Friendly and welcoming staff who knew their stuff and were happy to go above and beyond expectations to help.
Company replied
Location
Switch locationUnit 1, Gresham Way, Wimbledon, SW19 8DW London, England, GB
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Moved my stuff yesterday after using a storage locker for one and a half years. Staff always helpful, the locker worked fine, as did the app with the access pin codes changed almost daily for securi... See more
Company replied
When I got there the unit was not big enough they went out there way a gave me a bigger unit for the same price
Company replied
Very kind staff always happy to help and they are very friendly
Company replied
Company details
- #24 of 29 best companies in Self storage facility
- #1 of 2 best companies in Corporate office
- #41 of 54 best companies in Storage facility
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Unit 1, Gresham Way, Wimbledon, SW19 8DW, London, England, United Kingdom
3.8
Great
6 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Friendly and welcoming staff who knew…
Friendly and welcoming staff who knew their stuff and were happy to go above and beyond expectations to help.
4 September 2023
Reply from Access Self Storage - Wimbledon
Hi Jane, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.
Storage time
I want to complain because I have been their customer for 4 months and I had a 35sq ft storage and I moved to a smaller one and since I finish work after 7 pm and the storage closes at 6 pm I asked if I could have access to the storage and at the beginning, I was told yes that they would call me back and they made me wait 5 hours and if I didn't call them they would leave me waiting and in the end, they told me that I couldn't have access to the storage after 6 pm for security reason but only those who have the big storage which I found discriminatory also because they should have warned me before I booked it but nobody told me anything. And I found that unprofessional.
24 May 2023
Unprompted review
Reply from Access Self Storage - Wimbledon
Dear Mariarosa, Thank you for your review. We take pride in delivering the best possible service to each of our customers and we are sorry if we have fallen short on this occasion. Your comments will be reviewed, and we hope to have the opportunity to show you what we can do in the future. Customer Service Team
When I got there the unit was not big…
When I got there the unit was not big enough they went out there way a gave me a bigger unit for the same price
5 April 2023
Reply from Access Self Storage - Wimbledon
Hi Amanda, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
The staff is very friendly and kind.
Very kind staff always happy to help and they are very friendly
26 March 2023
Reply from Access Self Storage - Wimbledon
Dear Maria, thank you for your review. We value all feedback from our customers and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Efficient
Moved my stuff yesterday after using a storage locker for one and a half years.
Staff always helpful, the locker worked fine, as did the app with the access pin codes changed almost daily for security purposes.
JM
8 December 2022
Unprompted review
Reply from Access Self Storage - Wimbledon
Dear Julie, thank you for your review. We value all feedback from our customers and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Reply from Access Self Storage - Wimbledon
Thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Customer Service Team
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