AC Mortgages Reviews 

586
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, friendly, and supportive throughout the entire mortgage process. Many consumers note that expert advisors go above and beyond to provide clear guidance and secure the best possible deals. People consistently appreciate the swift communication and efficient handling of applications, which helps make the entire journey completely stress-free. Reviewers highlight that progress updates are regularly provided, ensuring everyone stays fully informed from the initial application to final approval. Buyers looking for reliable mortgage services would gladly recommend this dedicated team to friends and family.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional support... See more

Service

Consumers find service to be positive, consistently describing the mortgage process as smooth, efficient, and... See more

Customer service

People report positive experiences with customer service, praising staff for making the mortgage process... See more

Response time

Clients share positive opinions on response_time, frequently highlighting that representatives are incredibly... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the process as seamless, painless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently purchased a new property and used AC once again. Both Craig West and Stevie White made the mortgage/porting process extremely seamless, kept in contact throughout and brought everything to a... See more

Rated 5 out of 5 stars

I would highly recommend Kassie @AC for helping my autistic son with his application for his first time Morgage, She was soo professional, friendly and really helpful she made my anxious son exper... See more

Rated 5 out of 5 stars

Krysia and Noreen were really amazing. They helped us secure the best rate on the market and answered all our questions really clearly and promptly. They regularly sent updates to let us know how thin... See more

Rated 5 out of 5 stars

I can’t thank Noreen and Christopher enough for all their help with my mortgage. They were both brilliant from the beginning — always quick to reply, reassuring, and on top of everything. They made t... See more


Company details

  1. Mortgage broker

Written by the company

AC Mortgages – part of Aberdein Considine – offers free whole-of-market mortgage advice. With access to exclusive deals, as well as over 15,000 mortgages from all major lenders, we’ll find the perfect one for you.


Contact info

5.0

Excellent

TrustScore 5 out of 5

586 reviews

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5.0

All reviews

(586)

163 reviews in the last 12 months

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Rated 5 out of 5 stars

Karen Anderson (Ellon) and Stevie White…

Karen Anderson (Ellon) and Stevie White for mortgage and protection were fully committed throughout process. Meeting Karen in person twice made everything feel straightforward even when applying for mortgage based on an increased salary due soon rather than basing on current salary. Karen also gave very helpful advice regarding protection cover options. Stevie although never met in person was behind the scenes pulling applications together and keeping me updated throughout. They secured the best possible monthly price for me. Excellent all round. Paula from Ellon who did the viewing of property was quick to arrange viewing, lovely in manner and followed up in getting information on all questions I asked. She also did the viewing for my mum’s home that she just loves living in now. Paula has therefore been an angel to us twice- walking us through our dream homes to be. AC also sold my property in May this year just in time for my dream property coming up. If their were 100 star option I would give!!! Solicitor Jordan and assistant Caroline from Peterhead- have had for selling and buying now- excellent- has been very simple and straightforward. Riley from Peterhead who managed my property for selling- was always super helpful and pleasant to speak to on phone. ⭐ ⭐ ⭐…😊 Big fan of AC. Lynsey.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Support and a Stress-Free Experience

We are extremely pleased with the service provided by Aberdein Considine, particularly by Karen Anderson, Mortgage and Protection Adviser, and Stevie White, Mortgage and Protection Case Manager. They explained the entire process clearly, and with their support, everything went smoothly. It was truly a stress-free experience, and we are happy to rate their performance a perfect 10 out of 10.

25 July 2025
Unprompted review
Rated 4 out of 5 stars

Satisfied with services but could have been better.

I am really satisfied with the services provided by Aberdein Considine. All the people that I dealt with, Scott Brown, Mattehw Thompson and Gemma Farquhar, were really helpful.

My only issue is that I had been advised that the mortgage borker woulnd't charge any fees for their services but when I was signing the terms and conditions with the mortgage advisor there was a section that said I could be liable to pay the difference between the comission the bank paid them and £500. However, when I brought it up I was reasured I wouldn't have to pay anything. And that was the case. It would have been much better if that clause hand't been there altogether.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage Application AC Glasgow

Chelsea from AC Glasgow Byres road promptly answered any and all of my questions and made my first ever mortgage process easy and a breeze. Would highly recommend

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Noreen and Krysia in Edinburgh

Noreen and Krysia in Edinburgh were friendly and helpful, always answering queries promptly and sometimes even outside of the 9-5! This was my first mortgage, they kept the process stress free and transparent throughout.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage advice from Clare

Clare from the Inverurie branch was very helpful and knowledgeable when securing our mortgage. She explained everything to us and even managed to find a better deal than the original one. We would highly recommend her to anyone looking for independent advice.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgable and Trusting Mortgage Help

Craig and Stevie were so vital in securing my mortgage. I had quite a complicated situation and therefore the process before I reached out to AC Mortgages was very stressful. As soon I got in touch with Craig he was knowledgable and reassuring that he would be able to find me a mortgage that was right for me. The communication from both Craig and Stevie was constant and I was always made aware of next steps and changes. Can't recommend them enough, they took all my stress away and I now have a great mortgage offer. Would highly recommend!

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, Scott at the Aberdeen branch was really helpful and always super quick to answer our (many) questions. Everything was set up in good time and he answered all our questions and explained all processes. Super satisfied, many thanks!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Great service as usual from Tanya at A&C always so helpful and super friendly wouldn’t deal with anyone else. Tanya always goes above and beyond!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from Craig

Amazing service from Craig! We used AC when we first bought our house which was smooth sailing thanks to the support from Craig, he’s also reached out and helped us remortgage onto a better deal now we’re 2 years down the line.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing support from David and team at AC. Cant fault the process from start to finish. Easy and smooth communication and complicated mortgage talk explained very well. We felt that we were in good hands with excellent knowledge and advice given

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Neil and Chelsea were both fantastic to work with. As a first-time buyer starting a new job, I was nervous that the process would become overly complicated, but Neil and Chelsea made the whole process very easy. I appreciate how transparent they were with me throughout. I would highly recommend their services to anyone looking to inquire about a mortgage.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't thank Krysia and the team more…

Couldn't thank Krysia and the team more in securing my morgage, I had umpteen things wrong on my end and Krysia worked tirelessly and against all odds got it sorted in the end and got a better deal than I ever thought possible

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent First Mortgage Experience

Excellent First Mortgage Experience! Craig and Stevie made my first mortgage application smooth and stress-free. They were helpful, clear and supportive throughout the entire process. Highly recommended!

17 June 2025
Unprompted review
Rated 5 out of 5 stars

I have used A&C before for a previous…

I have used A&C before for a previous purchase and as always the full team were very professional and massively helpful in ensuring the whole process was efficient and stress free. Particular mentions to Noreen and Krysia for all their assistance in the process and keeping me informed throughout. Highly recommend and will definitely use A&C again in the future.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Scott…

I had a great experience with Scott Brown the mortgage advisor. He always replied to my emails within the hour and hats off to him as I asked him a lot of questions.

As a first time buyer I didn’t understand the important of getting a mortgage in principle. He explained the advantages and having this in place helped me secure my dream home. I viewed the flat on the 28th of May, and will be moving in on the 8th of June which feels like a quick timescale, this was helped a lot by getting accepted within 3 business days. Scott ensured to get all the right paperwork before hand so although there were some slightly complications, these were tackled before the application went through ensuring a smooth and speedy process.

Even when Scott went on holida, Zak was very helpful in answering my questions and progressing the application

I look forward to using Aberdeen considine when my deal ends.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

10/10 service

We’ve used Susan and Kim for many years for our mortgages and it’s been a brilliant experience each time. You feel cared for and like you’re a priority to them. You’re always kept up to date and each time we’ve had a mortgage applied for, the decisions are through quickly.
We wouldn’t go anywhere else!

15 June 2025
Unprompted review

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