Having had problems filling in the online form, I went to the Charlton office and a very nice gentleman was able to guide and sort out my problem. I found him to be very professional and patient. I ha... See more
Company replied
Location
Switch locationBugsby's Way 20, SE7 7SJ London, England, GB
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See what reviewers are saying
Great customer service by he person working there called Arron. He was very knowledgeable with the current promotions and my queries. 10/10 customer service by him. Keep it up.
Company replied
Great customer service by access from the charlton team. One of the managers Jit went above and beyond. As well as the rest of the charlton team During my stay. I will definitely come back and 100% re... See more
Company replied
Couldn’t fault my pre move in experience or move in experience - both were perfect. The lovely man (name began with M) working there during the week showed me the units so I knew what size we needed... See more
Company replied
Company details
- #19 of 29 best companies in Self storage facility
- #1 of 3 best companies in Corporate office
- #34 of 57 best companies in Storage facility
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Bugsby's Way 20, SE7 7SJ, London, England, United Kingdom
4.4
Excellent
28 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Rude, uncouth staff
The service at the Charlton branch is disgusting. Bea and Shanice are the rudest customer service agents and have no customer skills whatsoever. The prices are higher than the other branches however they do not offer the same facilities. When I said to Shanice today that I was unhappy that the. Charlton brach was not offering the services that the website claimed, she told me to give my 7 days notice and find another storage place. It’s cheap and nasty and gives the Access Storage Brand a dodgy and tacky name, in my opinion.
22 October 2023
Unprompted review
Reply from Access Self Storage - Charlton
Dear Lyle, Thank you for taking the time to write your review. We pride ourselves on delivering exceptional service we apologise that we have not exceeded your expectations on this occasion. Your comments have been discussed with the store team and we hope to have the opportunity to assist you in the future. Customer Service Team
Reply from Access Self Storage - Charlton
Dear Zaneta, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
Access Charlton
Access Charlton . Staff have been great in helping setting up my units and office space. The girls especially (Shanice and Bea ) worked above and beyond to get me up and running. Julian the store manager was more than fair and listened to his customers needs. Liquid Silver Leadworks Ltd.
29 May 2023
Unprompted review
Reply from Access Self Storage - Charlton
Hi Anthony, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
I was pleasantly surprised…,
I was pleasantly surprised when I called into Access Self Storage in Charlton. Beata was helpful, knowledgeable and answered all my questions relating to storage rental in a very professional manner. She is a real credit to your company. Well done 👏
3 May 2023
Unprompted review
Reply from Access Self Storage - Charlton
Hi Peter, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
No 24hrs access
No 24hrs access, despite that being on the website at the time I was looking for storage provider options.
No clear indication of temperature environment. Even phoned staff and asked for the staff to check and send me a reference to the temperature details, several working days have passed and no information.
Asked three different staff about 24hr access and was given three different reasons that it is not available to me.
Overall basic and acceptable, but personally regret not being more fastidious in my storage provider search to tie them down to details, before handing over my money.
The staff themselves (one lady in particular), are personable, pleasant and friendly, so my issues seem to be caused at management/company level.
19 April 2023
Reply from Access Self Storage - Charlton
Dear Robert, thank you for your 3 star rating. We apologise if we have not met expectations on this occasion. One of the main reasons we have stopped offering 24 hr access is simply due to security purposes. We hope you can understand. Customer services.
AMAZING team at Charlton ❤️
The team at the Charlton branch are just exceptional. I’ve used storage companies before but my experience here is just so much better than any other. Particular credit goes to Bea who is always so cheerful and so happy to help. The team deserves an award!
29 October 2022
Unprompted review
Reply from Access Self Storage - Charlton
Hi Sam, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to Bea and the Charlton team.
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