This app Ace money is very easy to send money and I trust this app to send money from my family. I used long time this is good service good working service people is very good also and very fast servi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wouldnt even give this bank 1 star. Absolutely horrific experience from start to finish. They freeze the account when you receive any large or big transaction to the account without an prior... See more
If I could give it 0 stars I would sent money to another account and it’s taking ages! The fact it’s my son’s disability money aswell is an absolute joke. Staff are vile they laugh at you. Have alread... See more
Sent my family money in which never went through they requested documents in which I sent them they wanted more I sent and now they asking for more which I have sent now all of. A sudden no respon... See more
Company details
Written by the company
We are dedicated to our vision of becoming the most transparent, secure efficient and cost-effective money management tool. Our primary aim is to empower individuals to confidently take control of their financial lives. Through innovative solutions, we are committed to delivering a seamless and empowering experience that places our customers firmly in command of their finances.
Contact info
Piccadilly, M1 2AP, Manchester, United Kingdom
- +44 161 414 0040
- help@aceunion.com
- www.aceunion.com
2.1
Poor
49 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I don’t give reviews but i was…
I don’t give reviews but i was searching for mobile wallet for everyday need. tried many different accounts but this one has been the most user friendly. really liked it
2 October 2023
Unprompted review
Reply from ACE
Hi there,
Thank you for taking the time out to review ACE. We're glad you had a good experience with us.
Best,
Team ACE
Reply from ACE
Hi there,
Thank you for taking the time out to review ACE. We're glad you had a good experience with us.
Best,
Team ACE
Do not trust ace union
Do not trust ace union - blocked my bank account with all of my wages in my account - refusing to hold accountability, refusing to communicate. “Holding for compliance checks” and it’s been almost 4 weeks now. They’ve put me into debt, my bills are unpaid and I’ve not eaten anything for 3 weeks. It’s vile and disgusting customer service, police report has been made, action fraud and also financial ombudsman are now involved.
28 June 2023
Unprompted review
Reply from ACE
Hi there!
We’re so sorry you’ve had this experience with us. Please know that as an FCA regulated authority, we must follow certain protocols to ensure the safety and security of all customer accounts.
The current regulations don’t allow us to share any additional information or provide further updates in regard to your account.
Based on the details you provided, I was not able to locate your account or send a request to prioritize the case.
Best,
Team ACE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.