Ace Hardware Reviews 

I went to the store, stated my name to the cashier and informed her that I needed to collect my on-line purchase. The cashier informed someone that I had a pick-up order. The cashier asked me what I’d ordered and again I provided my name stating that the order was in my name. The cashier again requested to know what the items were, so again, I provided my name and informed her that my order should have my name attached to the bag. After a third attempt to get me to name the items, I stated that there should be a bag in the store in the name of Schuyler Williams as I received a confirmation email. The cashier did not relent so, I tried to recall the items that I’d purchased, which was a little difficult, as I was confused as to why I needed to prove my purchase via naming the contents of the bag. After the four or fifth attempt, I relented and named the items in the bag. Once I did this, a second staff member immediately went into the back area and returned with my package which had a receipt in my name stapled to the order. I find it extremely upsetting that I was questioned in front of other staff and customers and forced to prove that I’d purchased the items via playing a game of “What’s in the bag”. My name, which was also the name attached to the order, should have been sufficient to collect my purchase. A verbally presented name that matches the name on the receipt attached to the purchase was not enough. To collect my on-line order, the staff of Ace Hardware (18844) in DeLand, FL, forced me to tell them what was in the bag thereby proving that I’d purchased those items and was not stealing items belonging to another customer. This type of attitude and behavior towards a customer is not only reprehensive, it and devalues the basic definition of good customer service.

My parents and grand parents have shopped here for years. Typically the one in Bellevue due to distance, but plenty here as well. I helped them get a dehumidifier and messed up by getting a humidifier, the box was next to each other. My fault. I used the Ace Rewards and accidentally threw away the receipt. I sent the screen shots showing the purchase to my parents so they could return it and this Ace, by personal decision making of the owners per corporate customer service, say no paper no return. So basically, the rewards account means zero to them. I will personally make sure every website I can review on will get this review and that no other friend or relative go to this Ace. Small town feel hardware with corporate stick it to you business policy.

The Rock Hill, SC store at Winthrop Commons has a ben out side that says 2 20 bags of bird food for $20 but when I went to pay they claimed the sign was not for all the 20 lb bsgs, just selected ones.

I have loved Ace hardware over the years. Yesterday was a shock. I needed one good pulsating sprinkler to attach to a hose for a small garden bed. I asked if someone could show me how to adjust it. No one was interested, not even the store manager. He said he didn't have time to Google it even thought there were no other customers waiting.
I went home and finally figured it out myself. I hope this is an anomaly. This Ace store is in Skyland in South Asheville, NC.

Excellent Service at ACE
Never had a Bad experience
The Ace I go with is Southwest Ace
Karen …. Aka K2 is great as Cashier !
Can’t tell you how many times I have returned product with no Hassle
Thank you ACE and Karen ⭐️

Stopped into the Old Cheney store in Lincoln, Scotty Lehl was able to help me solve a problem to make a reverse hose split.

Married Landon Bowls frequently flirted with & had inappropriate relations with the women he delivered to from Lenexa KS. Many stops were made when there were no deliveries or pickups. Many women rode in the ACE delivery truck. Many times Landon wasn’t off work until 6pm when everyone else was off at 5pm.

Ace Hardware, "The Helpful Hardware Place" Keene, Kennewick, WA - Helpful No More!

My son purchased his first weed whacker this weekend, and I went with him to help him get the right tool. We settled on the Stihl Weed whacker and, with extra cord and supplies, we spent over $240 at Ace that day. The salesperson assured us that they "always check their equipment to make sure it works before it leaves the store." They took the weed whacker to the back of the store for approximately 10 minutes and returned, claiming they had started it and topped it off. However, when we got home and tried to use it, it wouldn't start; it was flooded. It never started while in our possession. I've owned yard equipment for years and knew something was wrong.

We attempted to return it to the store, but were told there was no manager present, so a return couldn't be processed. The salesperson instructed us to return on Tuesday to speak to the manager. When we returned on Tuesday, we were initially told the manager, Joe, wasn't in the store as he was out doing deliveries. After waiting, we left to run errands, and upon returning, we were informed that Joe was back. However, it seemed chaotic, with a propane delivery person also expressing concern about the delay. Despite repeated calls to the back, Joe didn't appear until 2:30 pm, and when he finally emerged, he seemed dismissive and didn't introduce himself as the manager. He denied our return, accusing us of flooding the weed whacker, despite it never working. It was a disappointing experience, and it felt like the "Helpful Hardware Place" was anything but helpful. Joe at Ace Hardware of Keene in Kennewick, WA, did not prioritize our issue, even though my son had spent a week's worth of wages on a product that never functioned. How disappointing, Ace Hardware. At this point, I'd rather give my money to big box stores; at least they are polite when refusing service.

They tried to rip me off and even after being confronted with it ! They still have their rip off add up and trying to rip others off . It is the old bait and switch game as all ways . As always their corp rite info is buried took a long time to dig it out and still no one has answered the phone ! I still have no proof of my money being returned .

I tried to order an item at 11:15 pm on 4/30. The sale was 4/29 - 4/30. As I tried to order this, the price went UP $20. I sent them photos of the order AND the ad price (photos had date/time stamps).

I emailed them EVERY day and every day a different customer service rep said they couldn't do anything about it because the price was up to the store (even though this order was TOTALLY online).

Lo and behold, AFTER they DOUBLED the price, they said they could give me the original discount. They could have EASILY given me the original discount at the time I ordered it or even the next day, but they REFUSED. WORTHLESS GREEDY company!

Ace on mission blvd gives the best customer service. Stihl weed wacker had old style cap that couldn't be replaced. Hector helped me get warranty and walked old completely satisfied.

Ace, Has a Terrible App. So BAD, That for OVER Six weeks, They Still Have NO IDEA, What to do. What’s More, They Send ME, instructions To Fix it MYSELF 🙈.

All My Rewards and Points JUST EVAPORATED, AND WERE NOT EXPIRED.

I Actually feel quite bad for the Franchise owners, Because, They’ve Lost a Serious amount of Business to The Big Boys. And The Big Ones offer quite comprehensive Extended warranties,

Beware of this stores "NO RETURN POLICY ".
7373 Village Pkwy, Dublin, CA 94568

Even though their corporate policy is 30 day. This store refused to honor the policy.
Here is what happened I bought a gas trimmer, used it once and was not satisfied with performance. Went in store to return it, they flat out refused.
I can understand that as these folks are fairly new and too many returns would hurt their business. And me especially living right across I would definitely love to support them.

So I asked for alternatives:
a.) Can I get a store credit: answer was NO
b.) Sir can I upgrade to another trimmer that is pricier: answer was NO
c.) I really hate this product, I will just have to sell it in craigs list for 50% discount; do I have any other options: The manager turned into a robot and flat out refused.

Talk about customer service, this store would "ACE" it. I had used this store for all my needs against my better judgement to shop in Big Box stores that are couple miles away. There goes my business.

This has to have the worst company to shop online for appliances for. Their delivery team is unprofessional, never on time and don’t even have the courtesy to call you and update you on the slots or when they’re coming!
The cal center is useless and don’t have access to anything except write emails to these teams and even their floor supervisor who promises to call you back will never get in touch with you . Please please don’t waste your time with this company and it’s team

I went to the ace hardware in Mesa, on Crimson to get a key made. They said, they couldn't do the key fob. I went to ace in Gilbert, on baseline they told me they can. He made the key and handed it to me without walking around my car. I guess I assumed that the whole key was there. I put the key away, to use it later. When I did need it, I realized it didn't include the fob for the alarm. I tried to return it for store credit, they would not help me. I don't know what to do, I am so frustrated.

Terrible experiences using the app and pickup in store. Wrong items, refund issues, and the worst is that each store is apparently independently owned so returns are extremely tedious.

The rewards coupons such as $10 off $50 often don't work online. And for no good reason - I have eligible items in my cart. In my latest experience, I got an "invalid code" message and decided to call customer service. They said to place the order and they would refund me afterward. I placed the order and gave them a week. Guess what, they never refunded me! Called them back and they only agreed to refund $5 instead of $10. Local stores are great but Customer Service is not helpful. There are no "helpful hardware folks" in Ace Customer Service.

Be warned if you order on Facebook it's a scam

Its hit or miss with these guys, its odd.