Very good service. Fast delivery and lovely items for daughter’s birthday. The little Slytherin keyring does have a few scratches on it but I’ll not worry about that as it’s in a packet so don’t thin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautiful necklace, packaged nicely with lovely box and tissue from the brand. Sent securely and swiftly. Returned for a refund as Christmas gift for the recipient who felt it wasn’t the length they... See more
Highly recommended store. I recently made an online purchase & the sizing a little out so I had to exchange the item by post. What a seamless & effortless process with extremely speedy responses & qui... See more
I had always wanted a pair of silver teardrop earrings and over the years I couldn`t find exactly what I craved! I found Acotisdiamonds, scrolled through their amazing range of jewellery and eureka! t... See more
Company replied
Company details
- #102 of 111 best companies in Jeweller
- #12 of 12 best companies in Jewellery Valuer
- #25 of 25 best companies in Jewellery Buyer
- #24 of 26 best companies in Jewellery Engraver
- #45 of 48 best companies in Jewellery manufacturer
Written by the company
Acotis Jewellery is a leading provider of stunning designer jewellery and accessories in the UK. We source our products from some of the region’s most-respected designers, and we make them available here for our customers across the UK. Browse our selection of fine jewellery and accessories, and don’t hesitate to contact us should you have any questions. Our huge selection of quality women’s and men’s jewellery is sure to contain many pieces of interest so take as much time as you need when viewing each category and bookmark anything that catches your eye. If you already know exactly what you want, you can, of course, simply add each piece to your shopping cart and check out using our secure payment facility.
Contact info
Windrush, DY34PP, Swindon, United Kingdom
- 01902 742 444
- info@acotisdiamonds.co.uk
- www.acotisdiamonds.co.uk
4.1
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered twice from Acotis
Ordered twice from Acotis, on both occasions they were pretty quick to deliver the goods and they did match the description. The only thing I’ve got to say though is that they don’t shows pics of how the jewellery looks on a person for all brands. I chose Dew and they are rather small. Wearable but they will be smaller in real life then you imagine them to be by looking at the pics displayed. I wrote to their customer service about this but received no response. It’s fine, not a massive issue but you guys asked for my opinion and here it is. My Dew necklace is really cute though and the rings are adorbs. My Hot Diamonds ring is gorgeous, just like the picture.
5 July 2023
My delivery was promptly and when they…
My delivery was promptly and when they said it will arrive , also the product was in very good condition and well secure in the box .
NS
5 July 2023
Excellent service
Excellent service, excellent communication, very good price compared to other sites
5 July 2023
Delighted with my necklace
Delighted with my necklace. Good quality. Quick delivery. Does not discolour
18 June 2023
Great product and nicely packed
Great product and nicely packed. I didn't give 5 stars as they took a long time to be delivered.
18 June 2023
Great service
Very pleasant and helpful customer service.
Quality necklace.
Competitive price.
Prompt delivery.
18 June 2023
Granddaughter over the moon with…
Granddaughter over the moon with bracelet fir 18th Birthday.
18 June 2023
Poor quality and poor returns sevice
The quality of the Jewelery isn't good enough and not as shown.
To compound the disappointment of a spoiled 29th Anniversay, I wasn't refunded the whole cost(postage) and then had to pay for returns postage!
Poor.
18 June 2023
Reply from Acotisdiamonds
Thank you for providing your review of the Hot Diamonds Bliss Interlocking Circles Pendant DN127 from Acotis Diamonds.
Tracking Reference: DS299477329GB (royal_mail)
Date Ordered: 13th June 2023, 5:38 pm
Dispatch By: 14th June 2023
Delivery Date: 15th June 2023
Date Dispatched: 14th June 2023, 8:00 am
We can see that the item arrived in time via Royal Mail Special Delivery
https://www.acotisdiamonds.co.uk/hot-diamonds-bliss-interlocking-circles-pendant-dn127-p11936
We sincerely apologise for the unsatisfactory experience you had with this item. We appreciate your feedback, and if you could kindly let us know the specific issues you encountered, we will promptly inform our manufacturers to address any faults. Once we receive this feedback, we will be able to assess the situation and arrange a refund for the item's cost as well as the return postage, should the item be found to be faulty in any way.
Kind Regards
Joe
Brilliant Service 😊
I ordered a Thomas Sabo ring ,I had been looking on every website for this ring as it was a replacement for the one I’d lost .
I ordered on line with ACOTIS Jewellery
Brilliant service my ring arrived 2 days later perfect fit .
Would definitely be ordering again in the future .
6 June 2023
Unprompted review
My grandaughter was over the moon with…
My grandaughter was over the moon with her necklace.
She wore it to her 18th birthday celebration.
A Big Thank you!
11 May 2023
Trollbeads babys breath ring
The ordering was easy thanks to Sue. Ring arrived within 48 hours. The Trollbeads ring babys breath was beautiful.
29 March 2023
Baby's breath Trolllbeads ring
Brilliant experience. Thank you to Sue who was very helpful and sent photos of my Trollbeads ring before I placed my order. My ring was well packed and arrived within 48 hours. Beautiful very detailed and heavy ring. Its fabulous. Would definitely order again. Thank you.
28 March 2023
Unprompted review
I love this watch!!
I was very impressed with the speed of delivery and the careful packaging. The watch is beautiful and exactly as described on website. Delivery time was spot on as well. I can't believe how much I saved on this watch by not ordering from swarovski directly.
20 February 2023
First class service
Order was processed very quickly and it was out for delivery the next day. Very efficient service
16 February 2023
The website was easy to navigate and I…
The website was easy to navigate and I managed to find exactly what I was looking for with ease. My order was precessed and despatched very quickly. It arrived well packaged. Highly recommend.
13 February 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.