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Adorama Reviews 

3,785
•
TrustScore 4.5 out of 5

4.6

Photography shop
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Review summary

Created with AI, based on recent reviews

Considering 1,357 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the vast selection of high quality camera equipment and photography products available on the platform. People are especially happy with the competitive pricing, useful bundled accessories, and secure packaging on their recent orders. Buyers also appreciate the quick shipping services that consistently deliver items right to their doors on time. Some reviewers were not happy with severe delivery delays, tracking errors, and orders that apparently never arrived. Others reported receiving damaged merchandise or incomplete bundles, noting that customer support was extremely difficult to deal with during returns.

What people talk about most

Product

Customers had positive experiences with product, noting that items generally arrive in good condition and as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive safely, on... See more

Price

Clients share positive opinions on price, consistently highlighting competitive rates and unbeatable deals... See more

Service

People report positive experiences with service, highlighting competitive prices, quick delivery, and... See more

Order

Users describe positive interactions with order, highlighting trouble free ordering and easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adorama is one of the best places on the web to purchase camera and optical equipment. They are reliable, trustworthy, and prompt. They offer U.S. Market equipment with full warranty, and they don't e... See more

Rated 5 out of 5 stars

The shipment was quick and I had been waiting for this lens to come back into stock. Great packaging and well protected, which is paramount for the amount of money spent to me. Original packaging for... See more

Rated 5 out of 5 stars

Great product at a good price delivered fast. The Sigma 16mm lens for Canon RF is an extraordinary piece of glass. You know you're getting the genuine product designed for the correct brand when you o... See more

Rated 5 out of 5 stars

I had been eyeing a Nikon lens for some time. I am an Adorama regular customer but surveyed the market. Hand down, Adorama had the best deal with its provided extras. Ordered on a Monday and was d... See more

Company details

  1. Photography shop
  2. Electronics store

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,785)

1,373 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

​I’ve had a fantastic experience buying…

​I’ve had a fantastic experience buying from Adorama. The website was easy to navigate, the prices were great, and the delivery was fast and smooth. The item arrived in perfect condition. I will definitely be ordering again!

24 August 2026
Rated 1 out of 5 stars

Poor follow-up on returns and refunds

Poor follow-up on returns and refunds

You have issued the same reply for the past week.
Now unacceptable

I will now take the following legal action:

1) complaint to NYS attorney General consumer fraud in Binghamton NY
2) complaint to NYS department of financial services for non refund of my credit card
3) contacting synchrony bank notifying them of your negligence and proof of documentation
4) leaving negative reviews all over the web.

I am done. And so is any future business with you after 20 years.

15 August 2026
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Reply from Adorama

We’re sorry to hear that the follow-up regarding your return and refund did not meet expectations. Returns and refunds can involve several processing steps, but customers should still receive clear and timely communication throughout the process.

We’d be happy to review the details of your order and confirm the current status. Please reach out to me directly at nancym@adorama.com with your order information so I can look into this further.

Nancy Miller
Customer Service Ambassador

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