ADO E-Bike  

I purchased my ADO bike 1yr ago for commuting on high-speed trains, and city.
I like to push on the bike a lot : like the feeling of riding a light-weight and perfectly balanced bike.

I recently ordered an Air 20 bike and, although there were some delays with one of the containers, the customer service team kept me informed at all times and handled everything very professionally. They offered clear solutions, quick responses, and helped me switch to the grey model without any hassle.

They also arranged additional accessories as compensation, which I really appreciate. Overall, the communication has been excellent and very reassuring.

Looking forward to receiving the bike — thanks for the support and for making the process smooth despite the unexpected delay!

I purchased an ADO A16 E-Bike back in 2022 and have been very happy with it. The bike currently has around 3,000 km on the clock, and so far, I have only had to perform basic mechanical maintenance common to any regular bicycle. Crucially, the battery performance still seems identical to the initial state.

This year, in 2025, I encountered a single technical issue with the bike (the only fault I've had so far).

Although the original warranty period had expired, I decided to reach out to their Customer Support team, and I am extremely satisfied with the result.

The support staff was incredibly attentive, proactive, and persistent in helping me resolve the issue. Even when I was slow to respond, they consistently followed up and suggested effective troubleshooting steps.

They guided me through the diagnosis and solution process step-by-step. Thanks to their excellent guidance, I was able to fix the technical problem on my own without needing to purchase any new equipment or hire a professional technician.

As a customer, I am truly overjoyed with the level of service provided—especially since my product was out of warranty. It shows that ADO E-Bike stands behind its products and truly values its customers long after the sale is complete.

Highly recommended for both their quality, durable products and their exceptional, customer-focused support team!

I had a few questions about their products and received a very fast and helpful reply. Their communication helped me to decide purchasing their ADO Air 28 line bicycle.

I can’t comment on the product itself yet as it’s currently being shipped, but based on the reviews I’ve seen online, I’m confident it will be solid. And if any issues come up in the future, I believe their customer service will handle them properly.

The Products (The Bad & Dangerous): The bike itself has spongy brakes, no brake light, and a terrible battery range. But the accessories are the real problem. They are overpriced, badly designed, and dangerous. The official Luca rucksack they sent has brackets that scratched the £1500 bike frame. Worse, the straps hang in a way that can easily be caught in the belt drive while riding. This is a major safety hazard.

The Company (The Unethical): This is not a normal e-bike company. ADO attempts to control the entire narrative around their products. They provide strict scripts to creators telling them what to say and how to stage their videos. This is why most of their reviews look the same and why you can't trust them.

When my husband (a reviewer) didn't follow the script, they subjected our family to a sustained campaign of harassment, including 3 direct legal threats and 8 other strongly-worded demands.

This was all based on a "contract" that ADO never even signed themselves. It was a non-existent document they used as a weapon to bully us.

They did this knowing our daughter is currently in the hospital with a severe, life-threatening illness. They just did not care.

When we rejected a gaslighting "apology" from a new rep (Valery/Lydia) and escalated the entire dispute to their Senior Management and German HQ, we were ignored for five days.

The only reply we have received was an automated customer support ticket from 'Corolla' today.

This company is disorganized, unethical, and uses bullying and "scripted" reviews to hide their dangerous products.

A full, detailed review—including the scripts, the non-existent contract, the legal threats, and the dangerous products—will be shared on YouTube in the near future to warn others.

Avoid this company at all costs

I am extremely satisfied with my ADO Air 20 Pro bike, as well as with the support if there is a technical problem. They respond very quickly and promptly, and there have been no problems with the delivery of goods to Europe and Slovakia so far. I recommend the ADO Air 20 Pro bike for use in the city, the only thing I would like to add is a gas control button.

Great product i use for commuting every day. Customer service after service is also great and responsive.

The ADO E-bike carbon air is a great bike to ride! Looks cool=cool. So you would think : why only 2 stars? De Software (app and bike computer) is not just disappointing, it is a disaster and spoiling the whole experience of the ride: it’s a nightmare to setup, the navigation is in Chinese, the “contact us” page is a BS page about how good they are but no contact info, the chat function is only replying standard text no matter what you type, the bike computer takes a few seconds to start up and in my case switches off after a few seconds, so I have no electric bike experience! You are asked to link to your bike and after you do, you still are asked to select your bike on your main screen! Most disappointed is if you do not get heard as you can not get in any way any support….

Very professional service in the support department

I got Ado air20s, it's great when it works but if things break then there can be an issue with getting the replacement parts and service. Ado have only two authorised repair centres in the UK, one is East London and another one in West London, both are open only Monday to Friday between 10 am and 5/6pm. Getting crucial parts is a challenge, their support team will say they have it in stock and then the next day they'll say they don't have it in stock anymore and they are awaiting new stock. I had a battery issue, support team agreed to send a replacement battery and discharge cable, on the 14th of October they said they have both in stock EU warehouse, they sent discharge cable, but not the battery, and when I asked when I'll receive my battery I was told they don't have it in stock atm, today is 28th of October and battery got delivered, I installed new battery and replaced discharge cable, every works now. The only thing is that the original battery has Samsung cells and replacement one has cheaper DMEGC cells. And the lack of authorised repair centres makes it very frustrating for less techie people to service the bike. Bike itself is great but after sales service need to be improved.

Very cooperative Support. Love the product Air 20 Pro (its our second ADO bike)

I have a new ADO air 20 pro with squeaking rear brake issue , support was very prompt and professional to fix issues.
ADO support advice to take bike to professional workshop for repair brake squeaking and submit invoice for rebursement.
ADO air 20 pro is great city bicycle

Almost two years have passed since my first purchase of an ADO ebike (the 20+). Fast delivery times, excellent ease of assembly, fast and efficient customer support. The bike is comfortable and silent. Changing gears with precision, in short: nothing to complain about, a recommended purchase.

I ordered to Air pros with different colour without knowing that one of them was out of stock. Ado immediately acknowledge this and provided relevant options:
- Get an Air Carbon with the colour that I wanted by paying a difference.
- Get it in a different colour
- Wait for stock.
I did not want to wait and ended up paying the extra for the Air Carbon. Sadly when it arrived it was not what I wanted (it was missing a couple of things like the two gears and turn signals) so I asked to return it and wait for the Air Pro to be in stock.
I was able to return the Air Carbon and get the difference refunded very quickly. Also enough timed passed so the original bike that I wanted was in stock and sent to me.
The ADO representative was extremely helpful from beginning to end.

I am very satisfied with the after-sales service of ADO Bikes. Whenever I make a request, I receive a quick response and a solution to the problems!
João Cunha from Portugal

The support team was very helpful. They were very quick with replying to my questions and gave very thoughtful and complete answers. I am very happy and satisfied with their work to help me out.

The throttle of my bike was stolen. I contact Ado-E-Bike.
They helped me very well and were very patient. Between al contact i also had my vacation en after weeks takings contact with them, they helped me again very wel.
Greets service and helpful

Greets ZM

I’ve been riding the ADO Air 20 for a while now, and I can honestly say it has exceeded all my expectations. The bike itself is a perfect balance of design, comfort, and performance – lightweight, reliable, and a joy to ride.

But what truly sets ADO apart is their support team. Every single concern or request I had was handled promptly, with great attention to detail and genuine hospitality. It’s rare these days to experience such a high level of customer care, and it shows how much they stand behind their product.

I can only highly recommend both the ADO Air 20 and the company itself to anyone looking for not just a fantastic e-bike, but also a brand that truly cares about its customers. This is exactly what quality means – both in the product and in the support behind it.

I am pleased with the bike that I bought from this company and their after sales service is very good.
Emails are responded to quickly and they are always very polite and helpful.