again.
Service, delivery, communication and quality of goods are all excellent.
Well done, Aboloute Snow 👍

Due to my own reasons, I wanted to receive the items earlier, and the customer service upgraded me to the next day delivery service, which is very fast and effective disposal

Would not recommend, what should have been a simple purchase of sunglasses has turned into 6 weeks of going back on forth on a number of errors on the part of Absolute Snow.

Fantastic customer service with frequent updates, goods received within x2 days, good packaging. Great product. Bought Zamberlan hiking boots - read they tend to be a tight fit and I’m a UK 8.5 so got size 9 which fit perfectly. I’ve added Absolute Snow to my list of favourite outlets!

Great thanks for your help

Fantastic customer service
Small issue with missing tag on internal rucksack zip
Quickly resolved
Many thanks

Had to return my jacket as the sizing guidelines are different on Absolute Snow's website to the brand sizes used by Patagonia, so please be warned. A size S-8 Patagonia is a size 10-M on absolute snow.

The replacement jacket was sent, and I have now received the incorrect product AND it's the wrong size. Really disappointed as it's been such a long (and still ongoing) process to buy my new jacket.

However, customer service has been helpful, and shipping/despatch is fast.

Purchased a softshell snow jacket, 1st one was faulty on opening the package we contacted them the same day and sent out a new one the next day which i though was very good.
however on opening the 2nd package it still has the security tag attached. i have to now mess about and find a shop to remove the tag before i can use the item.
not the best in my opinion....

Update to review, i now have the 3rd jacket on route hopefully this one will turn up undamaged and without security tag.
customer service have been really helpful

Well priced, fast shipping and excellent communication from the Absolute Snow team made for a stress-free purchase experience.
The item itself (snowboard bindings) were delivered in pristine condition.

Excellent customer service from Ellie and fast delivery. Very speedy replies and they fixed an issue I encountered effectively. Couldn’t recommend enough!