I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I paid a hefty price for an item that doesn't function as it is supposed to. Sure, I can return it, but only if I pay to ship it back. Why do I have to pay for a defective item when I purchased it on... See more
Company replied
Delivered fast, but they shipped it to my billing address rather than my shipping address (which I specifically checked 3 times before purchasing). Now I have to wait 3 weeks before I can get my packa... See more
Company replied
If you don't buy the insurance, don't expect your package. No surprise there. They took me for $40, but will never receive another dime. Follow up: They say I never responded but I have the ema... See more
Company replied
Company details
Written by the company
Sex Toys, Vibrators, Dildos, Cock Rings and a variety of other adult products at the most well known name in the adult industry; Adam & Eve est. 1971.
Contact info
2.2
Poor
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It does not have the correct settings
It does not have the correct settings. It’s supposed to have 3 continuous vibrations at the beginning. The first 3 settings. It don’t. I will be returning.
10 June 2026
Unprompted review
Reply from Adameve
We apologize that the item did not function as intended. To resolve this issue, we have sent a replacement item that has been inspected through our quality control department to help ensure it is working properly before shipment.
We appreciate your business and thank you for the opportunity to make this right.
Items arrived, packaging not discrete
Items arrived, and I’ve ordered from them before with little to no issues. And I’ve enjoyed my prior experiences. But this time, while shipping was fast and only took a few days. That packaging was NOT discrete at all!! I got embarrassed by my landlord after he realized it was a dildo when picking it up for me trying to be nice.
9 June 2026
Unprompted review
Reply from Adameve
We apologize that you were unhappy with the shipping of your order.
On 06/12/26, we reached out through Trustpilot to request additional information so that we could better understand and help resolve your concerns. Unfortunately, we did not receive a response.
We encourage you to contact us directly and provide any additional details regarding the issue. Our team would be happy to review your concerns and work toward a resolution. If you would like further assistance, please ask for a supervisor, and we will be more than happy to personally review the matter and answer any questions you may have.
We value your feedback and appreciate the opportunity to assist you.
the screaming o c*ck ring
the screaming o c*ck ring sucks ass barely vibrates and it’s only a one time use? “ do not re use “
9 June 2026
Unprompted review
Reply from Adameve
We apologize that the item did not meet your expectations.
The product purchased is identified on our website as a disposable, single-use item. We understand that not every product will be the right fit for every customer, and we appreciate your feedback.
On 06/09/26, we reached out through Trustpilot to request additional information regarding your concerns so that we could better assist you; however, we did not receive a response.
We encourage you to contact our customer service team directly with any additional details about your experience. We would welcome the opportunity to address your concerns and answer any questions you may have regarding the product.
Thank you for your feedback.
Ordering was easy and quick
Ordering was easy and quick. I had no issues with payment, shipping nor tracking. Product is as described. I am loving my purchase. After having an item that I purchased more than 15 years ago, it finally gave out and I had to search for a new one. My purchase has done more than satisfied my needs, it has exceeded my needs! Thank you, Adam & Eve! I will definitely be purchasing again
5 June 2026
Unprompted review
Reply from Adameve
Hi Me 4,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Me 4—it means the world to us!
Here’s your review: “Ordering was easy and quick. I had no issues with payment, shipping nor tracking. Product is as described. I am loving my purchase. After having an item that I purchased more than 15 years ago, it finally gave out and I had to search for a new one. My purchase has done more than satisfied my needs, it has exceeded my needs! Thank you, Adam & Eve! I will definitely be purchasing again.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
I placed an order and the order didn’t…
I placed an order and the order didn’t arrive by the expected date. I used the live chat to ask questions and they couldn’t care less about the order. I asked for a refund and they told me to wait another week and if it wasn’t there by then I could get a refund. Very unprofessional, terrible customer service. I will not be ordering from here again. Would not recommend buying their products.
6 June 2026
Unprompted review
Reply from Adameve
We apologize that you did not receive your order. We would be happy to assist in locating the package and, if necessary, arranging a replacement shipment.
On 06/08/26, we reached out through Trustpilot to request additional information so we could investigate the issue; however, we did not receive a response. We encourage you to contact us directly with your order details so that we can review the shipment status and work toward a resolution.
We also apologize if you were dissatisfied with your interactions with our customer service team. All customer contacts are monitored for quality assurance, and supervisors regularly review interactions to provide coaching and training when needed.
Please reach out to us and ask for a supervisor if you would like additional assistance. We are committed to resolving this matter and ensuring you receive your order.
This version is appropriate for a public Trustpilot response: professional, empathetic, and focused on resolution.
Poor Quality
Genuinely atrocious experience with this company. Received a free toy just for the battery compartment to only open up with extreme force, and even then it did not work. I bought another toy and the first time I tried it it ripped.
5 June 2026
Unprompted review
Reply from Adameve
We apologize that the items in your order arrived defective. We would be happy to replace the affected items at no cost to you.
On 06/08/26, we attempted to contact the customer through Trustpilot to obtain additional details regarding the reported issue; however, we did not receive a response.
Please contact us at your earliest convenience so we can promptly arrange the replacement and ensure the matter is resolved to your satisfaction.
Very fast shipping took like 3-2 days…
Very fast shipping took like 3-2 days and it was in my mailbox product 10/10
4 June 2026
Unprompted review
Reply from Adameve
Hi Aj Founder 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Aj Founder 1—it means the world to us!
Here’s your review: “Very fast shipping took like 3-2 days and it was in my mailbox product 10/10.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
This company is stupid as hell
This company is stupid as hell. I put in all my discreet shipping information and used Apple Pay to pay and it overrides that and sends it to the shipping address on my Apple Pay. They don’t disclose this anywhere and now I’m screwed.
3 June 2026
Unprompted review
Reply from Adameve
We apologize for any inconvenience. Apple Pay requires us to ship orders to the address associated with the customer's Apple Pay account. This information needs to be updated with Apply Pay. We attempted to contact the customer on 06/03/26 to verify the shipping information; however, we did not receive a response.
If the package does not arrive, we will be happy to reship the order.
Broken
The shipping time was as expected but parts of my package we broken and contents were spilled all over the package.
2 June 2026
Unprompted review
Reply from Adameve
We apologize that the customer had an issue with items in package. We would be happy to help with a resolution for for that issue. We reached out to this customer on 06/02/26 via Trust Pilot request, for additional information to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Never received packagd
31 May 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 06/01/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
Do not expect your package in a timely…
Do not expect your package in a timely manner. If possible buy locally or through Hustler where I have never had an issue with shipping. Won't buy from them via shipping again.
28 May 2026
Unprompted review
Reply from Adameve
We offer a variety of shipping options to meet our customers' needs and would be happy to provide tracking and shipping information for this package.
On June 2, 2026, we reached out to the customer through Trustpilot to request additional information so that we could investigate and help resolve the issue. Unfortunately, we did not receive a response.
We encourage the customer to contact us directly or provide additional details regarding their order so that we can assist with locating the package and determining its status. If they ask to speak with a supervisor, we will be more than happy to review the situation and work toward a resolution.
We value our customers and look forward to the opportunity to assist further.
Mystery boxes are false advertisement…
Mystery boxes are false advertisement the value of items in my mystery box was not even close to advertised amount tossed all items in the trash was a literal waste of money don’t do mystery box just order what you want or you will get literal trash
27 May 2026
Unprompted review
Reply from Adameve
We apologize that the customer was not satisfied with the item they purchased.
We offer a 90-day return policy and accept returns for any reason within 90 days of the purchase date. While we are happy to provide a refund for returned merchandise, the customer is responsible for the cost of return shipping.
Had the items been returned to us, we would have been more than happy to process a refund. Our return policy clearly states, "Please note that the purchaser is responsible for return postage." This information is available on the Product Returns page of our website.
We value our customers and would welcome the opportunity to assist further. If the customer contacts us directly, we will be happy to review their concerns and help in any way we can.
Shipping times are all lies
Shipping times are all lies. You will get it when you get it. And if something is on back order, why is it showing available on your site? I will shop somewhere else from now on
28 May 2026
Unprompted review
Reply from Adameve
We apologize that the customer was dissatisfied with the shipping experience for their order.
On May 28, 2026, we reached out to the customer through Trustpilot to gather additional information and help resolve their concerns. Unfortunately, we did not receive a response.
We encourage the customer to contact us directly or provide additional details so that we can further assist. If they ask to speak with a supervisor, we would be happy to review the situation and work toward a resolution.
While we strive to maintain inventory availability, there are occasions when certain items may unexpectedly go out of stock. We appreciate the customer's understanding and welcome the opportunity to address any remaining questions or concerns.
Great experience
Great experience. Good timing delivery and handle with extra care. Dropped off at my house at the correct safe spot
27 May 2026
Unprompted review
Reply from Adameve
Hi WAYNE 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @WAYNE 1—it means the world to us!
Here’s your review: “Great experience. Good timing delivery and handle with extra care. Dropped off at my house at the correct safe spot.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Useless customer service
What is the point of verifying all the account information and then claiming that I am not the person on the account. I verified my account but they said it wasn’t me even though it was all correct.
26 May 2026
Unprompted review
Reply from Adameve
To provide order details, the information provided must match what is listed in our system. This helps protect our customers' privacy and security.
We attempted to contact the customer on 05/26/26 to gather additional details regarding the situation; however, we did not receive a response.
We encourage the customer to contact a supervisor so we can obtain the necessary information and further assist with their concern.
Account trouble!!
I tryed making an account 4 different time and even tried with different emails they wouldn't offer me any kind of help just kept repeating oops we can't use that or sorry you're information is incorrect. I just ended up ordering as a guest witch just makes it harder to track my package. But the site has my email address somehow and still sends coupons and stuff.
23 May 2026
Unprompted review
Reply from Adameve
We apologize that the customer had questions about their order. We would be happy to answer those questions. We reached out to this customer on 05/26/26 via email used to place the order, for additional information to help resolve their problem. Our emails sometimes land in your spam, trash or junk folders rather than your inbox. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
I ordered 2 items the Rainbow Galaxy…
I ordered 2 items the Rainbow Galaxy Tapping Rose & it doesn't work the light comes on but nothing else works I charged it like it says but nothing very disappointing because I was very excited about receiving it 😔
25 May 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the condition of their package when it arrived. We will be happy to replace an item that was damaged during shipment. We reached out to this customer on 05/26/26, for additional information via Trust Pilot to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
I'm a loyal customer
The delivery was quick. Had an issue. Customer service was excellent in solving a problem immediately. I've been a customer for many years. And I'll continue using Adam & Eve for all my needs.
22 May 2026
Unprompted review
Reply from Adameve
Hi Marcy Norris 3,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Marcy Norris 3—it means the world to us!
Here’s your review: “The delivery was quick. Had an issue. Customer service was excellent in solving a problem immediately. I've been a customer for many years. And I'll continue using Adam & Eve for all my needs.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
All items not received.
Made a order in April and received it on the 23nd of April, one item was listed as back order ,still has not got any information or received the item on backorder
22 May 2026
Unprompted review
Reply from Adameve
We apologize that the customer had questions about their order. We would be happy to answer those questions. We reached out to this customer on 05/27/26 via Trust Pilot request, for additional information to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Lost Package, No Resolution, Rude Service
Customer service was extremely rude when I reported my package is clearly lost. No resolution was given and I have no choice to report this to my bank.
21 May 2026
Unprompted review
Reply from Adameve
We apologize that you did not receive your package. According to our records, your order was shipped on 05/14/2026. We understand how frustrating it can be when a shipment does not arrive as expected.
To resolve the issue, we issued a full refund for your purchase on 05/25/2026.
We value your business and hope you will give us another opportunity to serve you in the future. Our goal is always to provide a positive customer experience, and we would welcome the chance to make you a happy customer.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.