Adrian Flux Reviews 

Customer service dealt expertly with queries and provided cover at a great price for a classic American car. Will certainly use again.

The main thing for me was that I got to speak to a human and not a robot or AI. The people I spoke to were extremely friendly, helpful and knowledgeable. Extremely pleased and glad I took out my van insurance with them.

I have always insured my classic Land Rover with Adrian Flux, so you were the first choice when I purchased another classic car. A UK call centre helps.
I was a little taken aback when it came to providing the team member with my online quote. I had only acted on the advice in relation to phoning in before accepting my quote, because I wanted to take up the policy on an agreed value basis. To my surprise, the amount due had increased and I was informed that I could only add the agreed value to the policy after I had taken out the insurance and paid a further £18, yet I thought something might be sent to me to start the process, but I have heard nothing. Would I insure through Adrian Flux again? I would have to think twice. If I hadn't have needed to take the insurance out to pick the car up, I would have probably continued to shop around.

I would fully recommend this company. I was organising car insurance on behalf of someone else. Lucy was assigned to organise my car insurance Lucy was very knowledgeable and helpful.

When my car insurance comes up for renewal I will return to Adrian Flux.

Staff really pleasant and helpful service excellent and great on price have all vehicles insured with you

I've never had a problem with Adrian Flux insurance. I have my aged Landrover Defender insured with them and it renews every year automatically without drama. The customer service has always been exactly what one hopes it to be. Today I called to change the address on the policy following a house move. I have three other vehicles insured with other insurers: AXA remained the same, Direct Line gave me small refund, and Aviva remained the same too. There was no change to the premium with Adrian Flux either, but I was presented with a £35 'policy change fee' at the end of the conversation which was as surprising as it was unwelcome. I've just sold my home and moved into a rented house while I look for a permanent home so will be moving again by Christmas. That second change fee will amount to a £70 surcharge on moving home.

Bearing in mind not even the large corporate insurers were not taking this opportunity to charge their customers, I have to say I found this disappointing.

That's it... otherwise absolutely fine. I've never had a claim so I can't comment on that side of the business.

I was in conversation with Emma, about my direct debit being set up on the wrong day, which i previously asked for it to be changed to the 1st week of the month. I was about to pay over the phone to access a change of date as instructed however she appeared to hang up. The call was still going when she went silent, then call dropped. No call back received.

Excellent customer service and very helpful people to deal with.

Easy service, pleasant and knowledgeable customer service.

So impressed with Adrian Flux service having broken down for the first time in 48 years. Very easy telephone conversation. An almost immediate text giving me an eta and name of the recovery firm. Luckily fixed on site.

Spoke with very helpful agent.
But still waiting for confirmation on my
no claims bonus proof even having emailed my last three insurance companies certificates.
And confirmation that my no claims will be put on national database this time.

Can’t fault the service , everything smooth from taking out a policy to ending a policy, very helpful

Really great service when you got through to someone - helpful knowledgeable team with well priced products - but quite a considerable phone wait - I know it was after 4pm but only had confirmation my property had exchanged then.

The ease of communication and the speed in which you reacted to my request for insurance, particularly as several companies would not insure someone of my age.

i had swift,honest answers to my somewhat complicated requirements,i was glad to say goodbye to my old insurer once a new company,at a good price was found,it has taken the weight off my shoulders dealing with what i thought would be a minefield

very helpful on the phone and sorted out my insurance with a competitive price

I found transferring my van insurance onto a beach hut was very simple

The staff made my insurance transaction so easy, all done within 10 minutes from first saying hello to payment and good bye. Fantastic service and very good price! Highly recommended A+