Great help from my BDM Chantelle Wilson on a purchase case. Found the underwriters did not fully understand the employment situation. Other than that all good. Also had help from broker team with... See more
Company replied
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Review summary
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Reviews shaping this summary
The overall application was ok but there was a bit of back and forth regarding additional documents required but got there in the end. Love the welcome pack you send to clients from us, its such a wo... See more
Company replied
From the outset I spoke with an underwriter huge thank you, his knowledge help and understanding was 5 star plus. Between us we have made our mutual clients Dreams come true. Accord underwriters not... See more
Company replied
It is unbelieveble what we was able to achieve for this young first time buyer. At first, we applied with other lender, as JBSP with her dad and monthly payment was so much higher for her because of h... See more
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Company details
- #23 of 25 best companies in Mortgage Lender
- #83 of 101 best companies in Financial Institution
Written by the company
Accord Mortgages is a dedicated intermediary-only lender and part of Yorkshire Building Society. We exist to help brokers look after what matters most - your clients, with both residential and buy to let mortgage solutions. At Accord you can expect a common-sense approach in everything we do, with every case for every broker. Our common-sense flexible underwriting is there to help with complex cases. We also provide direct access to underwriters with a dedicated underwriter managing your case from start to finish. Our knowledgeable and experienced sales team are available by phone and webchat to support you and we have a host of online tools to help you find the information you need quickly and easily.
Contact info
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, United Kingdom
- www.accordmortgages.com
4.2
Great
1k reviews
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Really straightforward from application…
Really straightforward from application to offer in a few days. Excellent service!
3 March 2026
Reply from Accord Mortgages
We're happy to hear that the application process was straightforward and the offer was received quickly. Thank you for your excellent feedback!
As a mortgage broker i had a very…
As a mortgage broker i had a very tricky case. Underwriter Sam McNamara went above and beyond and opened a direct line of enquiry with me via email and phone. If she didn't do this, the case would have been a disaster. In a world where underwriters put up a wall between brokers and customers, Accord have got it right, and Sam is a true credit to how underwriting and broking should be as a joint effort to get the best result for the customer. Our customer is extremely happy and i've made it clear to them that having Sam on our side was the best way we were able to achieve their offer. Thank you!
27 February 2026
Unprompted review
Reply from Accord Mortgages
We're happy to hear that our team member's efforts made such a positive impact on your tricky case. We appreciate your highlighting their dedication to collaboration and achieving the best outcome for your customer. Thank you for your valuable feedback, I have shared your kind words with Sam.
Very impressed
Underwriter understood a very complex situation for a self-employed customer. Very impressed
24 February 2026
Reply from Accord Mortgages
We're happy to hear that our underwriter was able to navigate the complexities of your situation. Thank you for your positive feedback and kind words.
Reply from Accord Mortgages
We are happy to hear that you found our service efficient and informative. Thank you for your positive feedback!
Accord underwriting team a great and…
Accord underwriting team a great and very responsive and open to discuss difficult cases
17 February 2026
Reply from Accord Mortgages
We appreciate you sharing your positive experience with our underwriting team. We're happy to hear that they are responsive and helpful!
Reply from Accord Mortgages
Thank you for taking the time to leave a review. We appreciate your comments.
Excellent Service, Flexible System!
Our firm has used Accord on occasion in the past but mainly for high value loans on residential purchases for clients who have diverse incomes or were business owners. This was our first time submitting a case where the client had some recent history of missed payments (within the last 12 months). Accord were very receptive to this case where a number of other lenders weren't (pretty much ALL lenders). They could look at the client's credit file and deem it was purely circumstantial. From Decision in principle to Offer the case took 2 weeks and the client had their mortgage complete within the same month of submission. I could not be happier with the service and the outcome. Our client said it was life-changing and Accord helped that happen!
17 February 2026
Reply from Accord Mortgages
We appreciate you sharing your experience. We're happy to hear that we could assist your client with their mortgage needs, especially given their circumstances. It's great to know our team's responsiveness and efficiency made such a positive impact, resulting in a life-changing outcome. Thank you for your trust and feedback!
The only drawback was the mortgage case…
The only drawback was the mortgage case was a port and top up case and it was done manually and paper based.
10 February 2026
Reply from Accord Mortgages
We appreciate your feedback. We acknowledge the manual, paper-based process for your port and top-up mortgage case isn't ideal and are looking to improve this process. Thank you for taking the time to leave a review.
Common Sense Underwriting
Flexible criteria, common sense underwriting, really helpful staff and BDM
10 February 2026
Reply from Accord Mortgages
We're happy to hear that our flexible criteria, underwriting, and helpful staff met your needs. Thank you for your positive feedback!
Common sense underwriting
Common sense underwriting which is not too common with other lenders!!
10 February 2026
Reply from Accord Mortgages
We're happy to hear that our common-sense underwriting stood out! Thank you for sharing your positive experience with our services.
Reply from Accord Mortgages
Thank you for taking the time to leave us a review. We are please you found us easy and professional to work with.
Fantastic service from start to finish
Fantastic service from start to finish. The whole process was explained clearly, communication was excellent, and everything was handled quickly and professionally. Made what can be a stressful experience feel smooth and straightforward. Highly recommend!
Also a big mention to my mortgage adviser Ryan he was class
1 November 2025
Unprompted review
Reply from Accord Mortgages
We're happy to hear that you found our service fantastic from beginning to end. We aim to provide clear communication and a smooth, professional experience. We appreciate your recommendation and are glad the adviser was class.
Financial Adviser comments
Great service, Whenever i need something Accord was there for me to help.
3 February 2026
Reply from Accord Mortgages
We're glad you found our service helpful and that we were there to support you. Thank you for your positive feedback; we appreciate it!
I am impressed with how friendly and helpful their staff are.
When my broker suggested Accord, I was initially concerned, but I am now very happy. I have had to call them several times due to my personal circumstances, and every time they have been extremely friendly and helpful.
6 February 2026
Unprompted review
Reply from Accord Mortgages
We appreciate you sharing your experience! We're happy to hear that our team has been helpful and supportive during your calls, especially given your circumstances. Thank you for your positive feedback.
Great service from Accord when other…
Great service from Accord when other high street lender declined the case.
3 February 2026
Reply from Accord Mortgages
We're happy to hear that we could assist you when other lenders declined your case. Thank you for your positive feedback and kind words.
Smooth process that even when an issue…
Smooth process that even when an issue cropped up was dealt with efficiently
3 February 2026
Reply from Accord Mortgages
We're happy to hear that the process was smooth and issues were dealt with efficiently. Thank you for your positive feedback!
Can speak to the underwriting team and…
Can speak to the underwriting team and they just get my clients
3 February 2026
Reply from Accord Mortgages
We're glad our underwriting team understands your clients' needs. Thank you for your positive feedback; it means a lot to us!
Great lender with a very useful range…
Great lender with a very useful range of products
27 January 2026
Reply from Accord Mortgages
We're glad you found our products useful and appreciate your positive feedback. Thank you for sharing your experience with us.
Excellent Service
A very reliable lender, good communication, sensible underwriters, assisted by a fantastic BDM who does everything possible to help, always returns calls and goes the extra mile.
27 January 2026
Reply from Accord Mortgages
We're happy to hear that you had a reliable lending experience! It's great to know our communication and underwriters were sensible, and our BDM went the extra mile. Thanks for your feedback.
Thank you very much for making our dream come true.
We would like to thank Accord Mortgages for their excellent service.
Despite the Christmas holiday period, the mortgage process was completed very efficiently, and we received our mortgage offer in less than three weeks.
The whole experience was smooth and professional. We highly recommend Accord Mortgages to anyone looking for reliable and fast mortgage support.
12 January 2026
Unprompted review
Reply from Accord Mortgages
We're happy to hear that your mortgage process was completed efficiently, even during the Christmas holiday period. We appreciate your kind words and are glad you had a smooth, professional experience. Thank you for recommending our services!
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