Ace Hardware Reviews 

If I could give you a negative 10 review I would - WORST website EVER - worst customer service EVER -
I've called the Washtenaw store in Ann Arbor for 5 days in a row, trying to get an order delivered to my son for Christmas. I don't know how they stay in business.

Deranged homophobic bullying. Corporate responsive but management ultimately apathetic. Childish and bigoted.

This place is a complete joke. I ordered a grill online. Select Saturday delivery and they call me and say the grill they have for me is broken and they need to credit me and then charge me for a different grill and that they don't deliver on Saturdays. I asked for morning delivery and they say okay and then in the morning they don't show up and I call and they try to tell me they won't be there till the afternoon. Then I asked to speak to someone else and they hung up on me five times. Now I have over $1,000 of charges on my credit card with no grill and no credits. Thanks, Ace hardware?!

So the Manager called me and apologized for the situation and offered to send me $100 gift card. Just like my grill I never received it, lol. Just comical at this point!!

I bought a 8 X 10 Tarp from them. I never opened the
package, never used it, but they would not refund my
money when I tried to return it. I will NEVER buy from
Ace again. I wrote to the company about it, they did
nothing. For $26. this stupid company lost a lifetime
customer.

They are literally within pennies of being double the pr

I never have to search for anything. Their employees graciously always offer to help me. I have always found their staff is customer service oriented. They greet you, are courteous, they know their stock.and present themselves in a manner which keeps me returning .

Paid $38 for express shipping which was suppose to arrive Tuesday. They didn’t bother to ship till 2 days after I ordered.. they shipped it the day it was suppose to arrive. Needed the item before the hurricane hits and now it’s too late. Don’t waste your money on this site.

I went to the Ace Hardware on W Grant road this morning, and arrived early. They did not open till 8am., so I went to get breakfast while waiting for them to open. I came back and at 8:00am I got out of my car and walked up to the door, but they were not open yet, so I hung around for a few minutes then I knocked on the door and someone inside knocked back, but did not open the door. I left and went to another Ace, because they are many in Tucson. I will never spend another dime in the Ace at 1899 W Grant Rd, Tucson, AZ 85745. I called ask to speak to the manager to find out why I was treated so badly, and I spoke with some guy named Gary, I explained that I was at store and at 8:02 I knocked on the door and a smart axx knocked back. He told me he knocked on the door but it was not a knock back and that the store opened at 7:59 and when I said, no you were not open at 7:59, he hung up on me. Wow this store really don't want people to spend money there. I will gladly grant them that wish.

I've been shopping at
Carter's Ace Hardware for years. The people are always knowledgeable, friendly, and eager to help. They have a nice selection of merchandise for home maintenance and repairs. They even have cleaning supplies and more!

I was there yesterday trying to find a product on my own and an Ace employee, Mike noticed that I might need help and came over and instantly found the product I was looking for. He was professional and friendly. The customer service here is always top notch!

It's wonderful that we have this hometown run businesses in our community and I enjoy shopping there.

I highly recommend Carter's Ace hardware.

I bought two motor vehicle transponder keys online ( the least expensive place to find these keys). I brought the keys over to a local Ace Hardware in South Florida where I live. The manager told me the keys must be bought at Ace to cut them. Out of curiosity I asked the manager," how much$". The price is $100 per key ($99.99), he told me after taking 2 minutes to check his computer..
I walked out laughing, went to the local lock smith who cut two keys for $4. Then it was a simple programing procedure that I searched on the Internet, putting in the year, make, and model of the car to learn the programming procedure. It was a simple DIY project that saved me $196.

Ace did a deal online for the Milwaukee M18 cordless vacuum. Buy the vacuum and get a free 5 amp hour battery. I placed the order on September 16th. They canceled my order on September 23rd with no explanation of why. Called Ace they told me the batteries are out of stock. They are still advertising the deal 5 days later.

I bought some outdoor chairs and kept them in a shaded area during the summer. Despite not being in direct sunlight, they were completely ruined by the high temperatures outside. Even though they are still under the warranty period, ACE decided not to respond, claiming I should have bought a cover for each chair. No one informed me of this at the store, nor was it included in the instructions when I purchased them. They were sold for outdoor use! This makes no sense.

What a disappointment. Ace Hardware used to be a name you could trust. I took a chance on them for old time's sake and they failed me. Never again. The item I wanted wasn't in my local store but it was in stock at other locations 10 plus miles away. They said they could deliver it for free to the store near me. I paid for it online on a Tuesday morning. I needed the item that following Saturday. I figured that would be no issue. I also joined their website so I could be notified easily. On Friday I logged in to my account and it said I had made no orders. I called the customer service number and kept getting transferred to line that would disconnect me, so I called my local store. The manager said he found my order and they were suppose to receive it that Tuesday. I ask him to cancel the order but he said he couldn't. So I started calling the customer service line again.After several tries I eventually reached an overseas agent. He said it was in transit and couldn't be canceled until it reached the store. A refund couldn't be processed until it was cancelled by the store. He added it would take 7 to 10 days after that to get my funds back on my card. I wasn't very happy about that but what really made me mad was when I got a notification from my card that the payment wasn't processed until after I spoke to their customer service agent. Ace Hardware, a once great company is dead and gone. All that remains is a hungry ghost of it's former self, too desperate to trust.

My lawnmower self propel mechanism hadn't worked for a long time. I had replaced the belt but it still wouldn't work. I called the Soni Ace Hardware, Woodstock, GA and spoke to the lawnmower repairman, Mark Arnold. I told him I desperately needed it but didn't know if I could get the mower loaded in the car by myself, as everyone around me in the neighborhood is working. He even offered to come by my house after he got off to take a look at it!
I did manage to get it loaded, took it to him and he immediately turned it over and surveyed the situation. He made an adjustment to the cable on the handle and got it working in 15 minutes.
Mark is a great asset to this store and I can't speak highly enough of him. 😊

Not sure why Ace has such low reviews. They are actually a wonderful hardware store. They have a little bit of everything and you don't have to walk a football field length to get it. Also, their customer service compared to other hardware stores is much better. Ace is the helpful place!

We bought a lawnmower at another store only to find that there were some pieces that were not hooked up.. after trying ourselves to fix them we were unsuccessful and decided to take it to the closet place to ask for assistance- The gentleman in the repair shop at Ace Hardware in Eagle Point was more than willing to help us out and within minutes he fixed the issue… Didn’t get his name but can’t Thank him enough for taking time out of his schedule to help us… Ace Hardware came thru

Nate is the new manager at the Bee Ridge store in Sarasota Fl. He went above and beyond for customer service. Awesome individual who shows care for his customers

Never under any circumstances purchase anything from this corporation's website. I bought a Toro Mower a week ago (order #497679929) and, according to the information on their website, it was supposed to arrive at the local store on Friday. When I called the local store, they said they had no information and the truck with equipment sent from the warehouse was expected on Saturday. On Saturday, my order was not in the truck, and the local store said they knew nothing and couldn't help me. I called website customer service and was surprised to learn that they hadn't even attempted to ship my order and didn't know why this was happening. After my request to connect me with a supervisor, I waited 15 minutes only to find out that there are no supervisors on Saturdays. I have never in my life encountered a more inadequate and unreliable interface than this company's. The site doesn't load, there are endless errors, and it took 30-40 minutes just to place any order. Customer support has no idea about orders and can't even provide current information, let alone address more serious issues. The existing model of relationships with independent stores is obviously unsustainable, and I wouldn't be surprised if they go bankrupt. At the very least, the huge number of people complaining about their work even here will be spared from problems with a corporation that doesn't value its customers.

Ordered an item I really really needed for delivery to a store as I figure this would be the most reliable and they gave me a delivery date to the store and when that date came I found out that they had never even shipped it. Customer service was clunky about answering questions. Their logistics on ordering online is poor and unreliable.

At the end of the call I told the agent I was very frustrated that I placed an order for delivery and you all didn't ship it and she had the neve to gas light me and tell me "that isn't true". This is the end of every shopping at any ACE. Your customer service hurts your local stores.

The location in Freeland WA on Whidbey Island marks up their prices over 150% from what the item should actually cost. When confronting a customer service person about a cheap firepit that normally sells for about $40, I asked why they were selling it for over $120? She said hmm, ohh... that's the "in-store price". Uhhh... what?? So I went to the Ace website and sure enough, there it was for about $40. I've bought a few of these in the past. She said if I ordered it online and choose "pick up at location" then I could walk out with it for the ACTUAL PRICE of $40. What in the hell is this business? Why would you put your customers through this hassel?? Then there was the simple aluminum casted bistro table set that sells from most companies for around $140 to $160.. This Ace location had a price tag of $360 on it. There are a lot of senior citizens in this community and I immediately just got a bad feeling like this place is actually trying to take advantage of that hoping someone would actually pay that without checking the real prices from other places. It's disgusting what this location is doing and I now know that if I need something from there because no other place has it.... I need to order online first and "pick up from location". I will say that the customer service and sales people there are very nice, so this must be a decision by that particular location owner. They should be ashamed.