AC Mortgages Reviews 

583
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions pleasant and informative. The service provided is frequently highlighted as seamless and stress-free, with many people appreciating the efficiency and ease of the overall process. People consistently report excellent communication, noting prompt responses and regular updates throughout their application journey. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting how efficiently and clearly everything was explained.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers giving a 10/10 rating and describing it as prompt,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the helpfulness and patience of... See more

Response time

Users describe positive interactions with response times, consistently highlighting quick and efficient... See more

User experience

Reviewers mention positive feedback about user experience, describing the process as seamless, painless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently dealt with Zak in securing our mortgage for our first home, he was extremely patient, friendly, approachable and informative. He clearly explained our options and detailed the process... See more

Rated 5 out of 5 stars

Chelsea and Neil have been brilliant right the way through this process. They worked super hard to get our mortgage through quickly despite it not being the easiest case because of me being self emplo... See more

Rated 5 out of 5 stars

Recently purchased a new property and used AC once again. Both Craig West and Stevie White made the mortgage/porting process extremely seamless, kept in contact throughout and brought everything to a... See more

Rated 5 out of 5 stars

I would highly recommend Kassie @AC for helping my autistic son with his application for his first time Morgage, She was soo professional, friendly and really helpful she made my anxious son exper... See more


Company details

  1. Mortgage broker

Written by the company

AC Mortgages – part of Aberdein Considine – offers free whole-of-market mortgage advice. With access to exclusive deals, as well as over 15,000 mortgages from all major lenders, we’ll find the perfect one for you.


Contact info

5.0

Excellent

TrustScore 5 out of 5

583 reviews

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5.0

All reviews

(583)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, Efficient Service – Mortgage Offer Secured Smoothly

I had an excellent experience with Zak Taylor, who successfully secured my mortgage offer with minimal stress. He was professional, knowledgeable, and clear in explaining my options, ensuring I understood each stage of the process.

Communication was prompt and proactive throughout, and he handled everything efficiently, keeping the application moving without delays. I’m very pleased with the outcome and would highly recommend his services to anyone looking for straightforward, reliable mortgage advice.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We had a great experience with Lois and Kotryna, which were very professional, kept us updated about the progress at all times and went the extra mile to help us get a mortgage offer. Thank you lots for your patience!Highly recommended.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Kassie was a dream to deal with

Kassie was a dream to deal with. Very informative, explained everything thoroughly and obtained the best deal available for us. Felt like she went above and beyond for our needs. I will definitely be recommending her to any friends and family and we’re looking forward to dealing with her for all our financial needs in the future.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Spot On Service

Karen and Stevie didn’t miss a step in helping me and my partner with our first mortgage application. Stevie was always quick to communicate, and Karen’s market expertise made a normally stressful process entirely stress free and easy. I couldn’t recommend them highly enough.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Lois has been wonderful. As a first time buyer I did not know where to start, and Lois made me feel very reassured and comfortable. Very informative and processed things quickly for me. Highly recommend using Aberdein Considine for a fantastic service. Thank you again.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Christopher Grant

Christopher is always extremely helpful. He is quick to respond to messages and goes above and beyond to get you the best option for your circumstances. Would recommend him to anyone!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

First time buyer

I had the opportunity of speaking to Rory Taylor and he’s such a perfect gentleman with absolute good work ethic. He helped myself and my husband with our mortgage application and everything went smoothly. Also many thanks to Jenifer Braid.

I will always recommend Aberdeen Considine. They know their onus.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Great work form AC mortgage advisors

Appreciate all the help and support that I received from Aberdeen Considine, especially Karen and Stevie.
The whole process went well, all questions were answered in great detail and all information provided was easy to understand.
I’m happy with the result and it feels like I made the right choice when I picked Aberdeen Considine for arranging the mortgage.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing, absolutely recommend

Aberdein Considine were amazing from start to finish, Rory was my mortgage advisor when I bought my first home and he was the first person I spoke to when thinking about moving. Not much of the process was smooth sailing and felt like it lasted forever however Rory made it significantly easier and we wouldnt have managed without him. He had our full trust and when he wasnt available he left us in the very capable hands of his colleagues, in particular Jennifer! They were able to hurry things along when needed and often on a very tight timeline.
I would 1000% recommend them for any mortgage advice they are the best and we cannot thank them enough!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Chris and Noreen - Friendly & Efficient!

Chris and Noreen at AC Mortgages are both amazing!
Chris talked us through the whole process very thoroughly and provided expert advice tailored to us and our circumstances. Both Chris and Noreen were extremely friendly yet efficient - which made the whole process much less stressful! Thanks for all of your help so far guys😊

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Craig and Stevie have been very helpful…

Craig and Stevie have been very helpful through my process of purchasing my first property. Always happy to answer any questions i may have and always quick to communicate with me with any updates, highly recommend AC for anyone looking to purchase a property.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage Renewal

Zak, was very approachable and took the time to offer full and clear explanations, answered any questions or any concerns I had, and offered guidance on other matters regarding the property and which of his colleagues would be able to assist. I will continue to engage with Aberdein Considine.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience & will use again!

First time using AC for my mortgage & couldn’t recommend them highly enough. Neil & Chelsea were so helpful at explaining everything and quick to respond to any queries I had. They secured my new mortgage so quickly! Will defo use again.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent efficient service

I cannot recommend Michael and Chelsea enough. They have made the mortgage process so easy for me. When having to deal with selling and buying a home it’s was so helpful to have an efficient and knowledgeable mortgage advisor. Micheal always responded to my emails or calls and provided with all the information I required. Thank you again

22 January 2026
Unprompted review
Rated 5 out of 5 stars

First time mortgage holder

As a first time mortgage holder, I found the whole experience excellent from Aberdein Considine. They guided me through the whole process seamlessly from start to finish and explained everything to me simply and thoroughly. I would highly recommend them and would use them again in the future.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service every time

Tanya at AC Mortgage has helped us secure mortgage deals and insurance policies for a number of years. Each time, she's been professional, patient, understanding, and goes above and beyond to get us the best deal. Everything is explained clearly and Tanya ensures we understand everything before we make any decision.

13 January 2026
Unprompted review

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