Advanced MP3 Players Reviews 

Product developed a fault so I submitted a support ticket.

Received a reply they can arrange a return to take a look at it but suggested it was not a manufacturing defect anyway (USB C socket has receeded into the case), I then requested they indeed arranged a return so they can see for themselves the fault and service accordingly. Very easy to dismiss something without seeing it.

Then radio silence for many months.

Raised support tickets, sent multiple emails, not a courteous single reply.

Obviously no problem selling new products going by the reviews but buyer beware if anything goes wrong with your purchase.

What makes it worse is my nippa purchased it with their own money they earned and saved through their paper round. This thing is their life, they love their music.

Will never purchase from again, now got to to through small claims court it seems.

Very Disappointed.

Excellent company, transaction was quick and easy as it should be.

Items were delivered quickly as well, pleasure to deal with and buy from. Would do in the future for sure.

This is the kind of online shopping experience you hope to get from most online retailers but sadly don't. Superb service, fast order processing and dispatch, earphones arrived quickly and currently enjoying them! No issues whatsoever. Thank you chaps.

Last April I reviewed my purchase two weeks before of a pair of Dunu DK-4001 IEM from Advanced MP3 Players. I gave them full marks for that transaction. Unfortunately, within a couple of months the earphones developed a fault and in June 2020 I had to contact the shop to discuss further steps. A sales representative named Chris kindly offered to either replace the set or have it repaired. I chose replacement and within about a month I had a brand new pair shipped to my address. The IEMs are now working fine (I've tested them repeatedly both indoors and outdoors).

Communication with Advanced MP3 Players over the return and replacement of the faulty set was smooth. They explained clearly what steps were expected from me, how the process would run and roughly when I was expected to have the replacement (which had to take a bit of time, as they had ben out of stock on this particular item, due to the Covid-19 situation). I had a couple of emails from Chris updating me on the progress of my return ticket. The new set was dispatched to me via courier.

I've read a few negative reviews in here about how Advanced MP3 Players have handled other cases of customer contact and returns. I am happy to say, I have absolutely no complain for myself about my case (the faulty set was hardly their fault). Once again they get full marks from me for communication, helpfulness and clarity.

Very quick, efficient and friendly service even through lock down.

Competitive price and reliable delivery
I have just bought a fiio flagship dap with an important discount, cheaper than aliexpres, but only one week and withe european warranty

I order from them few times, have good value and good service.

Bought a Cowon Plenue D recently and a minor problem with it was sorted quickly and efficiently by the staff and I was delighted with my purchase. Big thanks especially to Linda from Support!

Definitely would purchase again from Advanced MP3 Players 🙂

Speedy service! Ordered my DX160 Sunday evening and it arrived at my address in France on Thursday. A follow up order was placed for a ibasso 4.4 to 2.5 adapter which also arrived in four working days. Excellent! Both items (one was an “open box”) in perfect condition. I’m very happy with my purchases.

Fantastic shipping speed!! Ordered Wednesday, arrived first thing Thursday!! Awesomeness!! Phil :)

Usb Sony mp3 player is fantastic u charge it on ur computer or charger .u can down load music and transfer music into ur mp3 .it saves us money trust me .usb Sony mp3 player is so easy to use .no wire. Is amazing. I recommend to purchase a usb mp3 player is so much better

They promise 2-4 days delivery. Took 3 days to send an email reporting that the item was moved from the shelf to the desk and then another email to report that it moved to another desk. It took all together 6 days to arrive.
From other reviews I've learnt that they take time to check if you're not a risky business. I've learnt a lesson, If people speak in a nice accent it doesn't mean they are nice at everything.

Advanced MP3 replied that I've received normal service, if it's so then all customers get their goods in 5 days instead of 2-4. I often get inferior treatment because of my name.
It took Royal Mail less than 48 hours to deliver the parcel from Scotland to the Midlands via London, it took you 4 days to take it 2 miles to the post office.
I've never spoken to their salesperson, I meant that the Scottish accent is pretty.
The reviews mentioned that the controls has problems. I found that the control is very unstable and very stupid. The sound is hi definition but flat and boring. My desktop has hi definition and the same music sounds lively. I don't know yet what the reason is.

I have just purchased an amplifier module for my Fiio Q5s from this website. Great customer service, delivery time shorter than expected. I would definitely recommend this company.

Great company. Personal email communication, excellent service and price. I purchased a Fiio BTR3 and won't hesitate using when my IEMs die or I fancy a nice upgrade to something like the Fiio FA7.

Great choice of the best devices on the market. I purchased many items, all great! I just had a little problem with a device but the support is great and they helped me very fast.
Thank you Linda for great support! I very recommend this website.

Bought some new earphones, great sound. As in the past, superb service from Amp3. Best wishes to Linda.

Top class products coupled with first class customer service. You can rarely say that these days.A pleasure to recommend this company! Thanks Linda for all your help.

I have made several purchases with advanced mp3 players now and I have nothing but praise for them. Even when there has been a bump in the process of delivering my item, the team there went so far beyond the call of duty to sort things out. Chris in the sales team and everybody i have ever dealt with at advancedmp3players have been friendly, helpful and full of knowledge about their products and processes. Their product range is outstanding for anybody who is serious about the way they listen to their music. i cannot say enough good things about this company.

Unbelievably bad experience- I buy things online on a regular basis. This is the first time that I have been declared to be a security risk without any explanation given.

Poorest customer service I have ever come across- that includes countries other than the UK too. Do yourselves a favour and stay away from these crooks.

EDIT:
About AMP's response below:
I got my billing details/CVV code wrong? On three different cards? You must be joking.

A professional reply? Don't make me laugh...
"Unfortunately I cannot provide any further information on the decision taken"

EDIT 2:
They have now deleted my AMP account too.

I contacted AdvancedMP3 Players yesterday via their website contact form but when I tried 6 times to ring the company at 1.15pm today 21 June 2019, I was unable to speak to someone. The phone system asked me to press a number, which I then immediately did, but silence followed and I never got to speak to anyone.
I have bought products from the company in the past (and have successfully spoken to people there) but after 6 attempts my enthusiasm disappeared and only frustration was left.
I wanted to clarify when the Astell & Kern SP2000 DAP was going to be available as I am interested in upgrading from my existing Questyle QP2R.
Sorry guys but being completely unavailable is lousy service.

UPDATE FOLLOWING YOUR RESPONSE:

As you are now aware I was using my home BT landline but yes, I did use 141 (as I routinely do without any problem elsewhere). I have no problem at all with AdvancedMP3Players taking steps to reduce spam or nuisance calls but it must be essential that you state in bold, under the telephone numbers on your website, that 141/withheld numbers will prevent genuine customers like me from being able to speak to anyone.