I had a chance the rent a store at Hayes London branch of Access Storage. Very cooperative staff and straight forward procedure with initial discount offers. Jacob at customer service desk is amazing... See more
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Location
Switch locationNestles Avenue 1, UB3 4UZ Hayes, England, GB
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A very friendly team which was willing to help by finding solutions to fit ones specific requirements. This unit has become my "go to" location for storage.
Company replied
The check in was easy and the place is secure with passcodes being generated everyday. I had to change my move out date by a day and was easily able to do so over the phone. The lock I purchased there... See more
Company replied
Why makes the biggest difference are people who take care of the place. Team at Hayes branch is fantastic and it has been a pleasure always to see them and deal with them. Thank you
Company replied
Company details
- #23 of 28 best companies in Self storage facility
- #1 of 3 best companies in Corporate office
- #41 of 54 best companies in Storage facility
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Nestles Avenue 1, UB3 4UZ, Hayes, England, United Kingdom
3.3
Average
7 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Terrible ExperienceTerrible Experience – Rodent infestation and Zero Support
Terrible Experience – Rodent infestation and Zero Support
We’ve had an awful experience with Access Storage in Hayes. Back in November, we discovered our storage unit was infested with mice. Our belongings were contaminated with urine and droppings, making many items unusable and unsafe to handle.
What’s worse is the complete lack of response from management. To this day, nothing has been done to resolve the issue. Despite not being able to access or use our unit, they continue to charge us full monthly fees. We've received no compensation, no solution, not even the option to move to a clean unit.
Communication has been non-existent. It’s incredibly frustrating and disappointing to be treated like this, especially when trusting a company to keep your possessions safe.
Avoid this place at all costs. The lack of responsibility and customer care is shocking.
1 November 2024
Unprompted review
Reply from Access Self Storage - Hayes
Hi Nangai,
We’re very sorry to hear about this experience and take any reports of damage or service concerns extremely seriously.
If this relates to an ongoing claim, we can confirm our Content Protection team has reached out and is awaiting further information in order to proceed. We encourage the customer to get in touch so we can follow up directly and continue to assist.
We’re committed to providing a safe, secure storage environment and responsive customer care. If you believe this was posted in error or if you are the customer in question, please reach out to our team at your earliest convenience so we can ensure your concerns are properly addressed.
Access Self Storage
Why makes the biggest difference are…
Why makes the biggest difference are people who take care of the place.
Team at Hayes branch is fantastic and it has been a pleasure always to see them and deal with them. Thank you
24 March 2025
Reply from Access Self Storage - Hayes
Hi Magdalena,
Thank you for such a thoughtful review! You're absolutely right—it’s the people who make the biggest difference, and we’re so proud of the fantastic team at our Hayes branch. We’ll be sure to pass along your kind words. It's been a pleasure having you with us!
Access Self Storage
Great Experience So Far
I had a chance the rent a store at Hayes London branch of Access Storage. Very cooperative staff and straight forward procedure with initial discount offers. Jacob at customer service desk is amazing and always ready to help clients.
29 August 2023
Reply from Access Self Storage - Hayes
Hi MS Chauhan, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
Overall, would recommend!
The check in was easy and the place is secure with passcodes being generated everyday. I had to change my move out date by a day and was easily able to do so over the phone. The lock I purchased there was sturdy too! Overall, would recommend!
28 March 2023
Reply from Access Self Storage - Hayes
Hi Shruti, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.
A veritable breath of fresh air in client service
A very friendly team which was willing to help by finding solutions to fit ones specific requirements.
This unit has become my "go to" location for storage.
10 January 2023
Reply from Access Self Storage - Hayes
Dear Avinash, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Great service!
3 October 2022
Reply from Access Self Storage - Hayes
Dear Patrick, thank you for your star rating, if you need any further assistance please email customerservices@accessstorage.com.
All good 👍 always been using this site
15 October 2022
Reply from Access Self Storage - Hayes
Hi Tina, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
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