I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I paid a hefty price for an item that doesn't function as it is supposed to. Sure, I can return it, but only if I pay to ship it back. Why do I have to pay for a defective item when I purchased it on... See more
Company replied
Delivered fast, but they shipped it to my billing address rather than my shipping address (which I specifically checked 3 times before purchasing). Now I have to wait 3 weeks before I can get my packa... See more
Company replied
If you don't buy the insurance, don't expect your package. No surprise there. They took me for $40, but will never receive another dime. Follow up: They say I never responded but I have the ema... See more
Company replied
Company details
Written by the company
Sex Toys, Vibrators, Dildos, Cock Rings and a variety of other adult products at the most well known name in the adult industry; Adam & Eve est. 1971.
Contact info
2.2
Poor
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The prices are above average
The prices are above average. The shipping costs are also above average. The lube was sticky. I just keep expecting things to get better and they don't. Pretty sure it's time to check out Amazon's offerings 👍🏼
4 March 2026
Unprompted review
Reply from Adameve
Thank you for sharing your feedback. We’re really sorry to hear that your experience didn’t meet your expectations, especially regarding pricing, shipping costs, and the product itself. We understand how frustrating that can be.
Your comments are important to us, and we’re always working to improve both our products and overall customer experience. We’d appreciate the opportunity to make this right.
We offer a 90-day satisfaction guarantee, so if you’re unhappy with your purchase, we’d be glad to help with a return, replacement, or finding a better option for you.
Please reach out to our customer service team directly so we can assist you further.
Thank you again for your honest feedback.
Reply from Adameve
Thank you for your kind words, we appreciate your business. We are glad you had a great experience shopping with us.
Arrived early everything worked and I…
Arrived early everything worked and I will be buying again
3 March 2026
Unprompted review
Reply from Adameve
Hi Bookie Luv 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Bookie Luv1 —it means the world to us!
Here’s your review: “Arrived early everything worked and I will be buying again.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999 Instagram: https://www.instagram.com/therealadamandeve/ X: https://x.com/adamandeve
I always buy my toys here
I always buy my toys here. They alays have discounts and free items. I love it. Genuinely you get your moneys worth.
3 March 2026
Unprompted review
Reply from Adameve
Hi Butter Sauser 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Butter Sauser 1 —it means the world to us!
Here’s your review: “I always buy my toys here. They alays have discounts and free items. I love it. Genuinely you get your moneys worth.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999 Instagram: https://www.instagram.com/therealadamandeve/ X: https://x.com/adamandeve
i don't ever write reviews
i don't ever write reviews, but two of our packages came ripped open. nothing was used, but like... why is the box ripped open? i haven't tried the free gift either, so i can't review much on that if it works or not.
2 March 2026
Unprompted review
Reply from Adameve
I can assure you that we do not sell used products. The items we ship come direct from the manufacturer. All items that are returned to us are destroyed. It’s possible that your order was damaged during shipment. We offer a 100% Customer Satisfaction Guarantee, and are happy to replace or refund any item that doesn’t meet your expectation.
Doesn’t work
My order did not arrive so they sent me a new package, but it only included 2 items not the 3 I had purchased. The free gift is broke and does not work.
26 February 2026
Unprompted review
Reply from Adameve
We apologize that your original order did not arrive. A replacement was shipped, and a refund was issued for the item that was on backorder at the time of reshipment. We also sent a replacement for the complimentary gift that arrived damaged.
We appreciate your business and thank you for your understanding.
Ordering was easy delivery was kind of…
Ordering was easy delivery was kind of slow but all good
23 February 2026
Unprompted review
Reply from Adameve
We sincerely appreciate your support! It means so much to us that you had a good experience shopping with us.
Delivery service is what I would call…
Delivery service is what I would call snail paced. I shouldn't have to pay an exorbitant amount of money to guarantee my package to arrive in a timely manner instead of 2 weeks to a month. You really should rethink how you treat your customers.
28 February 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. We reached out to this customer on 02/28/26, for additional information via Trust Pilot to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
I expected just a little bit more with…
I expected just a little bit more with the design. Doesn't really match the picture. But it's ok I guess
26 February 2026
Unprompted review
Reply from Adameve
We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
Proud of you and happy for your family…
Proud of you and happy for your family but always be you!
25 February 2026
Unprompted review
Reply from Adameve
Hi customer 4, Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @customer 4—it means the world to us!
Here’s your review: “Proud of you and happy for your family but always be you!
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Very Impressed
Wow, I’m very impressed. The products (everything, including the free gifts) came in quickly and discreetly: in less than a week actually! Everything looks to be in great shape, and I can’t wait to use them. Will definitely shop here again in the future!
23 February 2026
Unprompted review
Reply from Adameve
Hi Isabelle Chaves 1, Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Isabelle Chavez 1—it means the world to us!
Here’s your review: “Wow, I’m very impressed. The products (everything, including the free gifts) came in quickly and discreetly: in less than a week actually! Everything looks to be in great shape, and I can’t wait to use them. Will definitely shop here again in the future!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Honestly the toy I got in the mail it…
Honestly the toy I got in the mail it was a vibrator the rose one and it honestly did not work good at ALL and the free “ RABBIT “ yeah it didn’t even work there was no way to turn it on but at least it was free I guess but honestly would not recommend this site !
22 February 2026
Unprompted review
Reply from Adameve
We apologize the customer who misunderstood the return policy. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
We reached out to this customer via Trust Pilot on 02/25/26 unfortunately they did not respond.
I didn't even receive the product that…
I didn't even receive the product that I purchased. Sad that this is the way they've gone.
23 February 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 02/27/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
Shipping takes way to long
Shipping takes way to long. One state away and it takes over a week. Not worth it.
12 February 2026
Unprompted review
Reply from Adameve
We’re sorry to hear you were unhappy with the shipping experience.
According to our records, your order was successfully delivered on 02/20/26. Detailed tracking information was sent to the email address provided at checkout so you could monitor the shipment.
Your order included Rush Processing, which means it was prioritized for packing and shipped ahead of other standard shipping orders placed the same day. However, Rush Processing does not upgrade the shipping method itself and does not take priority over overnight or expedited shipping options.
If you have any additional questions or concerns, we’d be happy to assist you further. Please feel free to contact us directly so we can help.
Arrived sooner than the estimated…
Arrived sooner than the estimated delivery day. Like the products.
19 February 2026
Unprompted review
Reply from Adameve
Hi Lina Estrada 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Lina Estrada 1 —it means the world to us!
Here’s your review: “Arrived sooner than the estimated delivery day. Like the products.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999 Instagram: https://www.instagram.com/therealadamandeve/ X: https://x.com/adamandeve
On time is the best
They gave me the dates between the 17th and the 20th got it on the 19th, very happy satisfied with this company definitely will use them and recommend them.
19 February 2026
Unprompted review
Reply from Adameve
Hi Roger E Goodrich Jr 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Roger E Goodrich Jr 1 —it means the world to us!
Here’s your review: “They gave me the dates between the 17th and the 20th got it on the 19th, very happy satisfied with this company definitely will use them and recommend them.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999 Instagram: https://www.instagram.com/therealadamandeve/ X: https://x.com/adamandeve
Paid extra for rush order and next day… rl
I Paid extra for rush order and next day delivery and didn't arrive on time order was on 16th rushed was extra and paid for next day delivery also extra and still has not arrived don't order the rush shipping or next day it's a rip off to pay extra but not arrive is crazy.
Reply to your reply
Ok so appreciate respons way after the fact but didn't receive the email you refer to nor the refund for next day or priority shipping but honestly not worried about it I've spent probably 500 plus with you in past 2 months but I'll just buy direct from local shop from now on
15 February 2026
Unprompted review
Reply from Adameve
We apologize for any confusion or concerns regarding your order and appreciate the opportunity to address this.
We reached out to the email address used to place the order to request additional details so we could better assist you. If you did not receive our message, we kindly recommend checking your spam or junk folder.
As a gesture of goodwill, we have refunded your shipping charge due to the delay in receiving your items. According to the tracking information, your order should have arrived by now.
If you have not received it or need any further assistance, please don’t hesitate to contact us directly. We’re here to help and truly value your business.
Paid for speed deliver and you rucked it
13 February 2026
Unprompted review
Reply from Adameve
Thank you for your feedback. We’re sorry to hear that you’re unhappy with the shipping of your order and appreciate the opportunity to clarify.
Your order included Rush Processing, which means it was packed and shipped before other standard orders placed that day. However, Rush Processing does not prioritize orders over those with overnight or expedited shipping methods.
At the time your order was placed, one item was on backorder. Backordered items ship separately once available via standard shipping at no additional charge. We’re unable to ship free or backordered items by express mail. This information is also reflected in your online Order Status.
We previously reached out to the email address used to place the order to gather more details and assist further. If you didn’t receive our message, please check your spam folder or contact our customer service team directly so we can help resolve any remaining concerns.
We truly value your business and hope to have the opportunity to serve you again.
It came early I was kinda amazed on how…
It came early I was kinda amazed on how good shipping and everything was they updated me the whole way usps was a lil wonky but Thier sight was showing the correct shipping USPS decided to act like it was coming 2 days after I ordered on a weekend which was weird but it came before the time It was sopost to be delivered and I'm in love with the quality
17 February 2026
Unprompted review
Reply from Adameve
Hi Abi 1, Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Abi 1—it means the world to us!
Here’s your review: “It came early I was kinda amazed on how good shipping and everything was they updated me the whole way usps was a lil wonky but Thier sight was showing the correct shipping USPS decided to act like it was coming 2 days after I ordered on a weekend which was weird but it came before the time It was sopost to be delivered and I'm in love with the quality.”
Warm regards,
Stephanie Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
I got the product but didn't get the…
I got the product but didn't get the free stuff with it
17 February 2026
Unprompted review
Reply from Adameve
Thank you for your feedback. We’re sorry for any confusion regarding our free gift policy.
Your satisfaction is very important to us, and as a courtesy, we’ve arranged to have the free gifts shipped to you.
For future reference, please note that to qualify for free gifts, the merchandise subtotal must be $17.00 or more after discounts are applied. Shipping and handling, insurance, and expedited shipping charges do not count toward the qualifying total.
We truly appreciate your business and the opportunity to clarify this, and we look forward to serving you again.
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