I placed order and and realized I had wrong shipping address and I immediately reached out to customer service and updated my shipping address. They tell me everything is took care of and then they st... See more
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Both items had damaged packaging when it arrived. The Butt Plug had scuff marks on the gem when I opened it. I was really excited for these to get here, I ordered from Adam and Eve cause I had positiv... See more
I ordered a product that never came. Even after 2 weeks of searching, the product I paid for is not in my possession and when I tried to get a refund, not only was the customer service agent RUDE,... See more
Company replied
If I could put 0 stars I would been waiting on my package says delivered and 4 day later still no package. The tracking never had a place to check address or never updated me on anything so when I we... See more
Company details
Written by the company
Sex Toys, Vibrators, Dildos, Cock Rings and a variety of other adult products at the most well known name in the adult industry; Adam & Eve est. 1971.
Contact info
2.2
Poor
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paid extra for rush order and next day… rl
I Paid extra for rush order and next day delivery and didn't arrive on time order was on 16th rushed was extra and paid for next day delivery also extra and still has not arrived don't order the rush shipping or next day it's a rip off to pay extra but not arrive is crazy.
Reply to your reply
Ok so appreciate respons way after the fact but didn't receive the email you refer to nor the refund for next day or priority shipping but honestly not worried about it I've spent probably 500 plus with you in past 2 months but I'll just buy direct from local shop from now on
15 February 2026
Unprompted review
Reply from Adameve
We apologize for any confusion or concerns regarding your order and appreciate the opportunity to address this.
We reached out to the email address used to place the order to request additional details so we could better assist you. If you did not receive our message, we kindly recommend checking your spam or junk folder.
As a gesture of goodwill, we have refunded your shipping charge due to the delay in receiving your items. According to the tracking information, your order should have arrived by now.
If you have not received it or need any further assistance, please don’t hesitate to contact us directly. We’re here to help and truly value your business.
Paid for speed deliver and you rucked it
13 February 2026
Unprompted review
Reply from Adameve
Thank you for your feedback. We’re sorry to hear that you’re unhappy with the shipping of your order and appreciate the opportunity to clarify.
Your order included Rush Processing, which means it was packed and shipped before other standard orders placed that day. However, Rush Processing does not prioritize orders over those with overnight or expedited shipping methods.
At the time your order was placed, one item was on backorder. Backordered items ship separately once available via standard shipping at no additional charge. We’re unable to ship free or backordered items by express mail. This information is also reflected in your online Order Status.
We previously reached out to the email address used to place the order to gather more details and assist further. If you didn’t receive our message, please check your spam folder or contact our customer service team directly so we can help resolve any remaining concerns.
We truly value your business and hope to have the opportunity to serve you again.
It came early I was kinda amazed on how…
It came early I was kinda amazed on how good shipping and everything was they updated me the whole way usps was a lil wonky but Thier sight was showing the correct shipping USPS decided to act like it was coming 2 days after I ordered on a weekend which was weird but it came before the time It was sopost to be delivered and I'm in love with the quality
17 February 2026
Unprompted review
Reply from Adameve
Hi Abi 1, Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Abi 1—it means the world to us!
Here’s your review: “It came early I was kinda amazed on how good shipping and everything was they updated me the whole way usps was a lil wonky but Thier sight was showing the correct shipping USPS decided to act like it was coming 2 days after I ordered on a weekend which was weird but it came before the time It was sopost to be delivered and I'm in love with the quality.”
Warm regards,
Stephanie Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
I got the product but didn't get the…
I got the product but didn't get the free stuff with it
17 February 2026
Unprompted review
Reply from Adameve
Thank you for your feedback. We’re sorry for any confusion regarding our free gift policy.
Your satisfaction is very important to us, and as a courtesy, we’ve arranged to have the free gifts shipped to you.
For future reference, please note that to qualify for free gifts, the merchandise subtotal must be $17.00 or more after discounts are applied. Shipping and handling, insurance, and expedited shipping charges do not count toward the qualifying total.
We truly appreciate your business and the opportunity to clarify this, and we look forward to serving you again.
Very dissatisfied
I’ve used several roses in the past and this was by far the most disappointed I’ve ever been. I tried all setting and after a while it got hot and felt like it was burning my clit. Yes I used lube. Not a happy consumer
15 February 2026
Unprompted review
Reply from Adameve
We apologize for any misunderstanding regarding our return policy.
We gladly accept returns on any item for any reason within the first 90 days of purchase. However, as stated in our policy, the customer is responsible for the return shipping cost. This disclaimer is clearly noted on our website under the Product Returns page, which states: “Please note that the purchaser is responsible for return postage.”
We understand the customer was not satisfied with their purchase, and we would have been more than happy to issue a refund upon receipt of the returned items. If the item was not working properly we could discuss this as well.
We reached out on 02/16/26 via Trustpilot to offer assistance, but unfortunately, we did not receive a response. We encourage the customer to contact us directly with any additional information so we can further assist. If preferred, they may request a supervisor, and we will be more than happy to help address and resolve any remaining questions or concerns.
We appreciate the opportunity to clarify our policy and assist further.
I ordered my package 5 days before…
I ordered my package 5 days before Valentines and paid a extra $14.99 to receive it fast. I still have not received my package. This is a joke.
15 February 2026
Unprompted review
Reply from Adameve
We attempted to contact the customer to get more details on 02/16/26 through Trust Pilot but unfortunately, they did not respond.
We apologize the customer who misunderstood the return policy. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
I received the order but the mini wand…
I received the order but the mini wand was already broke when i received it somebody took the 10 inch
Update: Manager replaced my entire order i definitely will be shopping with them again
11 February 2026
Unprompted review
Reply from Adameve
We’re very sorry to hear that one of your items arrived damaged and another was missing from your order. That’s certainly not the experience we aim to provide.
As soon as we were informed, we reshipped the replacement items. You will receive (or may have already received) an email with tracking details for the new package.
***Thank you for your updated review. We appreciate your business.
We truly appreciate your patience and the opportunity to make this right. Thank you for your feedback — and we hope to have the chance to serve you again in the future.
The post office said they delivered my…
The post office said they delivered my package and it wasn’t, then they refused to help me, ship me a new item or refund me.
I don’t recommend buying from them their customer service is terrible. I’d give them 0 starts if I could.
12 February 2026
Unprompted review
Reply from Adameve
We sincerely apologize that you did not receive all of the items in your order. This is certainly not the experience we want for our customers.
On 02/17/26, we reached out via email to request additional information needed to locate and replace the missing items. Occasionally, our emails may be directed to a spam or junk folder. Unfortunately, we did not receive a response.
We would truly appreciate the opportunity to resolve this matter. Please reach out to us directly and request a supervisor if you prefer — we are more than happy to assist in locating your package and ensuring any missing items are replaced promptly.
Please know that all customer interactions are recorded for quality assurance purposes. Our supervisors regularly review contacts to provide coaching, additional training, and take corrective action when necessary to maintain our service standards.
We apologize for the inconvenience and any frustration you experienced, and we look forward to making this right.
Placed an order the week of Valentine’s…
Placed an order the week of Valentine’s Day and paid additional shipping cost of $20.99 to make sure the order arrived in time. Didn’t get the full order. Talked to customer service and the best they would offer me is a $5 refund and they would ship the rest of the order out the following week. Terrible customer service.
12 February 2026
Unprompted review
Reply from Adameve
We sincerely apologize that an item was missing from your order. The missing item has now been shipped, and we have refunded a portion of the shipping charges incurred.
Please note that all customer interactions are recorded for quality assurance. Our supervisors regularly review contacts to provide coaching, additional training, and, when necessary, take appropriate action.
We’re truly sorry to hear that you’ve experienced issues with our agents, as this is not the level of service we aim to provide. Your feedback is important and helps us improve.
If there is anything further we can assist you with, please don’t hesitate to reach out.
Delivered fast, but to the wrong address
Delivered fast, but they shipped it to my billing address rather than my shipping address (which I specifically checked 3 times before purchasing). Now I have to wait 3 weeks before I can get my package and potentially explain a particularly awkward purchase to my parents. Awesome.
12 February 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. We reached out to this customer on 02/12/26, for additional information via Trust Pilot to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Lying, Scamming, Horrible Service.
Not only did this company lie about cancelling my order, but their staff is rude, disrespectful, and honestly the whole thing feels like a scam. I placed an order, and went to the chat to cancel it less than 5 minutes later after reading the terrible reviews on the product. My agent confirmed the order was cancelled, and a refund was processed. So I did not think anything of it and assumed the purchase was actually cancelled. I then bought a different product from the same website, which THEY then cancelled for seemingly no reason. At this point, I wanted to go to a different site because this whole experience has been frustrating, but before I do, I open support ONE LAST TIME to confirm 1. my first order had been cancelled, and a refund had been processed and 2. to confirm why the second order was cancelled. they were unable to answer ANY of my questions, but confirmed both orders were cancelled and I would receive a refund. Now, 11 days later, I get a notification that my order is shipped and on the way. I go to the support AGAIN, and now they are telling me that I never tried to cancel my original order. So now, I have to wait for this product that I never wanted to come, and go through the long process of returning it for my refund, all because their support team does not know how to do their jobs. Unfortunate. Also, check the reviews before you buy, all of them are bad.
11 February 2026
Unprompted review
Reply from Adameve
We sincerely apologize that one of your orders was not cancelled as expected. We have sent an email with additional information regarding the order that was not cancelled.
Please note that all customer interactions are recorded for quality assurance. Our supervisors regularly review contacts to provide coaching, training, and, when necessary, take appropriate action.
We’re sorry to hear about your experience with our agents, as this does not reflect the standard of service we strive to deliver. Your feedback is important to us and helps us improve.
If you need any further assistance, please feel free to reach out directly.
So many issues
Took forever, shipped to wrong location, no refund or notification. Basically will never use or recommend this site to anyone.
10 February 2026
Unprompted review
Reply from Adameve
We’re very sorry to hear that your original package did not arrive as expected. That’s certainly not the experience we want for our customers.
As soon as we were made aware of the issue, we reshipped a replacement package and sent a confirmation email with the updated details. We truly appreciate your patience and the opportunity to make this right.
Thank you for your business and for sharing your feedback — it helps us continue to improve. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Never received package
Never received package, even though delivery said they did.
10 February 2026
Unprompted review
Reply from Adameve
We apologize that the package did not arrive. We have shipped out a replacement package to you. You will get email updates on shipping and tracking. We appreciate your business.
Bought a mystery box that was valued at…
Bought a mystery box that was valued at almost $200 and I got maybe $80 in merchandise. Terrible customer service probably the worst I’ve ever experienced, very rude and definitely doesn’t care about customer satisfaction. I’ll never buy from Adam and Eve again
6 February 2026
Unprompted review
Reply from Adameve
We have emailed you regarding your recent purchase and are sending out several replacement items to resolve the issue.
Please note that all customer interactions are recorded for quality assurance purposes. Our supervisors review contacts to provide coaching, training, and, when necessary, appropriate corrective action.
We sincerely apologize for the experience you had and appreciate you bringing this to our attention. Your feedback is valuable to us, and we truly appreciate your business.
Shipping and product are amazing but…
Shipping and product are amazing but the free item It won't work even with batteries inside
9 February 2026
Unprompted review
Reply from Adameve
Thank you for your 4-star review — we truly appreciate your support!
We’re sorry to hear the free gift item is not working as expected. We sent an email on 02/09/26 requesting a little more information so we can arrange a replacement. If you haven’t seen it, please check your spam or junk folder, as our messages can sometimes be filtered there.
We look forward to your reply and the opportunity to make this right.
I was disappointed cause I was supposed…
I was disappointed cause I was supposed to get a free butterfly and some other free gifts and I hot none of those things
9 February 2026
Unprompted review
Reply from Adameve
We’re very sorry that the free gift was missing from your original order. This has now been shipped out separately. You’ll receive a confirmation email with tracking details at the email address used to place the order.
Thank you for bringing this to our attention and for your patience—we truly appreciate it.
Pay to return a defective item
I paid a hefty price for an item that doesn't function as it is supposed to. Sure, I can return it, but only if I pay to ship it back. Why do I have to pay for a defective item when I purchased it on good faith that the listing was accurate? It's kind of like the "shipping insurance" where the company tries to squeeze out more money from the customer instead of operating like a normal business with integrity.
7 February 2026
Unprompted review
Reply from Adameve
We reached out on 02/10/26 to request additional details regarding the issue you experienced.
We’re happy to replace any defective item within 90 days of purchase. We simply need a bit more information about what was not working properly so we can assist further and resolve this for you as quickly as possible.
Please respond to our previous message or contact us directly with those details — we’re here to help!
Dishonesty, fees for services you do not get, faulty site, 2 weeks for what is supposed to be standard shipping
I have used Adam and eve a few times in my life. The first time, I recommended to friends who purchased items immediately from them. My items were sent out immediately and got to me very quickly, and i also got multiple free items. This was the first time i had purchased from a store like this so i was nervous but it ended up being great. The product failed after one use, and it was a very expensive product and they let me throw it away and sent me a brand new one no questions asked which was amazing. That was 5 years ago, and now, I placed an order on the 30th of January, and I go to check my email because it is now 9 days later... which I never have waited this long before. I read their shipping guidelines before my purchase, I was expecting a maximum of 4-5 days of waiting. No. I paid a fee for fast processing, and $9.99 for shipping for it to be heading into 2 week territory waiting for the item. As someone who sells and ships things, this is unreal. Then their website, I was supposed to get discounts, and they offered me free things because I made an account, they offered me free things because I gave them my email and phone number, they state that they offer military and student discounts, which I am both. My initial discount for giving my email and number was a huge discount on what I got, making it less than half the price and I got a free product. Then ads kept popping up and my phone froze and I had to restart my phone to get to their website 4x because it wouldnt allow me to use the discount code it gave me at all. Then the discount code i got for making an official account ended up being pretty much useless and worthless and it deleted the initial discount code and wouldnt let me use it again so I ended up losing out. Then I find out, you do not get free shipping with any orders and you cannot use your student discount or military discount if they apply another discount... so me making an account messed everything up and was a waste of time.
They have competitors that offer the same / similar products for way less, with free shipping, and you get them within a couple days and they offer better coupons and do not charge you fees for fast processing and then process it 3-5 days later. Then, when they actually decided to ship it, for some reason the shipment had sat in WA, where I am at, and is now in another state at a facility center which added more waiting for this disaster. I was absolutely misinformed when I purchased this and it said I would wait a few days...because it will be more like 2 weeks.
I went to reddit and saw how many people hate this company now, and do not use them anymore. I will never use nor recommend this company again.
30 January 2026
Unprompted review
Reply from Adameve
We apologize the customer who misunderstood the return policy. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
Scam
Scam! This company is connected with multiple scam based companies, seconds after your purchase they sell your information to other companies that will email you immediately when you get your receipt with your name and information claiming they are offering you “purchase insurance or rebate” connected to your purchase also requesting a proof a purchase. Because of the timing and the information they already have you assume it’s connected to this company but they are not do not reply! This company takes no accountability for selling your information and you will be charged without giving your card information!
6 February 2026
Unprompted review
Reply from Adameve
We can assure you that we do not share our email addresses with other companies.
Please keep in mind that you can be put on an email list by simply visiting some websites. We do not do this, and certainly do not condone this practice.
Package was not delivered to address
Package was not delivered to address. Will never order again from this website. And would have never ordered anything had I known they would use USPS. This is not the first time USPS fails to deliver. UPS delivered first package on time.
6 February 2026
Unprompted review
Reply from Adameve
We offer many shipping options that suit our customers’ needs. We would be happy to locate and give shipping information for their package. We reached out to this customer on 02/09/26 via Trust Pilot, for additional information to help resolve their problem. They unfortunately did not respond. We hope you will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
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