adidas.ca ordering is not worth the headache. Shipping does not arrive even remotely close to when it says it will. Tracking info is basically non existent once the delivery date passes. Adidas pho... See more
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I bought a packpack from Adidas. The design is very beautiful, with a mixture of dark blue and white. But pattern begame to fall out after 2 months.
Worst online experience! I placed 2 orders on June 14 slides and sneakers; June 15 info sent to T Force delivery company and was supposed to arrive by June 22. Now we’re at July 2, T Force has not rec... See more
I had a very disappointing experience with Adidas. Their shipping was extremely slow and unreliable, which caused a lot of frustration. Customer service was unhelpful and unresponsive; I couldn't get... See more
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Contact info
Highway 27 8100, L4H 3N2, Vaughan, Canada
- www.adidas.ca
1.7
Bad
86 reviews
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I placed an order online
I placed an order online, when I got to the payment to process I received a message saying payment failed entered something wrong so I tried again 2 more times but same thing. I decided to check my account and saw that the payment DID in fact go through ALL 3 TIMES even though the error message said otherwise.
I received 2 email confirmations with different order numbers but I have not received the third confirmation.
Adidas Canada site says we can either phone or chat, well I’ve tried both and couldn’t get a hold of anyone. The chat says their are no reps available and when I phoned in I was on hold for almost 2 hours, why did I wait that long? Well I figured due Covid you all were probably short staffed.
I decided to try adidas.com and I was able to speak with a live person AND chat with a rep but to my disappointment they could not help me because they are Adidas US.
This is my first time purchasing online with Adidas Canada, I was quite excited about this product being on sale but now I am highly disappointed. I just want one product and the other 2 refunded. I do not need 3. I was going to also purchase slides and sneakers but now I absolutely will not!
I checked out reviews and found even before Covid other customers has had issues with your customer service team and some complaints on BBB. If I had know I would never have ordered with you people.
As I mentioned there are currently 3 orders of the same product, received 2 different order numbers. I would like to only receive 1 and the other 2 cancelled! I do not want to have to go though the hassle of returning than waiting who knows how long for a refund!
19 May 2020
Unprompted review
effy customer service
the online chat customer service reps don't seem to care much and are not very helpful when dealing with problems. The shipping is fine.
2 April 2020
Unprompted review
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