Active Silver Reviews 865

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness across a wide range of uses, from skin issues like acne and eczema to healing cuts, burns, and even pet ailments. Many people highlight the natural ingredients and the positive impact these products have had on their health and well-being. The company's delivery service is frequently described as prompt and efficient, with orders arriving quickly and well-packaged. Reviewers also appreciate the clear product descriptions and the overall excellent customer service. However, some customers also noted issues with their orders not arriving or experiencing delays in delivery. A few people were dissatisfied with the company's response to their inquiries, particularly regarding product effectiveness or delivery problems. Additionally, some reviewers found the design of certain product containers to be problematic, leading to product waste or inconvenience.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the effectiveness and... See more

Quality

People report positive experiences with quality. Many consumers praise the products as effective, with some... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Order

Reviewers mention positive feedback about order. Many customers praise the easy and straightforward ordering... See more

Based on these reviews

Rated 5 out of 5 stars

Another repeat purchase from Active Silver. Love everything about this company, it’s small, independent, their products are highly recommended, suit my adult acne prone, sensitive skin, use minimal, c... See more

Company replied

Rated 5 out of 5 stars

My scar from my recent hip operation is healing perfectly with the aide of Active Silver Magic Gel that My daughter thoughtfully bought for me. Its antibacterial, antifungal & antiviral, so its ke... See more

Company replied

Rated 5 out of 5 stars

Simple, easy to navigate website with a wide choice of products. Clear descriptions, good choice of sizes and transparency of ingredients. Also transparent about the shelf life of a product and how... See more

Company replied

Rated 5 out of 5 stars

Magic Gel is the only thing that helps my husbands severe eczema. The body butter with coconut is wonderful and smells gorgeous. It has helped with irritated skin. All your products that we’ve... See more

Company replied


Company details

  1. #47 of 253 best companies in Health and beauty shop
  2. #39 of 124 best companies in Manufacturer

Written by the company

Active Silver is the leading UK producer of Colloidal Silver, based in Berkshire and run by a Father-Daughter duo, Lucy Roberts and Dick Goodall. Together with our brilliant team of experts, we create all-natural products that are carefully created to deliver results, improving health, skin conditions and ailments in both people and animals. We are passionate about the healing benefits of Colloidal Silver - a liquid made of nano silver particles, suspended in ultra-pure water. It can be used as an extremely effective antibacterial, antiviral, antifungal and skin healing treatment. We use science and rigour to ensure our products are the highest grade, with over 30 years of expertise under our belts. All our products are handmade in small batches, so we know exactly what goes into each product, selecting only premium ingredients for their powerful natural benefits to deliver real results. Most of all, our aim is to help people (and their pets). Active Silver is proud to be a brand you can trust with products that work and get results. We believe in a personal service, and are committed to finding our customers the right product for their particular needs. We have an amazing community of loyal customers, and have built our brand on the learnings you have given us so far. We’d love to hear your story, so please do get in touch with us for advice or send your feedback here.


Contact info

4.8

Excellent

TrustScore 5 out of 5

865 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A great range of products

A great range of products. I find the website easy to follow, as a family we use many of the products and I have recently bought ear drops for my dog who has a nasty infection. It is showing signs of clearing up (along with some wax removing liquid from the vet). I try and persuade friends to try the products. I swear by them.

30 December 2025
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Reply from Active Silver

this is amazing to hear, thank you Sophie!

Rated 5 out of 5 stars

Quality products

Quick shipping, natural products safe for all and content knowing no harsh chemicals are used in the products

22 December 2025
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Reply from Active Silver

great to hear, thank you

Rated 5 out of 5 stars

Amazing product, helped cardioversion recovery

Such an amazing product, my husband used in the recovery phase for the redness after several cardioversion procedures, it was amazing at taking the redness down and helping to heal, we now take it away with us on holidays and also have the pet version for the dogs

7 July 2025
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Reply from Active Silver

that is great to hear, so pleased it's helped, thank you for leaving a review

Rated 2 out of 5 stars

Had money taken from my account to…

Had money taken from my account to something I didn't know I'd agreed to. After many phone calls and messages I finally got a refund. Very stressful

27 November 2025
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Reply from Active Silver

hi linda, glad we got this resolved and that it was a subscription error. Sorry we didn't get it sorted sooner, it's a busy time of year for us but we got there in the end, sorry

Rated 5 out of 5 stars

Great Customer Service

The company has great great customer service as they respond to queries very quickly and have geat offers and loyalty programmes.

4 December 2025
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Reply from Active Silver

thank you so much

Rated 5 out of 5 stars

A company with a conscience

A superb, effective collection of products and a company with a conscience. Thank you

25 November 2025
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Reply from Active Silver

oh thank you so much x

Rated 5 out of 5 stars

Beyond Amazing!

Highly recommend Active Silver Magic Gel. Just purchased my second bottle. It’s beyond amazing!

28 November 2025
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Reply from Active Silver

oh thank you, so good to hear

Rated 5 out of 5 stars

1st class service & products

First class products and service to match. I've used lots of their balms and sprays in the past. First time trying their lip balm and it's every bit as good (if not better) than all of their other items I've tried.

28 November 2025
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Reply from Active Silver

thank you so so much, great to hear

Rated 5 out of 5 stars

Good Products and Service

I don't order very often, but never any issues so happy to buy direct from Active Silver rather than via an alternative supplier. Prices competitive and I trust the products.

28 November 2025
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Reply from Active Silver

thank you so much

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