Activity Superstore Reviews 

Extension to dates - Charlie Parkin was incredibly helpful & listened to the circumstances surrounding our extension dates. His telephone manner & customer service was exceptional, nothing was too much trouble. I would highly recommend booking through Activity Superstore.

Amazing service by Dylan. Wanted to have my experience changed and he helped me from the start to finish. A real pleasure to talk to and a credit to the business. Thank You.

Dylan was very helpful and sorted my issue fast and efficient. He is a star.

I was dealt with by Dylan for an extended period for my voucher and for me to give an additional payment.

Throughout Dylan was professional, very knowledgeable and polite. I think that he was excellent and a credit to the Activity Superstore.

Cheers Dylan.

Firstly I would like to Big up Dylan from the customer care team. Great customer service. He went above and beyond! He dealt with my enquiry professionally and took his time to listen and was a great help. Booking for my experience was a nightmare, couldn't get through to the appropriate site properly. I was looking foward to a straight forward booking and was getting excited but the experience had me disheartened. My communication with Dylan was top class service. He put my mind at ease and helped in communications. He helped me sort out any issues, especially with regards to booking dates. I probably would have lost out on that particular booking if it wasn't for him. I am now looking forward to my booked experience. Thank you Dylan, you are a Star 🌟

Charlie was very helpful and resolved my query swiftly. Very happy with the service.

Phoned to extend my voucher. Dylan was very efficient, friendly and patient. Great customer service

I am extremely disappointed with my experience with Activity Superstore and their customer service process.

The vouchers were purchased in good faith based on advertising that suggested there would be a vast range of experiences to suit everyone. In reality, the available options for the recipients were extremely limited locally, with the vast majority requiring significant travel or being concentrated around London, making them impractical to use to someone who lives in the North West.

The exchange process was also very misleading. Customers are required to validate the voucher against an experience they do not actually want before they are even able to access the exchange portal. I only validated the voucher because I had already explained the experience I wished to exchange to and believed this would be accommodated.

What made the situation even more frustrating was that the specific experience requested was available for direct purchase on their website, yet customer services refused to allow it as an exchange option. Despite explaining this clearly and escalating the matter as a formal complaint, I received what felt like repeated policy-based responses rather than genuine consideration of the circumstances.

Customer service remained polite throughout, but ultimately offered no meaningful resolution, refund, or goodwill gesture despite the vouchers costing around £100 and being realistically unusable for the recipients.

Overall, the experience felt inflexible, misleading, and very poor value for money. I would strongly advise others to carefully check the actual availability of experiences in their area before purchasing.

Spoke with Dylan today, sorted my issue out in record time, first class service.

I was having trouble accessing my voucher but Dylan was fantastic at talking me through it.
Have now booked my experience and my friend and I are looking forward to it.
Thank you Dylan xx

My children got me a voucher for a day experience. The nearest place for my chosen activity was over 100 miles from where we live in the north west. (not practical to get there) I selected a different activity only to find three venues were completely booked up. I selected yet another activity only to find that the centre had closed for good.This has been going on for almost 12 mths
The voucher has been a complete waste of money. My children may as well have thrown the money into the dustbin. Have told them never to buy one again. Shocking company & shocking service

Difficulties handled well. Dylan was great after having some problems and not being able to access a suitable afternoon tea location as the neareast withdrew, alternatives were very far , restrictuve & required further notice to actually use it, outside of the usual free time people have on weekends end bank holidays. I'd suggest plan ahead and hope no unexpected life events take place! 5* to Dylan though.

I tried to book my one night stay cation at Stanton House Hotel. Stanton House Hotel were unable to confirm the booking as they didn't recognise or accept any of the voucher details which I provided. I tried to contact the help line, but that may take up to 48 hours - what use is that! So I'm currently left with a voucher which I can't use. If it was possible to give zero stars, you would have got that.
The response from the customer services was just to reset the voucher and not to sort out the issue with the hotel which was what I asked for. So they've gone from zero to - 1.

I called to say I hadn’t received my confirmation once I booked, I spoke to Dylan Tembe and he took my details and said leave it with me, about 1 hour later I had confirmation, I had made a mistake but Dylan corrected it spoke to the third party for me.
A great addition to the team

Very pleased with the help I received from Dylan, when I had a problem with my voucher activation. He was extremely polite and very helpful.
Many thanks

My son bought us a 2nt stay to include afternoon tea. Went to Bournemouth for stay but no afternoon tea. Gutted. Thought what a con. Phoned activity superstore and spoke to Charlie. Kept emailing but no response. Charlie apologised and said we should have had a separate voucher number for afternoon tea. He did us a new voucher for afternoon tea and today we used it in Solihull. Absolutely wonderful. Thankyou Charlie for rectifying the disappointment when we went to Bournemouth.

Availability of original activity changed and had to re-select another. This was not straightforward and involved a number of communications with Activity Superstore and previous business. Activated the code however the voucher was not recognised by the supplier. This was sorted out by Charlie in customer support who went the extra mile to ensure we were satisfied with the outcome.

I booked a junior supercar driving experience for my grandson. When I got through to the company running the experience they only had two days available to book for the whole of this year. They were consecutive days on a Sunday and a Monday. I said I'd need to book the Sunday as my grandson is at school on Mondays. I was told that the experience that I had booked was a weekday event and I would have to pay a supplement to arrange it for a Sunday. This is a junior driving experience aimed at children, who are naturally going to be at school on Mondays. Nowhere in my original documentation did it state that it was a weekday experience. I have also been told that I will need to pay for insurance in case he crashes, or else pay for the first £5,000 of damage. So, what was a reasonably priced Christmas present has now cost me double the original amount. Not a great experience.

Bought an indoor i-fly experience as a gift for my grandson's 7th birthday. I-fly have centres in Birmingham, London, Basingstoke and Milton Keynes. Trying to book was an absolute nightmare anyway but on finally trying to book a date in Birmingham I was informed that the voucher would only be accepted in Basingstoke or Milton Keynes and was limited to Monday - Thursday term time only! Disgusting

Dylan went above and beyond to rectify our experience. THANK YOU