Lovely team most especially Debbie who’s taken such good care of me over the last year with the purchase of my flat and Dan the site manager who’s has been so helpful with the snagging and helping me... See more
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Very productive week of after-care from Tomasz and his team at The Old Printworks. Several small but important snags put right and, in some cases, items we weren't even aware of e.g. electric sockets... See more
As we approach 6 months since our move-in date it feels like a fair time to review Acorn following our purchase in Nailsea. We never pictured ourselves moving into a new build, however, our chain... See more
Company replied
Vince is a credit to Acorn. He arrives on time, assesses the problem quickly, explains how he’s going fix it, does a great job & clears up any mess. The quality of his work is outstanding & his co... See more
Company details
Written by the company
Our approach is flexible, cutting edge and exciting, building unique properties in London, Bristol, Cardiff, the South West and the South of England.
Contact info
1 Frederick Place, N8 8AF, London, United Kingdom
- 020 8341 2222
- info@acornpg.org
- www.acornpropertygroup.org
3.7
Average
117 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Our experience was great
I have to say our experience is not at all like the other reviews. They were very patient when we’re delayed with exchange by several weeks and did not put any pressure on us at any stage. The aftercare so far has been acceptable but we haven’t had much at all to contact them about. We wouldn’t hesitate to buy another house from the in the future
9 October 2021
Unprompted review
Reply from Acorn Property Group
Thank you for taking the time to review your experience with us, we are glad to hear it's been positive.
Once they have taken your money the…
Once they have taken your money the whole process falls apart. Their builder went bust so they very poorly managed the builders themselves, acting as Contractor. Lots of basic building snags that they won't come back to sort, including builders bottles of urine found behind boxing in - how nice! Avoid at all costs!!!!
22 January 2021
Unprompted review
Reply from Acorn Property Group
Firstly we apologise for the delay in responding to your review, we have only recently claimed our Trustpilot page. We are also sorry to hear that you haven't had a more positive experience with us. We hope that the outstanding issues have been rectified, if not please contact our customer care team.
Think twice
If you're thinking of buying on one of their developments think twice. The build is classic new build i.e. lowest possible building regs. That's fine as long as you go in with your eyes open. The real issues come afterwards, after they have your signature on their agreement! Significant pressure applied to get you to close earlier than your solicitor is ready for, borderline bullying e.g. we'll cancel your sale. Then when you're in expect reneging on any promises to fix fixtures and fittings which aren't working, sub-standard fittings and tradesmen that don't know how to fix things so that they stay fixed. They also don't reply to emails and there is no escalation, it will be ignored. So if you can cope with the ongoing hassle, go ahead, but we never would again
7 October 2020
Unprompted review
Reply from Acorn Property Group
Firstly we apologise for the delay in responding to your review, we have only recently claimed our Trustpilot page. We are also sorry to hear that you haven't had a more positive experience with us and hope that any issues you had have now been rectified.
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