Active Silver Reviews 865

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness across a wide range of uses, from skin issues like acne and eczema to healing cuts, burns, and even pet ailments. Many people highlight the natural ingredients and the positive impact these products have had on their health and well-being. The company's delivery service is frequently described as prompt and efficient, with orders arriving quickly and well-packaged. Reviewers also appreciate the clear product descriptions and the overall excellent customer service. However, some customers also noted issues with their orders not arriving or experiencing delays in delivery. A few people were dissatisfied with the company's response to their inquiries, particularly regarding product effectiveness or delivery problems. Additionally, some reviewers found the design of certain product containers to be problematic, leading to product waste or inconvenience.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the effectiveness and... See more

Quality

People report positive experiences with quality. Many consumers praise the products as effective, with some... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Order

Reviewers mention positive feedback about order. Many customers praise the easy and straightforward ordering... See more

Based on these reviews

Rated 5 out of 5 stars

Another repeat purchase from Active Silver. Love everything about this company, it’s small, independent, their products are highly recommended, suit my adult acne prone, sensitive skin, use minimal, c... See more

Company replied

Rated 5 out of 5 stars

My scar from my recent hip operation is healing perfectly with the aide of Active Silver Magic Gel that My daughter thoughtfully bought for me. Its antibacterial, antifungal & antiviral, so its ke... See more

Company replied

Rated 5 out of 5 stars

Simple, easy to navigate website with a wide choice of products. Clear descriptions, good choice of sizes and transparency of ingredients. Also transparent about the shelf life of a product and how... See more

Company replied

Rated 5 out of 5 stars

Magic Gel is the only thing that helps my husbands severe eczema. The body butter with coconut is wonderful and smells gorgeous. It has helped with irritated skin. All your products that we’ve... See more

Company replied


Company details

  1. #47 of 253 best companies in Health and beauty shop
  2. #39 of 124 best companies in Manufacturer

Written by the company

Active Silver is the leading UK producer of Colloidal Silver, based in Berkshire and run by a Father-Daughter duo, Lucy Roberts and Dick Goodall. Together with our brilliant team of experts, we create all-natural products that are carefully created to deliver results, improving health, skin conditions and ailments in both people and animals. We are passionate about the healing benefits of Colloidal Silver - a liquid made of nano silver particles, suspended in ultra-pure water. It can be used as an extremely effective antibacterial, antiviral, antifungal and skin healing treatment. We use science and rigour to ensure our products are the highest grade, with over 30 years of expertise under our belts. All our products are handmade in small batches, so we know exactly what goes into each product, selecting only premium ingredients for their powerful natural benefits to deliver real results. Most of all, our aim is to help people (and their pets). Active Silver is proud to be a brand you can trust with products that work and get results. We believe in a personal service, and are committed to finding our customers the right product for their particular needs. We have an amazing community of loyal customers, and have built our brand on the learnings you have given us so far. We’d love to hear your story, so please do get in touch with us for advice or send your feedback here.


Contact info

4.8

Excellent

TrustScore 5 out of 5

865 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service & products

Informative website, excellent products, fast delivery. Ordered the nasal spray and the lip balm and both products have proved beneficial to me.

16 January 2026
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Reply from Active Silver

thank you so much

Rated 2 out of 5 stars

Great cream but I paid for next day…

Great cream but I paid for next day delivery and didn’t receive it for 3 days,bought other cream as it was required asap, emailed requesting a refund on my delivery £8 with no response.

15 January 2026
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Reply from Active Silver

Hi Sandra, I can see that you ordered at 2:40pm on Wednesday 14th. As stated on the website, our cut off is midday for next day delivery, so sadly you missed this - it was posted to you Thursday 15th and arrived Friday 16th. We also replied to your email about this.

Rated 5 out of 5 stars

I’ve had a rash under both of my breast…

I’ve had a rash under both of my breast for weeks which was very itchy and red. I tried all the over counter creams to no avail. I somehow came across this MAGIC GEL by Active Silver and within a few days the rash has stopped itching and is disappearing slowly. I can’t thank you enough for producing this amazing gel and will be telling everyone I know about it.

16 January 2026
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Reply from Active Silver

so pleased, thank you

Rated 5 out of 5 stars

Fantastic product

Fantastic product . Adult disabled son . Long time nail fungus problem due to health issues. Nails growing back healthily from nail bed. In about a year l hope it’s resolved.

30 December 2025
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Reply from Active Silver

so pleased, thanks

Rated 5 out of 5 stars

I placed a trial order and it came very…

I placed a trial order and it came very quickly. I was so pleased with the products that I placed another order, with some products to give to other people, and was equally pleased with the service. I am a fan of colloidal silver, and should have discovered this company before.

12 January 2026
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Reply from Active Silver

great news, thank you

Rated 5 out of 5 stars

1ST CLASS COMPANY GREAT PRODUCT

First class company quick delivery and well packaged!
The product is outstanding for many ailments imo as in spots burns cuts sunburn I use magic gel and Active Silver for mouth issues ie sore throat mouth ulcers, use as a mouth wash which has stopped my receding gums in the 5 yrs I have been using!!

9 January 2026
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Reply from Active Silver

so lovely to hear, thank you

Rated 5 out of 5 stars

Quick service

Quick service! I’ve bought the glow moisturiser many times over the years and it’s brilliant! Never wear makeup without it as a foundation.

5 January 2026
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Reply from Active Silver

thank you

Rated 5 out of 5 stars

Great products that work for my family

Great products that work for my family, I have already recommended to others who have also purchased. Great customer service and speedy delivery

25 November 2025
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Reply from Active Silver

so pleased, thanks

Rated 5 out of 5 stars

I've been buying from this company for…

I've been buying from this company for a while, and have always had a good experience with them. I've tried quite a few of their products, and always make sure to keep certain products on hand - magic gel, nasal spray, eye drops and ear drops. They are so effective. The nasal spray is brilliant for killing bacteria and viruses and clearing up infections in my sinuses and nasal passage year round. I have had inflammation in my ears for ages, and tried the ear drops, and after using it twice, the inflammation has gone. Although, I've always been wary of putting water based drops in my ears, the relief I feel now I'm pain-free is enormous. The eye drops are very effective, too. I use them for dry and irritated eyes. The dropper could do with tweaking, as I find it drips too much liquid and gets wasted.
A very trustworthy company and products.

2 January 2026
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Reply from Active Silver

Thank you Beverley, amazing review, so pleased it helps you so much.

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