Very good service. Fast delivery and lovely items for daughter’s birthday. The little Slytherin keyring does have a few scratches on it but I’ll not worry about that as it’s in a packet so don’t thin... See more
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Review summary
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Reviews shaping this summary
Quick delivery packaged lovely, would have been nice if customer services had replied to my question about the dimensions of the product (hence only 4 stars) - they did reply initially days later but... See more
Highly recommended store. I recently made an online purchase & the sizing a little out so I had to exchange the item by post. What a seamless & effortless process with extremely speedy responses & qui... See more
Beautiful necklace, packaged nicely with lovely box and tissue from the brand. Sent securely and swiftly. Returned for a refund as Christmas gift for the recipient who felt it wasn’t the length they... See more
Company details
- #103 of 111 best companies in Jeweller
- #12 of 12 best companies in Jewellery Valuer
- #25 of 25 best companies in Jewellery Buyer
- #24 of 26 best companies in Jewellery Engraver
- #45 of 48 best companies in Jewellery manufacturer
Written by the company
Acotis Jewellery is a leading provider of stunning designer jewellery and accessories in the UK. We source our products from some of the region’s most-respected designers, and we make them available here for our customers across the UK. Browse our selection of fine jewellery and accessories, and don’t hesitate to contact us should you have any questions. Our huge selection of quality women’s and men’s jewellery is sure to contain many pieces of interest so take as much time as you need when viewing each category and bookmark anything that catches your eye. If you already know exactly what you want, you can, of course, simply add each piece to your shopping cart and check out using our secure payment facility.
Contact info
Windrush, DY34PP, Swindon, United Kingdom
- 01902 742 444
- info@acotisdiamonds.co.uk
- www.acotisdiamonds.co.uk
4.1
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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All good great price and service
13 February 2023
Delivered well packed and on time
13 February 2023
1st time ordering and everything went…
1st time ordering and everything went well. Posted and packaged very well and fast too. :)
13 February 2023
Quick and easy to order and pay for
Quick and easy to order and pay for. Good communication. My item arrived very quickly and was so well packaged. The earrings are stunning. Thank you.
13 February 2023
Great customer service and vfm
Great customer service and vfm. Issue with out of stock item dealt with professionally and speedily. Will use again
13 February 2023
Would avoid this company at all costs
Would avoid this company at all costs, ordered a stud. Sent and empty package, once all the images and everything was provided. Stopped responding and still not refunded me for the stud. Never contact me to ask for any further details, just completely blanked from all channels when it came to refunding. I wouldn't recommend to order anything from this company.
25 January 2023
Unprompted review
Reply from Acotisdiamonds
Thank you for your review
We can see that your product was delivered on the following date with tracking number below.
Your item was delivered on 23-01-2023. 320226298000448C69EDF
We have also checked our security camera's to see that the item was securely placed in the tamper proof envelope that is used for all earrings, from your images and information received we can see that this has been opened and from what you have said the outer packaging was still sealed when you received. If you can provide information why this is the case I would be happy to re open this case and place a claim with Royal Mail to say the parcel had been tamperd with in transit. Without this information we are unable to proceed.
Regards
Mike
Ordered a braclet for my granddaughters…
Ordered a braclet for my granddaughters christening it arrived the following day very efficient service despatched same day .
Really pleased with the braclet .
The packaging was not as I expected as it has changed recently felt it was for a lady not a little girl.
I rang up and the lady was really helpful and understanding the following day a new box and bag arrived .
Thank you acotis diamonds I will certainly shop with you again great service and very efficient .
Will certainly recommend to friends .
11 January 2023
Unprompted review
Fantastic experience
Fantastic experience, really impressed! So happy with my bracelet and with 20% off it was the cheapest I could find anywhere online. The packaging was great and came with a lovely gift bag. The delivery was by DPD which was also very good as they are much better to deal with that the likes of Evri!
31 December 2022
Unprompted review
Excellent customer service and Great…
Excellent customer service and Great products. Will definitely purchase again from this website.
19 November 2022
Unprompted review
Five star service
Five star service. Ordered Trollbead bead a few days ago and it arrived this morning via Royal Mail and that was with Royal Mail strike yesterday. Thankyou Acotis for your great service
10 December 2022
Unprompted review
Great fast service
5 November 2022
Order not received
It has been 12 days since my order and I have still not received the pendant i ordered.
Royal mail does not know the tracking number I was given (> Sorry - we don't recognise that number. Please check the information to make sure your tracking code is correct.).
The customer service is not helpful either. Every time I contact them, they just ask me to check again tomorrow. No one really looks into what happened to my delivery or whether it was shipped at all....
Edit (10.12.2022):
The shipment number "LE1185599640GB" that you provided and confirmed several times is apparently invalid. Have you taken the trouble to check the reference number?
By trial and error, I found that the digit 5 occurs once too often. At least royal mail knows the tracking number "LE118599640GB" and does not give an error message.
Under this number, there is an international item whose status was last updated on 26/11/2022. This is pretty much in line with my order. According to this, royal mail is still waiting for the shipment to arrive because the sender is still preparing it for dispatch. In the almost two weeks since then nothing has happened and there has been no update. So I have to assume for the time being that this is accurate. Even in the case of a strike, an update should have been given after two weeks.
6 December 2022
Unprompted review
Reply from Acotisdiamonds
Thank you for your review, please see your order details below. As you can see your parcels were dispatched on time but due to the Royal Mail strikes there have been delays with parcels in the UK.
AS THE ITEM IS ALSO GOING TO GERMANY THIS WILL ALSO MEAN THERE COULD BE A DELAY IN PROCESSING THE PARCEL.
May I suggest when purchasing an item that you require earlier during strike action purchasing the express service.
If you no longer require the item once delivered please let me know and I can arrange for it to be returned for a full refund.
Tracking Reference: LE1185599640GB (royal_mail)
Date Ordered: 24th November 2022, 8:46 pm
Dispatch By: 25th November 2022
Delivery Date: 1st December 2022
Date Dispatched: 25th November 2022, 10:30 am
Payment Method: Credit or Debit Card
I hope your item will arrive shortly and please let me know if you require anything else.
Regards
Mike
Absolute joke of a company ignore…
Absolute joke of a company ignore messages and don’t reply to emails regarding not getting my item case opened with Klarna
26 November 2022
Unprompted review
Reply from Acotisdiamonds
Thank you for your review, please see your order details below. As you can see your parcels were dispatched on time but due to the Royal Mail strikes there has been delays with parcels in the UK
With the tracking number selected you will only see an update when we attempt to deliver your item.
I can't see any emails from yourself requesting information but if you would like to contact me directly on the number below I will be happy to help.
Tel : 01902759711
Tracking Reference: 320226298000425D8AA69 (royal_mail)
Date Ordered: 26th November 2022, 8:01 pm
Dispatch By: 28th November 2022
Delivery Date: 1st December 2022
Date Dispatched: 27th November 2022, 12:01 pm
Payment Method: Credit or Debit Card
Data harvesting charlatans
This absurd company has broken data protection laws by filling my inbox with dozens of absolute drivel emails, despite my requesting that they stop, many, many times.
To date I have forwarded 10 of their unsolicited junk emails to the ICO who are now investigating them.
I have never been a customer of this company; I have never consented to them emailing me; and I have never asked to join their spam email lists, so their data law infractions are as confounding as they are unwarranted.
Avoid this grotesque company unless you want your data abused, your inbox filled and your patience tried to the point you contemplate violence.
26 November 2022
Unprompted review
Beautiful 2022 Swarovski Snowflake
Absolutely stunning Small 2022 Swarovski Snowflake, so sparkly when it catches the light. Just beautiful! In Perfect condition. It arrived in a pretty Swarovski box with a guarantee, very quickly. I had originally ordered one of last years which I was told, after purchasing it, was out of stock. Acotis apologised and offered this years, which is actually what I wanted, so I was given a full refund and I bought this one. They were so kind and helpful in every way. I totally recommend Acotis! Thank you so much I’m delighted!
13 October 2022
Item never arrived no answer to emails
Ordered an earring over 5 weeks ago. It never arrived. Emailed them 10 days ago an no answer. I guess I will never see my ear ring or get my money back.
24 September 2022
Unprompted review
Reply from Acotisdiamonds
Thank you for your email, we emailed you on the 26th August 2022 to let you know this item was out of stock at the time of ordering and that there would be some delay. Please check your Spam box for this email if you have not received.
We have not currently received any other email from your self so your order is still awaiting dispatch.
Please let me know if you would like to continue to wait or receive a full refund.
Kind Regards
Mike
Beginnings Sterling Silver E3197 Oval Flat Edge Hoop Earrings
Excellent service order came on time…
Excellent service order came on time for a birthday present would definitely recommend the store
22 September 2022
Lovely earrings easy to put on love them
20 September 2022
Ordered two nominations charms as a…
Ordered two nominations charms as a birthday present for a friend. They came a lot quicker than expected, and a good price.
15 August 2022
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