I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I paid a hefty price for an item that doesn't function as it is supposed to. Sure, I can return it, but only if I pay to ship it back. Why do I have to pay for a defective item when I purchased it on... See more
Company replied
Delivered fast, but they shipped it to my billing address rather than my shipping address (which I specifically checked 3 times before purchasing). Now I have to wait 3 weeks before I can get my packa... See more
Company replied
If you don't buy the insurance, don't expect your package. No surprise there. They took me for $40, but will never receive another dime. Follow up: They say I never responded but I have the ema... See more
Company replied
Company details
Written by the company
Sex Toys, Vibrators, Dildos, Cock Rings and a variety of other adult products at the most well known name in the adult industry; Adam & Eve est. 1971.
Contact info
2.2
Poor
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm a loyal customer
The delivery was quick. Had an issue. Customer service was excellent in solving a problem immediately. I've been a customer for many years. And I'll continue using Adam & Eve for all my needs.
22 May 2026
Unprompted review
Reply from Adameve
Hi Marcy Norris 3,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Marcy Norris 3—it means the world to us!
Here’s your review: “The delivery was quick. Had an issue. Customer service was excellent in solving a problem immediately. I've been a customer for many years. And I'll continue using Adam & Eve for all my needs.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
All items not received.
Made a order in April and received it on the 23nd of April, one item was listed as back order ,still has not got any information or received the item on backorder
22 May 2026
Unprompted review
Reply from Adameve
We apologize that the customer had questions about their order. We would be happy to answer those questions. We reached out to this customer on 05/27/26 via Trust Pilot request, for additional information to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Lost Package, No Resolution, Rude Service
Customer service was extremely rude when I reported my package is clearly lost. No resolution was given and I have no choice to report this to my bank.
21 May 2026
Unprompted review
Reply from Adameve
We apologize that you did not receive your package. According to our records, your order was shipped on 05/14/2026. We understand how frustrating it can be when a shipment does not arrive as expected.
To resolve the issue, we issued a full refund for your purchase on 05/25/2026.
We value your business and hope you will give us another opportunity to serve you in the future. Our goal is always to provide a positive customer experience, and we would welcome the chance to make you a happy customer.
Underwhelming
Misleading size, its way too narrow, feels extremely cheap for the price. It was so underwhelmingly small that it did not need lube at all. It had a strange smell too. For the price, it was definitely very disappointing, might as well use my hand since its free. I would not recommend, save your money and time.
21 May 2026
Unprompted review
Reply from Adameve
We apologize the customer who was not happy with the item they purchased. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
Product doesn't work at all
19 May 2026
Unprompted review
Reply from Adameve
Thank you for your feedback. We apologize that you had questions regarding your order.
On 05/26/2026, we reached out through Trustpilot to request additional information so we could better understand and resolve your concerns. Unfortunately, we did not receive a response.
We would welcome the opportunity to assist you. Please contact us directly or ask to speak with a supervisor, and we will be happy to review your situation and work toward a resolution.
We stand behind all of our products and are committed to customer satisfaction. We look forward to hearing from you.
it smells horrible and delivery was not discrete
The product is as described. The only thing left out of the details is how bad it smells. Hopefully the smell will go away... only time will tell.
Adam & eve did horrible on discretion! who thought mailing a large life like dildo in the mail in a soft bag was a good idea? The product itself is also in its own soft bag not a hard plastic container...The moment you pick up the package you know what it is! There is no mistaking you have just grabbed a large c**k. I highly doubt I will ever order from Adam & Eve again. I live in a small town, the mail is delivered by people I know. Now those people know what I just got in the mail.
20 May 2026
Unprompted review
Reply from Adameve
We apologize the customer who was not happy with the item they purchased. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website. We sent an email that was used to place the order on 05/26/26 but did not get a response for more details.
The product doesn’t meet satisfaction
The product is really flimsy and smaller than expected. I thought let me at least try it and I did and it wasn’t good. I would rather use my hand. I would not recommend this item because I was extremely dissatisfied with the bangin Betty striker.
18 May 2026
Unprompted review
Reply from Adameve
We apologize the customer who was not happy with the item they purchased. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
I picked up our package yesterday
I picked up our package yesterday, the wife & I were trying to finish up our move, so we waited til this morning to open it! I purchased something that Interested her as a couples item, I just never made the purchase due to cost! Well this time it was worth it! Not only did. We get 2 items we wanted for half price, we got a $99.99 couples fun kit that made it all that much better! Cheers about to try at least 1 item now maybe 6? Who knows!
15 May 2026
Unprompted review
Reply from Adameve
Hi Scott Hix 2,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Scott Hix 2—it means the world to us!
Here’s your review: “I picked up our package yesterday, the wife & I were trying to finish up our move, so we waited til this morning to open it! I purchased something that Interested her as a couples item, I just never made the purchase due to cost! Well this time it was worth it! Not only did. We get 2 items we wanted for half price, we got a $99.99 couples fun kit that made it all that much better! Cheers about to try at least 1 item now maybe 6? Who knows!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
If i could give them 0 stars i would
If i could give them 0 stars i would. I have had issues with products in the past that has required multiple emils to fix. and i have made purchases with guaranteed shipping and the products have not even been packed by the date i am supposed to receive the items with no refund or apology. It is a slipping website i no longer trust ordering from.
13 May 2026
Unprompted review
Reply from Adameve
We apologize that the customer had questions about their order. We would be happy to answer those questions. We reached out to this customer on 05/14/26 via Trust Pilot request, for additional information to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. Third party payers like Apple Pay require us to use the information they have on file for the customer to ship the package. We reached out to this customer on 05/13/26, for additional information via Trust Pilot to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Got everything I ordered on time and…
Got everything I ordered on time and was exactly what I ordered
12 May 2026
Unprompted review
Reply from Adameve
Hi Cliffton Stanbridge 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Clifton Stanbridge 1—it means the world to us!
Here’s your review: “Got everything I ordered on time and was exactly what I ordered”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Will not let you cancel an order as a…
Will not let you cancel an order as a tactic to force the completion of sales. Charges for expedited handling option but still takes 3 days to print a label. Will not order from here again.
12 May 2026
Unprompted review
Reply from Adameve
We strive to get orders packed and shipped from our warehouse as quickly as possible. Unfortunately, because the order had already been processed, we were unable to cancel it.
We sincerely apologize that the customer was unhappy with the shipping of their order. On 05/12/26, we reached out via Trust Pilot requesting additional information so we could help resolve the issue, but we did not receive a response.
We encourage the customer to contact us again or provide any additional details so we can further assist. Please ask to speak with a supervisor, and we will be more than happy to help resolve any remaining questions or concerns.
All items I ordered were in stock in…
All items I ordered were in stock in North Carolina. I paid for overnight shipping. My order was incomplete due to a packaging error. I called when I received the partial order and was told they see their mistake and would send the remaining order out overnight because that is what I paid for. Now I being told it will be another week because they are sending it out via ground shipping.
8 May 2026
Unprompted review
Reply from Adameve
We apologize that an item was missing from your package. The missing item has now been shipped to you, and we have refunded all shipping charges due to our error.
Your replacement shipment was sent via UPS 2-Day Air. We also sent a separate email with the tracking and shipping information.
We appreciate your business and hope you will shop with us again in the future.
Order never delivered
9 May 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not get their package. We shipped out another package at no charge. Shipping details were sent to the email address used to place the order.
Needs to be more discreet
I did receive my products but I wish it would have been more discreet. I wish it would have been in a box rather than a bag. The box inside was partially opened too. I feel like a bag could easily be ripped open and I’m unsure if this package is the original package it was packaged in. Hopefully my products didn’t come rolling out in the post office in this small town of mine.
9 May 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the condition of their package upon arrival. We are always happy to replace any item that may have been damaged during shipment.
We reached out to the customer on 05/14/26 through Trustpilot to request additional information so we could help resolve the issue, but unfortunately, we did not receive a response. We encourage the customer to contact us directly or provide more details so we can further assist.
If needed, the customer may ask to speak with a supervisor, and we will be more than happy to help resolve any concerns.
All items we ship come directly from the manufacturer, and any returned items are destroyed. While we take great care in packaging orders, packages can sometimes be mishandled during transit, which may result in damage.
We proudly offer a 100% Customer Satisfaction Guarantee and are happy to replace or refund any item that does not meet expectations.
Meh...
Unfortunately this product is really nothing to write home about. The texture on the tip you're meant to grind on is far too subtle, making any attempted stimulation pretty lackluster. The vibrations are equally disappointing, providing more of a gentle massage than anything erotic. The buttons are frustratingly difficult to press, as they're buried too deep beneath the silicone. Trying to change speeds in the middle of use is a fools errand. The only saving grace of this is it's use as a dildo, but even then because there is no way to select which motor is running your hand will go numb from the buzzing long before you get anywhere near an orgasm.
7 May 2026
Unprompted review
Reply from Adameve
We apologize the customer who was not happy with the item they purchased. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
Always a reliable company always good…
Always a reliable company always good with communication!
7 May 2026
Unprompted review
Reply from Adameve
Hi MrNatron 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @MrNatron 1—it means the world to us!
Here’s your review: “Always a reliable company always good with communication!
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Not here
I was emailed that .my product was delivered 5-2-26 NOPE. NOTHING????
6 May 2026
Unprompted review
Reply from Adameve
We apologize that the customer had questions about their order. We would be happy to answer those questions. We reached out to this customer on 05/07/26 via Trust Pilot request, for additional information to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Paid 50 bucks for express shipping and…
Paid 50 bucks for express shipping and my order isn’t here says it’s in Tennessee when it should be in Seattle
6 May 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 05/11/26 via email request, for additional information to help resolve their problem. Our emails sometimes land in your spam, trash or junk folders rather than your inbox.
Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
My first time ordering from this…
My first time ordering from this company, when i ordered and i got a great deal, but it's been almost 2 weeks and i still haven't received my package. It's frustrating that the tracking just goes dead so youre completely in the dark until its magically delivered apparently.
17 April 2026
Unprompted review
Reply from Adameve
We appreciate your order and are glad you received a great deal. We apologize for any questions or concerns regarding the order, and we would be happy to assist further.
We reached out to the customer on 05/07/26 through Trustpilot requesting additional information. Please ask for a supervisor, and we will be more than happy to help resolve any remaining questions or concerns.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.