Always willing to help and nothing too much trouble.A relationship over a decade now.I visit periodically to see how the staff are even when not using the store.
Company replied
Location
Switch locationOldfields Road 92, SM1 2NU Sutton, England, GB
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See what reviewers are saying
I had a great experience, I had just got the storage unit and they checked out my ID very quickly then proceeded to show me how to get into my storage unit and how to use everything. Very quick and ef... See more
Company replied
Very helpful staff/manager.
Company replied
It was easy to apply online , feed back on quotations and availability. Affordable for what I needed and was shown around the facility and Fully explained . Fully secure and staff very helpful. Rec... See more
Company replied
Company details
- #25 of 29 best companies in Self storage facility
- #1 of 2 best companies in Corporate office
- #42 of 55 best companies in Storage facility
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Oldfields Road 92, SM1 2NU, Sutton, England, United Kingdom
4.5
Excellent
16 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always willing to help and nothing too much bother.
Always willing to help and nothing too much trouble.A relationship over a decade now.I visit periodically to see how the staff are even when not using the store.
12 May 2026
Reply from Access Self Storage - Cheam
Hi John,
Thank you for your kind words and for your continued support over the years. We’re delighted to have built such a long-standing relationship with you, and it means a lot to hear that our team is always helpful and welcoming. We really appreciate you taking the time to visit and check in with us!
Reply from Access Self Storage - Cheam
Thank you, Nighat.
We’re really pleased to hear you found everything quick and easy to deal with. We appreciate you taking the time to leave a review.
I had a great experience
I had a great experience, I had just got the storage unit and they checked out my ID very quickly then proceeded to show me how to get into my storage unit and how to use everything. Very quick and efficient!
16 April 2026
Reply from Access Self Storage - Cheam
Hi Fern,
Thank you for your great feedback. We’re really pleased to hear that your move-in experience was quick and efficient, and that the team was able to guide you through everything clearly.
We appreciate you taking the time to share your experience and are glad it got off to such a positive start.
Thanks again!
It was easy to apply online
It was easy to apply online , feed back on quotations and availability. Affordable for what I needed and was shown around the facility and Fully explained . Fully secure and staff very helpful. Recommend to anyone needing storage.
Many thanks
7 February 2026
Reply from Access Self Storage - Cheam
Hi Richard,
Thank you very much for your kind feedback.
We are delighted to hear that the online application process was easy and that you received clear information on pricing and availability. It is great to know the team took the time to show you around, fully explain everything, and make you feel confident in the security of the facility.
Thank you for the recommendation, it truly means a lot to us.
Access Self Storage
Reply from Access Self Storage - Cheam
Hi Rikky,
We are pleased to hear that you found our staff and manager very helpful. Your kind words are greatly appreciated and will be shared with the team.
We look forward to assisting you again in the future.
Access Self Storage
The Staff attempted me was to kind and…
The Staff attempted me was to kind and friendly. I am happy to be a client at the Access Self Storage.
Thank you!!
26 December 2025
Reply from Access Self Storage - Cheam
Hi Alicia,
Thank you so much for your lovely feedback! We’re thrilled to hear our team made you feel welcome and that you’re happy with your experience at Access Self Storage.
Access Self Storage
Very helpful manager
Very helpful manager, everything explained and smooth transition. Thank you
6 November 2025
Reply from Access Self Storage - Cheam
Hi Paul,
Thank you for your lovely feedback. We’re so pleased to hear our Catford team provided professional and courteous service while supporting your needs.
Access Self Storage
Very helpful staff in all aspects…
Very helpful staff in all aspects storage facility exceptionally clean and easily accessible
17 October 2025
Reply from Access Self Storage - Cheam
Hi Paul,
Thank you for your wonderful feedback! We’re so pleased to hear that you found our team helpful and the facility clean and easy to access. We really appreciate you taking the time to share your experience with us.
Access Self Storage
Cheam Access Self Storage
We sold our house and put our belongings in the Cheam branch of Access Self Storage. The manager and his team were very easy to deal with, professional and courteous throughout. they gave me a great price and great experience. I highly recommend them.
3 October 2025
Unprompted review
Reply from Access Self Storage - Cheam
Hi John,
Thank you for your lovely feedback! We’re delighted to hear the team at Access Self Storage Cheam made your experience so smooth and positive. It’s great to know you were happy with both the service and the value — your recommendation means a lot to us!
Access Self Storage
Very helpful staff
Very helpful staff, they explained everything thoroughly & showed us around the premises answering all queries, great first month discount offer, we are very happy & peace of mind customers.
5 August 2025
Reply from Access Self Storage - Cheam
Hi Anita,
Thank you for your kind words! We’re delighted to hear our team provided clear information, answered all your questions, and gave you a thorough tour. We’re also glad you’re enjoying the first-month discount and feel peace of mind with your storage.
Access Self Storage
Brilliant customer service
Brilliant customer service, friendly, polite, always going the extra mile regardless! Couldn't ask for a better team!
20 July 2025
Reply from Access Self Storage - Cheam
Hi Michelle,
Wow - thank you! We're thrilled to hear that our team went the extra mile for you. We always aim to provide brilliant, friendly service, so knowing that we delivered on that means a lot. We'll be sure to pass your kind words on to the team!
Access Self Storage
Reply from Access Self Storage - Cheam
Hi!
Thank you! We're so glad you had a great experience ✨ If there's ever anything else you need, we're always here to help!
Access Self Storage
Reply from Access Self Storage - Cheam
Hi Charmaine,
Thank you for your feedback! We're glad to hear that you experienced efficient and helpful service. If you need any further assistance, feel free to reach out!
Access Self Storage
Professionalism ( my opinion is who they are)
The staff are highly professional in doing their job and are also very helpful, caring, kind, humble and support, friendly, honest and lovely at all times.
8 April 2025
Reply from Access Self Storage - Cheam
Hi Keith,
Thank you for such a heart warming review! We're thrilled to hear the team made such a positive impression with their professionalism and kindness. Your kind words mean a lot to us and we’re so glad to have been able to support you.
Access Self Storage
Best decision i made was to use Acess…
Best decision i made was to use Acess self storage Cheam and I recommend now everyone that ask for storage.
I am pregnant with little one moving by myself.
They were absolutely amazing, patient, kind to my little one running around and quick service, the movers were outside, 5 minutes and all done ready to move my things in.
To move out the same, no hassle at all.
Real professionals there.
I can’t remember the names but Thank you all of you. Hope you see my review :) continue to offer that wonderful service that i had.
29 April 2023
Reply from Access Self Storage - Cheam
Hi duniatimas@outlook.pt, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
Reply from Access Self Storage - Cheam
Dear John, thank you for your 5-star rating, if you need any further assistance please mail customerservices@accessstorage.com.
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