From contacting access to book the storage space to moving in was incredible . The staff team were very supportive, kind and professional. I was welcomed on the day by a lovely gentleman. I travell... See more
Company replied
Location
Switch locationKempshott Road 1a, SW16 5LG London, England, GB
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See what reviewers are saying
As a first time customer I was very impressed with the friendly, helpful service upon booking a unit even after having to up grade to a larger one, there was no problem and was a smooth joining proce... See more
Company replied
Very impressive clean modern facility. Ridge and all the staff I interacted with so far have been all very professional, very helpful and polite. They deal promptly and efficiently with any query I ra... See more
Company replied
Emil at the Streatham Branch was very helpful. Showed me around, where you park, how you get into the facility and the different unit sizes. I then called a few days later confirmed move in date, did... See more
Company replied
Company details
- #23 of 28 best companies in Self storage facility
- #1 of 3 best companies in Corporate office
- #41 of 54 best companies in Storage facility
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Kempshott Road 1a, SW16 5LG, London, England, United Kingdom
4.5
Excellent
28 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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My access storage unit
From contacting access to book the storage space to moving in was incredible . The staff team were very supportive, kind and professional. I was welcomed on the day by a lovely gentleman. I travelled two and a half hours on the day and, I was offered a drink on arrival. I had time to breath. I was shown the unit before signing the contract. I found the place very clean, airing, and secure was tight. I was told anytime I visit the unit I would use a different code to my unit. there is one thing I like most of all is that I am able to drive into the storage unit car park and don't have to worry about parking on the street. How awesome. Well done access
6 March 2026
Reply from Access Self Storage - Streatham
Thank you Sandra, for such a thoughtful and detailed review.
We are absolutely delighted to hear that your experience, from first contact through to moving in, was such a positive one. Travelling two and a half hours is no small journey, so we are especially pleased that the team made you feel welcome, offered you time to settle, and ensured everything was clearly explained before you signed up.
It is wonderful to know you found the site clean, airy, and secure, and that the easy parking made things even more convenient for you. Creating a smooth and reassuring experience is exactly what we aim for.
Thank you again for your kind words and for choosing Access.
First Experience with Access Storage
As a first time customer I was very impressed with the friendly, helpful service upon booking a unit even after having to up grade to a larger one, there was no problem and was a smooth joining process and easy access to the unit anytime of the day.
I would particularly like to mention Ali and Amil who were very helpful indeed.
15 February 2026
Reply from Access Self Storage - Streatham
Hi Mike,
Thank you for sharing your first experience with us.
We are delighted to hear that the booking process was smooth, even when upgrading to a larger unit, and that you found access straightforward. Making things simple and stress free is exactly what we aim for.
Ali and Amil will be especially pleased to receive your kind mention. We truly appreciate your feedback and look forward to continuing to support you.
Access Self Storage
Ready to help customers
Attentive and ready to assist customers, they will help and narrate all you need to know properly
22 January 2026
Reply from Access Self Storage - Streatham
Hi Raphael,
We are pleased to hear that our team was attentive and ready to assist, taking the time to clearly explain everything you needed to know. Providing helpful and informative service is something we take great pride in.
We appreciate your kind words and look forward to supporting you again in the future.
Access Self Storage
I’ve had a great experience storing my…
I’ve had a great experience storing my belongings here. The facilities are clean, secure, and easy to access, and the staff have been consistently helpful, friendly, and accommodating. It’s made the whole process simple and stress-free. Would highly recommend.
10 December 2025
Reply from Access Self Storage - Streatham
Hi Julie,
Thank you so much for your kind words! We’re really pleased to hear that you found the facilities clean, secure, and easy to use, and that our team helped make your experience stress free. We truly appreciate your recommendation!
Access Self Storage
🏬🏬🏬Great Service and Transparent Pricing 🏬🏬🏬
We got everything we needed from the storage facility, it was quick and easy. The person at reception was very professional and was very transparent about the pricing, even advising me not to switch to a different package since it would have cost more.
20 November 2025
Reply from Access Self Storage - Streatham
Hi there,
Thank you for your wonderful feedback! We’re so pleased to hear you had a quick and easy experience and that our team provided clear, transparent advice. It’s great to know you felt well looked after.
Access Self Storage
Good helpful staff answered all…
Good helpful staff answered all questions and showed me around to find exactly what size I needed great experience
13 September 2025
Reply from Access Self Storage - Streatham
Hi Martin,
We’re so pleased the team were able to answer your questions and guide you to the right unit size. It’s great to know the whole experience felt positive for you.
Access Self Storage
The storage unit still had coffee beans…
The storage unit still had coffee beans left behind by the previous user. Trolleys are rarely available, and some users take several at once. The local branch is also unresponsive to emails unless you send a follow-up.
20 August 2025
Reply from Access Self Storage - Streatham
Hi,
Thank you for your feedback. The unit you were shown had just been vacated, and while all units are cleaned before being rented again, in this case there was an unexpectedly tight turnaround and we’re sorry it wasn’t fully ready. Trolleys are normally available, though at busy times they can be in use, and our reception team are always happy to help source one if needed. We also take on board your comments about emails — the team has been made aware and are very apologetic. Feedback like yours helps us improve the service we provide.
Access Self Storage
Streatham Branch staff easily accessible by car and staff helpful
Emil at the Streatham Branch was very helpful. Showed me around, where you park, how you get into the facility and the different unit sizes. I then called a few days later confirmed move in date, did all paperwork with him when I arrived with the movers, unloaded super fast (thanks to the trolleys) and off I went. So far so good
12 August 2025
Reply from Access Self Storage - Streatham
Hi Anil,
Thank you for sharing your experience! We're delighted to hear Emil was so helpful in showing you around and making your move-in smooth and straightforward. Great to know the trolleys made unloading quick and easy too. So far so good indeed — we’re here if you need anything further!
Access Self Storage
Reply from Access Self Storage - Streatham
Hi Beaty,
Thank you for your lovely feedback! We’re so pleased to hear you felt welcomed on your first visit and that our team’s respectful and friendly approach made a positive impression.
Access Self Storage
Very helpful and straightforward and…
Very helpful and straightforward and also good customer service.
15 July 2025
Reply from Access Self Storage - Streatham
Hi there,
Thank you for the kind feedback! We’re glad to hear you found our service helpful and straightforward - just how it should be. We’re always happy to help and look forward to assisting you again in the future.
Access Self Storage
Staff very friendly and professional.
11 July 2025
Reply from Access Self Storage - Streatham
Hi Tom,
Thank you for your kind words! We're so pleased to hear you found our team friendly and professional. We're always here to help!
Access Self Storage
Very helpful staff in a well kept facility and good pricing to boot
All staff were very helpful with the information needed to use the facility. They showed us around at the Streatham branch and even kept the unit open for me as i was going to be a few minutes late. Very good staff at a very well kept unit. Pricing was very competitive also
5 July 2025
Reply from Access Self Storage - Streatham
Hi Mark,
Thank you so much for your detailed feedback! We're delighted to hear that the team at our Streatham branch was helpful, accommodating, and went the extra mile to support you. It's great to know the facility met your expectations and that you found the pricing competitive too. We truly appreciate your kind words and look forward to assisting you again in the future!
Access Self Storage
Very positive first impression
The staff member who assisted with signing the contract and getting us started with the storage unit move-in was excellent. Very helpful and patient.
2 July 2025
Reply from Access Self Storage - Streatham
Thank you, Harold, for your kind words! We're so glad to hear that the team member who assisted you was helpful and patient during the move-in and contract process. We aim to make every step smooth and stress-free, and it’s great to know that came through in your experience. If you need anything else, we’re always here to help!
Access Self Storage
I AM BLIND AND ALL YOUR STAFF WENT OUT…
I AM BLIND AND ALL YOUR STAFF WENT OUT OF THERE WAY TO HELP ME, INCLUDING THE JANITOR.
I THEY MADE ME FILL IMPORTANT AND MY GUIDE DOG ENJOYED THE ATTENTION FROM THE STAFF. I ALLSO WAS ABLE TO DO A QUICK LESSON ON HOW TO GUIDE A VISIONLY IMPAIRED PERSON. THANK YOU AGAIN FOR YOUR SUPPORT AND SERVICE.
4 June 2025
Reply from Access Self Storage - Streatham
Hi Paul,
Thank you so much for sharing your experience! We're incredibly grateful to hear that our team went above and beyond to assist you, and it's wonderful to know that both you and your guide dog felt well taken care of. We're also glad that the opportunity to share a lesson on guiding a visually impaired person was helpful. Your kind words mean a lot to us, and we’re always here to support you. If you ever need anything in the future, please don’t hesitate to reach out!
Access Self Storage
Storage
Has a good experience at this location I would have rated a 5 but due to the lack of trolleys to carry mattress and big items is why I have graded you a 4, overall the staff were great 👍
10 January 2025
Reply from Access Self Storage - Streatham
Hi Fernando,
Thank you for your feedback! We're glad to hear you had a good experience overall and that the team made a positive impression. We appreciate you flagging the issue with trolley availability—it’s helpful feedback and something we’re always looking to improve.
Access Self Storage
Reply from Access Self Storage - Streatham
Hi Edward,
Thank you for the kind feedback! We're glad you found the facility great and the team friendly and helpful—it’s exactly what we aim for.
Access Self Storage
Reply from Access Self Storage - Streatham
Hi Andrea,
Thank you for your kind words! We're delighted to hear that you received excellent service and that Tracey made a great impression. We’ll be sure to pass along your appreciation to her and the team. If you ever need anything in the future, we’d love to help!
Access Self Storage
The team are always friendly and…
The team are always friendly and helpful.
12 March 2024
Unprompted review
Reply from Access Self Storage - Streatham
Hi Stela,
Thank you for leaving us a 5-star review. We are happy to hear that you found the team at Streatham to consistently be friendly and helpful, just as we strive to be.
We hope you think of Access Self Storage for any of your future storage needs.
Kind Regards,
Safia
Very impressive facility and staff
Very impressive clean modern facility. Ridge and all the staff I interacted with so far have been all very professional, very helpful and polite. They deal promptly and efficiently with any query I raise. There are ample trolleys and parking indoors to facilitate easy access to my storage unit. There is always someone available at hand if you need any assistance and the place is kept spotless. Very happy so far with my experience and I would highly recommend this facility.
17 August 2023
Reply from Access Self Storage - Streatham
Hi Dr N, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
The helpful staff
The helpful staff, the level of security, the ease of parking in the building and being protected from the elements. Also a wonderful new shiny new building.
14 August 2023
Reply from Access Self Storage - Streatham
Hi David, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.
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