Living in the Netherlands, cycling is a way of life. When I purchased two Ado Air 28 e-bikes for my children, I did so with some reservation; the brand wasn't well-known locally, and I worried about t... See more
Company replied
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We can highly recommend ADO E-Bike. The customer service has always been absolutely excellent. Even after more than 2.5 years, they still sent us replacement parts free of charge for repairs. That le... See more
Company replied
I bought an Ado air 30 and already when the package arrived they sent a new bike with a faulty battery, what I mean is that the battery was completely dead! After two weeks of talking with support... See more
FANTASTIC BIKES AND FANTASTIC SERVICE! What a fantastic bike! (Air Carbon). Not only is it so much better than anything else I tried, the support from ADO has been amazing 🤩. Almost instant replies... See more
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Company details
Written by the company
ADO EBIKE advocates the lifestyle of "Eco-friendly + Sports + Family", with "Lightness" as its brand soul and belt transmission + torque sensor + automatic transmission motor technology as its technical features. It offers high cost-effective folding e-bikes, city e-bikes, compact e-bikes, and fashionable ultra-light carbon e-bikes for global families. With the slogan "Cross Your City, ADO EBIKE", ADO EBIKE empowers users to ride through their cities and beyond.
Contact info
Ronsdorfer Str. 55, 40233, Düsseldorf, Germany
- www.adoebike.com
Breach of guidelines
Great service
26 February 2026
Unprompted review
Reply from ADO E-Bike
Thank you so much for your five-star review and for taking the time to share your wonderful experience! We are delighted to know that you were satisfied with our service.
Your feedback means a lot to our team and motivates us to continue providing the best support to all our customers. Please feel free to contact us if you need any assistance in the future.
The Air 20 Pro is a reliable bike
The Air 20 Pro is pretty good for the city. Very good value for the money. I used the bike for nearly 2 years, and have made 4000km on it.
Also unlike many other brand, ADO support team is outstanding. Very reactive and willing to help in case of issue (very few issues).
25 February 2026
Unprompted review
Reply from ADO E-Bike
Thank you so much for taking the time to share this wonderful 5-star review! We're incredibly pleased to know that your Air 20 Pro has been a reliable companion for the past two years, covering an amazing 4,000 kilometers in the city. We're delighted you found it excellent value for money.
We're also proud of our customer service team for being there to help you whenever you need it. Your trust and satisfaction are our driving force, and we're happy to be a part of your riding journey.
Thank you again for choosing ADO, and we look forward to continuing to support you on your future rides!
Great bikes with excellent customer service
We have two ADO Air 20 Pro bike which we are very happy with.
I have had to contact the customer service once and they were super helpful.
Highly recommended
20 February 2026
Unprompted review
Reply from ADO E-Bike
Thank you so much for taking the time to share your five-star review! We are incredibly pleased to know you really enjoyed these two ADO Air 20 Pro e-bikes, and we are also very grateful for your praise of our customer service team.
Your satisfaction is our top priority, and we are honored to have been able to effectively assist you. We hope you continue to enjoy the happy and safe riding experience that ADO e-bikes offer.
Please feel free to contact us if you have any needs in the future.
Very quick response
Very quick response, and very helpful. First class service!
24 February 2026
Unprompted review
Reply from ADO E-Bike
Thank you so much for your five-star review and for acknowledging our prompt response and excellent service!
We are delighted to assist you efficiently—providing top-notch support is our daily goal. It has been an honor to serve you, and we look forward to serving you again in the future.
Enjoy your ride on your ADO electric bicycle!
We can highly recommend ADO E-Bike
We can highly recommend ADO E-Bike. The customer service has always been absolutely excellent. Even after more than 2.5 years, they still sent us replacement parts free of charge for repairs. That level of support is truly impressive and shows how much they care about their customers.
We are completely satisfied and genuinely impressed with the quality of the bike and the outstanding Service.
10 February 2026
Unprompted review
Reply from ADO E-Bike
Thank you so much for your wonderful review and strong recommendation!
We are truly delighted to hear that you are fully satisfied with both the quality of our e-bikes and our customer service.
It means a great deal to us that we could continue supporting you even after more than two and a half years by providing replacement parts.
Your trust and satisfaction are what drive us to keep improving and caring for every customer.
Thank you again for choosing ADO E-Bike. We wish you many more happy and safe rides ahead!
Storage Bags from Ado E Bike
We recently purchased storage bags from ADO E-Bike for our bikes, and we are extremely satisfied with them. The bags are sturdy, well-made, and comfortable to carry. You can immediately tell that attention has been paid to durability and ease of use.
The shipping was also very fast. In addition, they keep you well informed about the status of your order, which gives a reassuring and reliable feeling throughout the entire process.
In our opinion, ADO E-Bike is a great company to buy high-quality bikes and accessories from. We would definitely recommend this company to everyone!
13 February 2026
Unprompted review
Reply from ADO E-Bike
Thank you so much for taking the time to share such a wonderful review!
We are really happy to hear that you are satisfied with our storage bags for ADO E-Bikes, and that you love the quality, durability, and comfort.
We greatly appreciate your recognition of our product workmanship and service, including fast delivery and timely order updates.
Your trust and recommendation mean a lot to our team.
We will continue to provide high-quality products and reliable service for every customer.
Thank you again for your support, and we wish you a pleasant and safe riding experience!
I received replacement parts promptly…
I received replacement parts promptly and free of charge after 2.5 years, along with detailed support by email. Very happy!
13 February 2026
Unprompted review
Reply from ADO E-Bike
Thank you so much for taking the time to share your positive experience with our after-sales service. We are incredibly pleased to learn that you were able to receive replacement parts quickly and free of charge even after two years of use, and that our email support was comprehensive, thoughtful, practical, and effective.
Providing reliable and long-term support to our customers is ADO e-bikes' top priority, and we are delighted to meet your expectations. Your satisfaction and peace of mind are our driving force for continuous service improvement.
Thank you again for your trust and for being an important member of the ADO family. We look forward to continuing to support you on your future riding journeys!
Love my Ado Air20
Love my Ado Air20. Perfect for commuting around London. Folds up into a compact size that I keep inside and is light enough to take upstairs and on the train. Biggest hack for getting around the city.
11 February 2026
Unprompted review
Reply from ADO E-Bike
Thank you so much for taking the time to share your five-star review of the ADO Air 20! We are delighted to know that you love your e-bike so much and that it has become the perfect companion for your daily commute in London.
We are thrilled to learn that its compact, foldable design makes it easy to carry upstairs and on trains – exactly what we designed the Air 20 with in mind, to create a convenient urban mobility solution. We are so glad it has become your "secret weapon" for getting around the city!
Thank you again for your recommendation and for being a valuable member of the ADO community. We hope your Air 20 continues to provide you with a smooth and enjoyable experience on your future journeys.
ADO Air 20 Ultra
I am very satisfied with the ADO Air 20 Ultra overall. First of all, I would like to highly praise the customer support. Their response speed, communication, and willingness to help were excellent. They answered my questions quickly, clearly, and handled any inconsistencies or requests professionally and fairly. From a customer service perspective, this was a very positive experience.
As for the bike itself, it feels powerful, solid, and well built. The motor performance is great, the bike rides smoothly, and everything works as it should. You can really feel the quality of the materials and the overall construction. It gives a strong and reliable impression, and riding it is genuinely enjoyable.
That said, there are a few minor points worth mentioning. Personally, I miss the turn signals, which are mentioned on the product page but are not present on my bike. This was a bit disappointing and confusing, even though it does not affect the core riding experience.
The mobile app was also a bit uncooperative at the beginning, but after the initial setup, everything started working properly. Now the app runs smoothly and offers a lot of useful settings and detailed information about the bike, which I really appreciate.
Overall, I am very happy with the ADO Air 20 Ultra. Despite a few small issues, it is a strong, high-quality e-bike, backed by excellent customer support, which makes a big difference. I can definitely recommend it.
3 February 2026
Unprompted review
Reply from ADO E-Bike
Thank you so much for taking the time to share your five-star review of the ADO Air 20 Ultra. We are incredibly pleased to know you are so satisfied with this e-bike and the support from our customer service team.
Thank you so much for praising the bike's power, build quality, and riding experience. We are delighted to know that our customers appreciate the craftsmanship and reliability we put into every ADO product.
Regarding the turn signal issue mentioned on the product page, we sincerely apologize for any confusion and disappointment it may have caused. This appears to be an error in the product information, and we are working on correcting it immediately. We would love to communicate directly with you to find a solution and resolve this matter properly—please feel free to contact our customer service team.
We are also pleased to know that the mobile application ran smoothly after you completed the initial setup. Your feedback helps us continuously improve our products and enhance the overall user experience.
Thank you again for your recommendation and for being an important member of the ADO community. We look forward to supporting you on all your future riding journeys!
Great support service. Thank you.
I’ve needed to contact support by email a few times now with queries about accessories for the Air 20 Ultra. On each occasion I have been dealt with very quickly by knowledgeable and very courteous support staff. This is a great credit to your company. Thank you and well done. Keep it up!
3 February 2026
Unprompted review
Reply from ADO E-Bike
Thank you so much for taking the time to share your five-star review! We're delighted that our support team was able to answer your questions about Air 20 Ultra accessories promptly and effectively!
Your praise means a lot to our team and is a huge motivation for us to continuously improve our service. We will pass on your praise to the support team members who helped you.
If you encounter any problems using your Air 20 Ultra (or other ADO products) in the future, please feel free to contact us—we're here to help!
Thank you again for your support and encouragement.
Bought my ado f just over 3 years ago…
Bought my ado f just over 3 years ago now . Decent for the money and lasting longer than I expected. Very cool looking bike a definite head turner. Support have also been helpful when needed. I recommend
20 January 2025
Unprompted review
Reply from ADO E-Bike
Thank you so much for your five-star review! We're incredibly pleased to learn that your ADO 20F has been with you for over three years! Its long lifespan and excellent value for money are truly gratifying, and it lets us know you love its stylish design.
We're also glad our support was helpful when you needed it. Your recommendation is the greatest affirmation for us.
We wish you a pleasant riding experience with your ADO 20F! Please feel free to contact us if you need anything in the future.
Great bike and great service
Great bike and great service. Shipped fast. The support is really great. Courteous and very fast response.
15 January 2026
Unprompted review
Reply from ADO E-Bike
Thank you so much for your five-star review—it makes us incredibly happy! We're delighted that you love your bicycle and are satisfied with our shipping speed, after-sales service, and responsiveness.
Please feel free to contact us if you need anything (whether it's maintenance tips or after-sales support).
Excellent customer service
Excellent customer service! I had some questions about pricing when ordering from Portugal, and the support team was incredibly responsive, friendly, and professional throughout the entire exchange.
12 January 2026
Unprompted review
Reply from ADO E-Bike
Thank you so much for your five-star review! We are incredibly pleased to know you were so satisfied with our customer service!
We were delighted to answer your pricing questions and assist you with the exchange process. We are committed to providing timely, friendly, and professional assistance to every customer, wherever they are.
Your praise means a lot to our team and is a driving force for our continuous improvement. Please feel free to contact us if you need anything in the future.
Thank you again for choosing ADO, and have a pleasant journey!
Love my ADO 20 ultra
I tried many bikes and after months of research I decided to buy my ADO 20 ultra after watching tons of video reviews online.
My bike is far better than the dozens of bikes I tried, some were more expensive though.
What I really appreciate are the gears that work even if the battery is not on. This is a super important feature as I live at a hilltop, and all the streets taking me to my place are very steep.
I always disconnect the battery in town as is it super flat and the gear do the job without me changing them. It's pure magic!
I am really satisfied with my choice.
1 December 2025
Unprompted review
Reply from ADO E-Bike
Thank you so much for your wonderful five-star review! We are incredibly pleased to know you love your ADO 20 Ultra! After months of research and testing, especially compared to more expensive models, our ebike still stands out, which is truly honorable.
We are delighted that the drivetrain (which runs smoothly even without a battery) has completely transformed your commute uphill experience—designing practical and reliable features for real-world needs is exactly what we've always strived for. It's fantastic to know that it allows you to conquer mountain peaks (and navigate city streets) with ease!
Your satisfaction is our greatest reward. If you need anything in the future—whether it's advice, parts, or technical support—we're always here to help.
Thank you again for choosing ADO, and happy riding!
Very Practical and Well-Designed Accessories for the ADO Pro 20 foldable e-bike
I purchased the EVA Storage Bag together with the portable front rack for my ADO 20 Pro foldable bike, and I’m extremely satisfied with both.
The EVA storage bag is well-designed, lightweight, and sturdy. It offers enough space for daily essentials while keeping everything protected, and it doesn’t affect the bike’s balance or folding mechanism. The material feels durable and high quality, and the mounting system is simple and secure.
The portable front rack is especially practical. It’s very easy and quick to install, and just as fast to remove when needed. This makes it perfect for flexible use: whether I’m commuting or removing it to carry groceries or other items by hand. Despite being lightweight, it feels solid and stable while riding.
Both accessories are highly functional, easy to mount, and well thought out for a foldable bike. They significantly improve everyday usability without adding unnecessary weight or complexity. I would definitely recommend them to anyone using a foldable ADO bike.
8 January 2026
Unprompted review
Reply from ADO E-Bike
Thank you so much for your five-star review! We're thrilled to know you love the EVA storage bag and portable front rack for your ADO 20 Pro!
We're honored that you noticed these thoughtful details: the durability, capacity, and compatibility of the storage bag with your bike's folding mechanism, and the easy installation/removal and sturdiness of the front rack. Our accessories are designed to make your everyday rides more convenient and avoid unnecessary hassles, so we're delighted to see that they perfectly meet your needs.
Your recommendation means a lot to us, and we look forward to continuing to provide more high-quality equipment for your ADO folding bike. Thank you again for choosing us—happy riding!
The truth is that I am satisfied with…
The truth is that I am satisfied with the bike's power and beauty. ADO E-Bike
31 December 2025
Unprompted review
Reply from ADO E-Bike
Thank you so much for taking the time to share your thoughts! Your satisfaction with the power and look of the ADO e-bike means a lot to our team.
We are committed to creating bicycles that combine performance and style, so hearing that you are happy with our product is incredibly rewarding. We hope your e-bike continues to provide you with a great experience on every ride!
If you need any assistance, have any questions, or simply want to share more about your riding experience, please feel free to contact us. We're always here to help.
Thank you again for choosing ADO – Happy Riding!
Such a good decision!
I got my folding e-bike almost one year ago and I waited to write the review as wanted to be sure everything was working fine.
The bike is really nice and also super importantly the customer support is simply the best, solved instantly any sort of inconvenience or doubt I could have with my bike.
5/5!
29 December 2025
Unprompted review
Reply from ADO E-Bike
We are so happy to hear this! Thank you so much for taking the time to share your positive review, especially a year after your purchase!
We are incredibly pleased to know that you love your folding e-bike and that our support team was able to help you with any questions. We are very grateful to customers like you and hope your e-bike will continue to serve you in the years to come.
Thank you again for your five-star review—we are truly grateful!
FANTASTIC BIKES AND FANTASTIC SERVICE!
FANTASTIC BIKES AND FANTASTIC SERVICE!
What a fantastic bike! (Air Carbon). Not only is it so much better than anything else I tried, the support from ADO has been amazing 🤩. Almost instant replies via email and excellent communications. Cannot recommended the support team more highly. If you’re worried about service backup, don’t, just buy any ADO e-bike and you won’t regret it!
19 December 2025
Unprompted review
Reply from ADO E-Bike
We are delighted to hear how much you love your ADO e-bike, and we are grateful that our support team was able to assist you with prompt email responses and excellent communication.
It means a lot to us that you trust and recommend our bikes and services, and we are truly happy for you, as you don't need to worry about any after-sales issues. We hope your e-bike continues to provide you with a wonderful riding experience!
Thank you again for your valuable feedback—we are very grateful!
A very fragile bike
A very fragile bike. Unreliable. Every day - new problem. Less than 1 year old, have had to change one wheel, cables, pedal and more. Never changed these parts on my 3 year old bike. Lock for battery broken after days. Pulling battery out requires strength. Handlebar needs adjustment every time it’s folded. Noise from the chain. But when it works, it’s really good.
19 December 2025
Unprompted review
Reply from ADO E-Bike
We are truly sorry to hear about the multiple issues you’ve faced with your ADO e-bike. This level of performance falls far short of our standards, and we take full responsibility for the inconvenience this has caused you.
Your feedback is incredibly valuable to us as we work to improve our products and service. Please reach out to our dedicated support team with your order number and bike frame number at [support email/phone], and we will prioritize your case immediately to find a satisfactory resolution.
We are committed to making this right and appreciate your patience as we address this matter.
I had a problem with my display screen…
I had a problem with my display screen when it broke after I fell off my bike. The support staff were very friendly and helpful. After some technical details with their email address, when the emails were bouncing back, I managed to get through and the team sorted the problem and promised to send through a new display screen free of charge.
19 December 2025
Unprompted review
Reply from ADO E-Bike
We are deeply sorry to hear that your screen malfunctioned after your fall, but we are glad we could help you resolve the issue—thank you so much for your praise of our support team!
We will send you a new display screen as soon as possible, and we hope it will allow your e-bike to return to normal operation quickly. Please feel free to contact us if you have any further needs.
Thank you again for your patience and valuable feedback!
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