I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I paid a hefty price for an item that doesn't function as it is supposed to. Sure, I can return it, but only if I pay to ship it back. Why do I have to pay for a defective item when I purchased it on... See more
Company replied
I received the order but the mini wand was already broke when i received it somebody took the 10 inch Update: Manager replaced my entire order i definitely will be shopping with them again
Company replied
If you don't buy the insurance, don't expect your package. No surprise there. They took me for $40, but will never receive another dime. Follow up: They say I never responded but I have the ema... See more
Company replied
Company details
Written by the company
Sex Toys, Vibrators, Dildos, Cock Rings and a variety of other adult products at the most well known name in the adult industry; Adam & Eve est. 1971.
Contact info
2.2
Poor
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So I ordered a FLESHLIGHT girls Elsa…
So I ordered a FLESHLIGHT girls Elsa Jean-white. AND I paid extra because it said I could get it on Tuesday instead of Thursday. Not only did I not recieve the correct item, but I got it on thursday. Their delivery part is a scam so don’t pay extra to expedite it. The only reason it’s a 2 star and not a 1 is their customer support was good. I told em what I ordered and what I got instead, they said to wait so they could check, minute or two passes then boom items on its way here’s your new order number. So now in roughly 5 days we will see if I get the item I payed for or if it’s another random item.
26 March 2026
Unprompted review
Reply from Adameve
We’re sorry that you received an incorrect item. A replacement has been arranged through our Quality Department to ensure you receive the correct product as quickly as possible.
There’s no need to return the incorrect item—please feel free to keep or dispose of it. Your replacement is being shipped via UPS for faster delivery.
Reply from Adameve
Thank you for your 4-star review! We’re glad to hear you were pleased with your purchase and truly appreciate you taking the time to share your feedback.
Order was already opened and cut…
Order was already opened and cut through! Ridiculous!
22 March 2026
Unprompted review
Reply from Adameve
We’re sorry to hear the customer was unhappy with the condition of their package upon arrival. We are more than happy to replace any item that was damaged during shipment.
We reached out to the customer on 03/23/26 via Trustpilot to gather additional information and help resolve the issue, but unfortunately did not receive a response. We encourage the customer to contact us or provide the requested details so we can assist further.
If needed, please ask for a supervisor—we’re always happy to help and work toward a resolution.
Everything went well
Everything went well. Product was as advertised Shipping was fast. Will definitely do business with again
Thanks
Bobg
21 March 2026
Unprompted review
Reply from Adameve
Hi Bob 2,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Bob 2 —it means the world to us!
Here’s your review: “Everything went well. Product was as advertised Shipping was fast. Will definitely do business with again Thanks Bobg.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Misspent my package one hour from my…
Misspent my package one hour from my house and two days later still no word
20 March 2026
Unprompted review
Reply from Adameve
We’re sorry that you received an incorrect item. A replacement has been arranged through our Quality Department to ensure you receive the correct product as quickly as possible.
There’s no need to return the incorrect item—please feel free to keep or dispose of it. Your replacement is being shipped via UPS for faster delivery.
Package came opened and broken
Package came opened and broken. Very disappointed.
19 March 2026
Unprompted review
Reply from Adameve
We’re sorry to hear the customer was unhappy with the condition of their package upon arrival. We are more than happy to replace any item that was damaged during shipment.
We reached out to the customer on 03/23/26 via Trustpilot to gather additional information and help resolve the issue, but unfortunately did not receive a response. We encourage the customer to contact us or provide the requested details so we can assist further.
If needed, please ask for a supervisor—we’re always happy to help and work toward a resolution.
Broken toy
Used new vibrator once and it broke 😅 ive had issues with another toy in the past. I think this was the last time I order from Adam and eve
16 March 2026
Unprompted review
Reply from Adameve
We sincerely apologize that the item arrived defective. We would be happy to replace it for you.
We reached out on 03/19/26 via a Trustpilot request to gather additional information and help resolve the issue; however, we have not yet received a response. We’re eager to assist and make this right.
Please feel free to contact us with any additional details regarding your order. If you ask for a supervisor, we will gladly work with you directly to resolve the issue and help locate your package.
Awful
Awful. Absolutely awful. I’ve ordered twice from this store and one was with rushed shipping. The literal only item I needed rushed and it was on back order. Ok. Fine. Maybe just a fluke. I ordered again. This time my highest dollar item was cancelled. No email, no text, no call, nothing. Just an updated flag on the tracking page that said “cancelled”. Shipping is AWFUL you wait 2+ weeks to ever even receive the product. I thought with so many influencers backing this company that they were actually worth the money. Turns out money just talks. Awful company, find a different one to order from. Save yourself the headache!!!!! I will never EVER buy from here again and will share my feedback with my friends and family! Do better!
And btw, don’t you dare copy and paste “I’m gonna email you” I do not want to do business with this company any further. Leave me alone.
17 March 2026
Unprompted review
A&E.
One of my purchases was open when I opened up the package ir came in. Other than that, everything else is fine. The size of the toy I bought was exactly what I wanted. The other toy was free. Looks fun.
17 March 2026
Unprompted review
Reply from Adameve
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with your order and service.
If you do ever have any questions or any concerns just let us know and we will be happy to help.
Kindest regards,
Stephanie
Item came fast and discretely
Item came fast and discretely. Have ordered things before and will again!
17 March 2026
Unprompted review
Reply from Adameve
Hi Jd 1,
Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Jd1-it means the world to us!
Here’s your review:
“Item came fast and discretely. Have ordered things before and will again!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Very Happy with the mystery box
Very Happy with the mystery box . I definitely got my money's worth . Alot of great stuff came in it . I was a little worried at first because never bought one of these before but they made me want more lol . I'll will buy again .
16 March 2026
Unprompted review
Reply from Adameve
Hi Jeffrey Holder 1,
Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Jeffrey Holder 1-it means the world to us!
Here’s your review:
“Very Happy with the mystery box . I definitely got my money's worth . Alot of great stuff came in it . I was a little worried at first because never bought one of these before but they made me want more lol . I'll will buy again .”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Reply from Adameve
We’re very sorry to hear that you didn’t receive your order—we understand how frustrating that can be.
We’d really like to make this right. Our team reached out on 03/10/26 to gather a bit more information so we could locate or replace the missing items, but we haven’t heard back yet.
Please reach out to us at your convenience, and if you ask for a supervisor, we’ll be happy to personally assist in resolving this and tracking your package.
We look forward to helping you get this sorted out as quickly as possible.
This was my first time coming to this…
This was my first time coming to this pub. The service was amazing and the food was delicious specially the wings
I looked the vibe of the pub as well
Definitely will be returning again
14 March 2026
Unprompted review
Reply from Adameve
Hi Alishba 1,
Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Alishba 1-it means the world to us!
Here’s your review:
“This was my first time coming to this pub. The service was amazing and the food was delicious specially the wings I looked the vibe of the pub as well Definitely will be returning again”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Everything came as scheduled and when…
Everything came as scheduled and when backordered it was in and on its way to me asap love this place💯💯!!!
14 March 2026
Unprompted review
Reply from Adameve
Hi Brian L 2,
Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Brian L 2-it means the world to us!
Here’s your review:
“Everything came as scheduled and when backordered it was in and on its way to me asap love this place💯💯!!!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
KATHY fixed it......sorry ADAM&EVE
I emailed the store crying and complaining about my package. Come to find out it was delivered and I was clueless, Karen, and crybaby...................but KATHY from customer-service calmly cuddled my attitude and GUIDED ME TO MY PRODUCT THAT WAS DELIVERED TO THE AMAZON BOXES.........................appreciate you kathy-dizzle!
11 March 2026
Unprompted review
Reply from Adameve
Hi Jay 1,
Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Jay 1—it means the world to us!
Here’s your review:
“I emailed the store crying and complaining about my package. Come to find out it was delivered and I was clueless, Karen, and crybaby...................but KATHY from customer-service calmly cuddled my attitude and GUIDED ME TO MY PRODUCT THAT WAS DELIVERED TO THE AMAZON BOXES.........................appreciate you kathy-dizzle!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
I bought the Boys Ambrosius
I bought the Boys Ambrosius. Might as well be using a bag of ball bearings. The internal nubs are solid. The calluses on my hand are softer.
8 March 2026
Unprompted review
Reply from Adameve
We apologize for any misunderstanding regarding our return policy. We do accept returns on any item within 90 days of purchase for any reason; however, the customer is responsible for return shipping costs.
In this case, we would have been happy to issue a refund or exchange once the items were returned to us. Our website clearly states, “Please note that the purchaser is responsible for return postage,” on the Product Returns page.
Wife loved it
Wife loved it, I loved using it on her. Both of us have never come so much in our lives.
9 March 2026
Unprompted review
Reply from Adameve
Hi Justin Ryan,
Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Justin Ryan 1—it means the world to us!
Here’s your review: “Wife loved it, I loved using it on her. Both of us have never come so much in our lives."
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Failure to deliver and purposely deceitful communications
I ordered an item. The estimated delivery time is 5-10 business days. I received an email saying that it had shipped 7 business days after my order. I received an email saying it was "arriving soon" 10 business days after my order. 15 business days later my order had not arrived and the tracking info said "Shipped" but everything else was greyed out. I contacted customer support and they said the package had not been shipped. If my package had not been shipped, then why did I receive emails saying that it had shipped and was close to arriving, not to mention the tracking info saying that it had shipped. Additionally, the "Where is my order?" option when contacting customer support redirects to the order tracking page, so you have to choose a different topic option to even speak to a person. Finally, when I did fill out the email contact page, it said the service was unavailable.
9 March 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order and the product purchased. We reached out to this customer on 03/09/26, for additional information via email to help resolve their problem. They unfortunately did not respond. We hope you will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Product was cheap and delivery was slow…
Product was cheap and delivery was slow even though I paid extra for fast delivery. Very disappointed in quality of the product.
7 March 2026
Unprompted review
Reply from Adameve
We’re sorry to hear you were unhappy with the shipping and the product you received. We reached out via email on 03/09/26 to gather more information so we could help resolve the issue, but unfortunately have not received a response. Please feel free to contact us or ask for a supervisor—we would be happy to assist and work toward a resolution.
When I ordered the clitoral rose…
When I ordered the clitoral rose simulation it was supposed to be delivered today since it said, it was out for delivery hours later it’s still not here
7 March 2026
Unprompted review
Reply from Adameve
We offer many shipping options that suit our customers’ needs. We would be happy to locate and give shipping information for their package. We reached out to this customer on 03/09/26 via Trust Pilot, for additional information to help resolve their problem. They unfortunately did not respond. We hope you will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
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