Access Self Storage - Coventry Reviews 22

TrustScore 4.5 out of 5

4.5

Read Street, Access House, CV1 5PT Coventry, England, GB


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Rated 5 out of 5 stars

Manish and staff from the Coventry branch were very professional and helpful. Due to the friendly experience I received I will be using Access storage for the next 12 months.

Company replied

Rated 5 out of 5 stars

I recently rented a unit at Access Self Storage and had a great experience from start to finish. A special thank you to Manish (Manager) and Steve (Assistant Manager) — they were both extremel... See more

Company replied

Rated 5 out of 5 stars

I have stored with Access for a couple of years now and each time my experience couldn't have been better. Mani is a true asset to the success of the branch. He is always so helpful, makes your experi... See more

Company replied

Rated 5 out of 5 stars

Wow! What an amazing team at Coventry! I have met all 4 staff, Mani, Steve, Andrew and the delightful Tanya. All are very professional, courteous and nothing is too much trouble. In addition, the... See more

Company replied


Company details

  1. #24 of 28 best companies in Self storage facility
  2. #1 of 2 best companies in Corporate office
  3. #42 of 55 best companies in Storage facility

Written by the company

Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.


Contact info

  • Read Street, Access House, CV1 5PT, Coventry, England, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I would highly recommend this company

I would highly recommend this company. Tanya and Manish were so helpful. I needed to store some house items,and what they advised was spot on. Thank you.

6 November 2022
Unprompted review
Access Self Storage - Coventry logo

Reply from Access Self Storage - Coventry

Hi Kim, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team

Rated 4 out of 5 stars

Great service, not so friendly customer service.

It was all really fast and people are very nice. But I was struggling with a few boxes that I had to take to the floor above, and when I asked for help they said no. They could not even tell me there were trolleys available upstairs for me to carry my stuff without going back and forth. This was a bit disappointing. But all the other things were fine.

14 October 2022
Access Self Storage - Coventry logo

Reply from Access Self Storage - Coventry

Thank you for your 4-star review. We take pride in delivering the best possible service to each of our customers and we are sorry if we have fallen short on this occasion. Your comments will be passed on and we hope to have the opportunity to show you what we can do in the future.

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