Active Garden Reviews 

215
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Helpful and knowledgeable about products on phone. Easy to order and arrange delivery and installation. Very friendly and efficient installation guys. My daughters are thrilled with their swing set an... See more

Rated 5 out of 5 stars

We needed the play equipment shipped to Orkney. Active Gardens went out of their way to help us with this. They also help us develop play equipment specifically for our young people with additional su... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Marianela who gave sound advice when selecting a climbing frame for our area. We settled on the Blue Rabbit beach tower which arrived promptly with extra ground anchors sent out... See more

Company replied

Rated 5 out of 5 stars

Active Garden were great from start to finish with our purchase of the Blue Rabbit Palazzo. Marianela was extremely helpful and knowledgeable when it came to advising us about the product. She was abl... See more

Company replied

Company details

  1. Playground equipment supplier

Written by the company

Welcome to Active Garden, Specialists in Domestic & Commercial Outdoor Play Equipment & Surfaces. Contact us today for more information.


Contact info

4.9

Excellent

TrustScore 5 out of 5

215 reviews

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4.9

All reviews

(215)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Service and great product

Fantastic Service, nothing is too much trouble for Marianela! She has been really helpful and guided me through all of the options available.
The equipment is solid and well made, Henry did a great job of putting it all together for us my son loves his swing set and climbing frame.
The after service has also been spot on.
Many thanks to a great team

14 October 2020
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Reply from Active Garden

Thanks Tracy! we are glad that you are happy with the product and our service.

Rated 5 out of 5 stars

Great climbing frame and excellent service

I bought the BlueRabbit Penthouse (with swing module) which my 3 year-old daughter absolutely loves. The three levels are perfect, offering plenty of opportunities for imaginative play. It is accessible for her as a 3-year old, but at the same time, it feels like it has a lot to offer for may years to come. The accessories I have - climbing wall, two slides and climbing net - are all great. The climbing frame as a whole is very solid and well designed.

I had decided I liked the BlueRabbit range and had searched around for a UK company that supplied them. When I contacted Active Garden, they had had a busy summer and didn't have much in stock. Nevertheless, they were extremely accommodating and able to make the kit with components available to them, rather than waiting for the manufacturers to send them over from Belgium. I spoke to Marianela on a number of occasions. She was always extremely friendly, responsive and helpful; setting out what was available, explaining how the wood is sourced (locally) and how the kits are put together. When the kit was delivered, one of the packages was missing, having got lost by the delivery company. Marianela was very quick to send out a new replacement package. I felt the service was excellent throughout. I would very much recommend the BlueRabbit range and Active Garden.

3 October 2020
Unprompted review
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Reply from Active Garden

Thank you Ed! we appreciate your comments! you were a great customer to work with.

Rated 5 out of 5 stars

I phoned for advice and the lady who…

I phoned for advice and the lady who talked to me was very helpful and extremely pleasant. The swing I purchased is good quality and was delivered on time. I am very satisfied with the whole experience, thank you ‘Active Garden’.

21 September 2020
Unprompted review
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Reply from Active Garden

Many thanks!

Rated 5 out of 5 stars

Very good service

Friendly staff helped with the ordering.
Everything arrived on time.

5 September 2020
Unprompted review
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Reply from Active Garden

Many thanks

Rated 5 out of 5 stars

Absolutely lovely service when…

Absolutely lovely service when ordering. Very friendly attentive and their to help with any questions I had. Extras I ordered came very quick and packaged well. The children absolutely love the blue rabbit pent house.I couldn’t be happier c

12 August 2020
Unprompted review
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Reply from Active Garden

Thanks Ingrid! We are glad that you are happy with our efforts, and that the children are enjoying their climbing frame.

Rated 5 out of 5 stars

An Exceptional Experience.

We bought a Blue Rabbit Penthouse climbing frame from Active Garden. Right from our initial enquiry, ordering, delivery and the build, everything went so smoothly. It arrived on time, beautifully packaged with clear instructions and the quality of the product is superb. It was a lovely surprise for our granddaughter who we have missed terribly throughout the lockdown period. Having finished the initial build, we have already added more accessories which were delivered within 48 hours of ordering. Marianela was a superstar throughout the process. She advised us through our enquiries, arranged the delivery and kept us informed throughout. This is customer service at its best. We thoroughly recommend Active Garden and Marianela. Thank you once again, Paul & Sue

26 July 2020
Unprompted review
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Reply from Active Garden

Thanks a lot Susan! we are glad we could help.

Rated 5 out of 5 stars

Great product with great service

Ordered a Blue Rabbit Kiosk which took about 4 weeks to arrive. Active Gardens kept me well informed by telephone as to when it would be dispatched and also offered some advice regarding the ground fixtures so I felt utterly confident in them from the beginning. It's a fantastic slide which my boys love to play on. Thanks so much Active Garden!

26 July 2020
Unprompted review
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Reply from Active Garden

Thanks Ria! we are glad the children are happy with the new climbing frame.

Rated 4 out of 5 stars

Climbing frame with swings

Ordered a jungle gym climbing frame with swing attachments- some issues with original delivery as swing set was not delivered (all done during the lockdown period) but Marianella of Active garden has been very helpful when we had problems - easy to contact & speak to & put it right straight away.
Also send the guy who assembled our swing set back to refit it when we had a problem.

23 July 2020
Unprompted review
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Reply from Active Garden

Many thanks for your comments. We do our best to give the best customer service possible, even during these difficult times.

Rated 5 out of 5 stars

Brilliant service from Marianela…

Brilliant service from Marianela throughout the design process, and excellent installation carried out by Henrikas. Will be recommending you to all our friends - thank you!

13 July 2020
Unprompted review
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Reply from Active Garden

Thanks Annesha!!

Rated 4 out of 5 stars

Due to coronivirus goods have yet not…

Due to coronivirus goods have yet not been delivered. I was told to expect a 4/5 week delivery date. However I keep being asked to complete review of my experience at this time I can only give a 1 !.

19 June 2020
Unprompted review
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Reply from Active Garden

Dear Susan,
Apologies for the emails you have received. They come out automatically from Trustpilot.
We sell a lot of different items with different delivery times, Trustpilot does not know that so sends the emails to all at the same time, some would have received the item, some not. However, they should send reminders once and every 2 weeks only. We don't want them to bombard customers with requests. We will double check the settings.
Apologies if this was too much or if they sent you more than they should have. You don't need to leave a review until you have not received the order.

Rated 5 out of 5 stars

Great communication

Great communication, excellent product and service. Special thanks to
Marinella for your help and advice.

15 June 2020
Unprompted review
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Reply from Active Garden

Thanks for your review

Rated 5 out of 5 stars

Very happy with the service received…

Very happy with the service received from Active Gardens and wouldn’t hesitate using them again... we ordered a Jungle Gym and Blue Rabbit Frame and the communication from order to delivery has been brilliant. Both delivered recently and look amazing! Thank you Active Garden!

14 June 2020
Unprompted review
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Reply from Active Garden

Thanks! we hope the children enjoy the play area.

Rated 5 out of 5 stars

Jungle Gym Villa - Brilliant product sold by brilliant company

I sent a query email to Active Gardens and within a couple of hours I had a comprehensive answer. I went ahead and ordered the Jungle Gym Villa with the wooden roof option. Despite the warnings on the order about delays due to Covid-19 it arrived within 2 weeks of ordering. The delivery was seamless. I had a discrepancy with one piece of wood, I sent an email (again the same person replied, Marinella) she asked for a photo and within the day she had confirmed that the company would send a replacement, it arrived 2 days later!
Our 4 year old loves his climbing frame and slide, it’s big enough for us to sit up with him. I’m sure he will have many years of fun out of it. Highly recommend Active Gardens and Jungle Gyms

9 June 2020
Unprompted review
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Reply from Active Garden

Thanks! we are glad that your son is enjoying the climbing frame :)

Rated 5 out of 5 stars

Decided during lockdown to build our 7…

Decided during lockdown to build our 7 children a play area with Wendy house. Ordered lot's of components from Active Garden. Brillant price, fast delivery despite delays in deliveries. And items perfect for what we needed. Will definitely shop again

7 June 2020
Unprompted review
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Reply from Active Garden

Thank you for your feedback. Glad we could help.

Rated 5 out of 5 stars

Good quality

We ordered some monkey bars and handles to fit onto a system we are building ourselves. They are great quality and delivered in a good time frame. Thank you

1 June 2020
Unprompted review
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Reply from Active Garden

Thanks Nicola, glad we could be of service

Rated 5 out of 5 stars

Blue rabbit pagoda

The climbing frame arrived on time over the easter period. The wood is great quality nice and sturdy. Our kids absolutely love it, hours of fun! We purchased the blue rabbit pagoda and although we thought it may be a little high for our 2 year old she mastered it in a matter of days! A big thank you to Marianela for answering all my questions and queries. Highly recommend

23 May 2020
Unprompted review
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Reply from Active Garden

Thank you for your comments. We are glad the children are having fun!

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