Advanced MP3 Players Reviews 

Ordered a FiiO FA7 on a Saturday.
On the Monday it shows as Picking via Fulfilment Warehouse (Amazon). After 2 days I call to enquire and I am told that they will dispatch on the following day.
Dispatch did not happen on the following day and still waiting...
I know they have up to 30 days to deliver what I ordered as per the CCR but this needs to be made clear at the time of ordering.
If it was going to take a week to have it dispatched and another for delivery, I wouldn't have bought anything from them. It is annoying as I tend to try to order from small businesses and not amazon but you need to be honest with your customers.
Amazon next time....

Outstanding customer service. I had a pair of IT01s (that I absolutely loved) that got faulty twice within a short period of time and AMP replaced them immediately and refunded all return costs. Highly recommended!

Bought a sound magic e10 in earphones that I had to replace twice within six months. It became faulty a third time which Advanced Np3 refused to replace.

Appalling and waste of my money.

Beware

Great shop with a wide selection and good prices. I had a particular question about placing an order from outside the UK, sales supervisor Chris was very quick to respond and helpful. Highly recommended!

Good selection of mp3 players (used to be better) and accessories.
Usually 5% or 10% code pops up when first enter web page.

I bought a pair of Westone W30s from the guys at Advanced MP3 players. They were super helpful, answering all my questions before I bought. I had an issue with the first pair of headphones, which they promptly replaced, with really quick delivery both times, good packaging and great comms. Definitely recommend.
Thanks.

Great personal service. Kept me updated on my pre order of a Questyle QP2R from initial ordering to dispatch. It was sent by Fedex on Tue afternoon 22nd Aug and I was expecting it on Fri. It arrived 7am Wed 23rd, post free, beat that! Everyone there I have spoken to has been very friendly and helpful and that means a lot to me. I would shop there in the future as a first choice and recommend them to anyone. Thanks.
P.S. The Questyle is awsome.

Fast delivery. Lovely earphones.

Thank you for the help on the phone regarding working out the best player for my requirements. Very happy with the one I went for, music never sounded so good!

Service second to none. They could not have been more helpful when I mistakenly thought my MP3 palyer had a fault. I returned i to them and they checked it thoroughly. Turned out to be me at fault and not the machine but they were brilliant

Great service, which I've used twice now. Fast delivery and company dealt directly with supplier when equipment faltered to get me new set straight away.

Ordered a Sonos Play 5, great price and prompt delivery, will use again!

Very friendly and helpfull people. Thanks

I can whole heartily recomend this company as I ordered Friday with a delivery of Tues. Wed. of the next week when I phoned to try to upgrade the delivery to Sat. or Mon. I was told as it was at a warehouse and not in their local stores he couldn't promise anything but non the less try for me. But regardless of that it meet up with a 128 GB Micro SD for it at my local DPD delivery center and was delivered along with that and I had paid a Saturday delivery premium for that! So in a way of thanking them I ordered a Base for it, and that also arrived the next day by Special Delivery. I did pay for that but all the same need I say more?
Steve G. North London

Always excellent service. A company staffed by people who understand the principle of 'right first time'.

I ordered a player in the morning and had an email saying it had shipped the same afternoon. would buy from here again

Expertise with niche products is unmatched - the best place to find the latest Hi Res Audio players, so the first stop for me. Great advice when selecting a player to use, plus backup when I had initial questions on receipt. Would support again.

Having bought a pair of headphones that became distorted and faulty after a couple of uses, I returned them and they were 'replaced' efficiently. Second pair arrived and soon broke with same fault (leading me to assume it was the same pair that had been patched up to survive warranty period), contacted to advise and was told that my warranty period had now expired and nothing more they can do. When buying a pair of headphones you expect to hear music through them, the same way that when buying a fridge you expect it to keep food cold, if you can't meet the customers basic expectations then don't sell the product. Would not buy from here again.

After having ordered (and payed via Paypal!) a couple of DAPs that was available as B-Grade items, I discovered the order was marked "SECGuard deferred" (that means that for some reason they're holding back it asking for more information). If the controls fail then, after 5 days, they will cancel the order. Pity they did not even bother to notify me of the deferred order...
To solve the situation, as per their instruction, I had to send screenshot of my paypal account page where are shown both my addresses (billing and work, where I asked to deliver the DAPs). I did this the same morning. I did not get any answer for 2 days, even after writing three emails.
The third day I decided to cancel my order as, it is clear, they don't like doing business. I wrote a message to them complaining for they behaviour, asking for an order cancellation. They answered in 14 minutes!
This is what Colin wrote (and is the funniest policy I've ever read):"Our sales team were still reviewing the information as we do state at the checkout stage we can only dispatch to the billing address or a registered work address and the shipping address was different to the billing address given when the order was placed."
So, in two days they could not compare the work address in the order with the one in the snapshot I sent them and their policy is ridiculous: if you allow shipping to the billing OR the work address, than FOR SURE the shipping address CAN be different from the billing address and therefore the second part of the policy is simply absurd.
This is what I wrote to Colin, complaining for the unprofessional conduct and the craziness (and illogical) shipping policy. Do you guess they responded?... Yeah, they did not even bother to do it...
On a side note, one of the b-Grade DAP never reappeared in the store. You can draw your own conclusion...

An unhappy customer,
Diego Bertazzi

PS: I've have an history of hundreds of successful online transactions with tens of merchants, never ever had a problem like this.

I sent a Cowon M2 Mp3 player for repair as it had a cracked screen, which due to its unusual size is not widely available for standard fittings.

The cost of the repair was £55, which I found to be a little on the expensive side, though I'm not sure how much the screen cost from the manufacturer.

Advanced MP3 were very helpful throughout the process, ordering in the specific part needed for repair, keeping me updated with the status of delivery, and after receiving my player very promptly repaired it and sent it out for delivery back to me.

Unfortunately FedEx did not deliver my item when promised, but when I notified AdvancedMP3 of this, they recalled the product and sent it out via abother courier which was dispatched very quickly.

Friendly, professional and hassle-free service - I would recommend this company for MP3 repairs.