I am extremely thankful while dealing with Shanelle with my problem with o2,she helped through a difficult situation with extreme sympathy and efficiency. She made a worrying situation for myself les... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience with Liam, who was patient with my stress levels and impaired hearing. He was super helpful in organising a complicated swop over/swop back and a reduced premium. This morni... See more
Company replied
I wasn't sure how my call would go when I rang, but Chanel was excellent. She immediately put me at ease, clearly explained what could be done, and then proceeded to deliver. She managed my expectatio... See more
Company replied
I had an interaction with Bailey today and I just wanted to say how exceptional he was. I’d been having an issue with my phone for over a week and, within a 10-minute phone call, Bailey managed to re... See more
Company replied
Company details
- #18 of 97 best companies in Telecommunications service provider
- #3 of 22 best companies in Cloud Computing Service
- #10 of 23 best companies in IT support and services
- #9 of 64 best companies in Internet Service Provider
- #7 of 35 best companies in Mobile network operator
- #6 of 48 best companies in Phone and internet services
Written by the company
Aerial Direct is an award-winning, UK-based, managed communications expert. Partnering with over 85,000 businesses enabling them to have the conversations that count. This means our customers can get on with doing business whilst our proactive experts look after the infrastructure they rely on.
Aerial Direct
Written by the company
- An award-winning business...
- Aerial Direct has provided UK businesses with award-winning communications solutions and services for over 35 years. From an era when business relied on fax and face-to-face to an era when our customers now count on smartphones and VoIP, we’ve been there, we’ve helped them grow and we’ll continue to do that into the future, by enabling you to have the conversations that matter.
- We put you and your people first...
- Everything we do revolves around you. We realise that to be the best possible partner for our customers, we must place your needs at the heart of everything. Our aim is to understand your business’ needs as well as you do so that our curated solutions meet those needs perfectly.
- A trusted partner for businesses...
- We are trusted by over 85,000 UK businesses to keep them connected to their customers, suppliers and partners. That’s a lot of trust. We make this possible by working with you and with industry leaders to achieve continuous improvement and impeccable connectivity.
- We are enablers of business change...
- We believe that Aerial Direct is more than just a telecommunications service provider, we see ourselves as growth enablers for your business. And every other business we partner with. Our best-in-class service epitomises the customer experience we have built and maintained over the past 35 years.
Contact info
1 Barnes Wallis Road, PO15 5UA, Portsmouth, United Kingdom
- 01329 558 558
- hello@aerial-direct.co.uk
- www.aerial-direct.co.uk
4.8
Excellent
20k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kind Caring staff very helpful after…
Kind Caring staff very helpful after someone trying to scam me, saying they were my phone company trying to renew my contract.
Thank you for the support
27 July 2026
Reply from Aerial Direct
Thank you for leaving us a review. We are delighted to hear that you had a great experience with our service. If you ever need us please don't hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Thank you for leaving us a review. If you have any further questions or require our service again, please do not hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Thank you for leaving us a review, Lisa. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Professional
Professional, friendly and knew their products.
Fingers crossed new sim will work now
27 July 2026
Reply from Aerial Direct
Thank you for leaving us a review, Susan. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Spoke to Chanel in customer services
Spoke to Chanel in customer services. She was very helpful and friendly.
27 July 2026
Reply from Aerial Direct
Hi David, thank you so much for your excellent feedback. We are glad to hear that you received all the help you needed. if you ever need us again in the future, please don't hesitate to call us on 01329 558 558.
Aerial Direct
I had a problem with an ongoing charge…
I had a problem with an ongoing charge which Aerial dealt with a positive outcome.
27 July 2026
Reply from Aerial Direct
Hi Barrie, we are glad to hear that everything has been sorted. Thank you for very much for your review and if you have any further questions or require our service again, please do not hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Thank you for leaving us a review. If you have any further questions or require our service again, please do not hesitate to call us on 01329 558 558.
Aerial Direct
Very friendly and helpful
Very friendly and helpful. Bailey solved my problem in seconds.
24 July 2026
Reply from Aerial Direct
Thank you for leaving us a review. If you have any further questions or require our service again, please do not hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Thank you for leaving us a review. If you have any further questions or require our service again, please do not hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Thank you for leaving us a review. We are delighted to hear that you had a great experience with our service. If you ever need us please don't hesitate to call us on 01329 558 558.
Aerial Direct
I spoke to Shanelle
I spoke to Shanelle, who was very helpful and sorted everything out for me. Great customer service!
23 July 2026
Reply from Aerial Direct
Thank you for leaving us a review, Matthew. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Thank you for leaving us a review. We are delighted to hear that you had a great experience with our service. If you ever need us please don't hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Thank you for leaving us a review. We are delighted to hear that you had a great experience with our service. If you ever need us please don't hesitate to call us on 01329 558 558.
Aerial Direct
interface with staff excellent
23 July 2026
Reply from Aerial Direct
Thank you for leaving us a review. If you have any further questions or require our service again, please do not hesitate to call us on 01329 558 558.
Aerial Direct
Great communication..
Great communication... Understanding my personal situation, completely satisfied thank you Lauren
24 July 2026
Reply from Aerial Direct
Hi Dean, thank you for your excellent feedback. Your lovely comments will be passed onto Lauren who will be pleased to hear that she was able to help you. It is always great to hear that our agents are providing a quality service.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Amanda dealt with issues about…
Amanda dealt with issues about overcharging promptly and very efficiently. Superb friendly and informative customer service.
24 July 2026
Reply from Aerial Direct
Thank you for leaving us a review. If you have any further questions or require our service again, please do not hesitate to call us on 01329 558 558.
Aerial Direct
My questions were answered and solved…
My questions were answered and solved positively and politely.
24 July 2026
Reply from Aerial Direct
Thank you for leaving us a review. If you have any further questions or require our service again, please do not hesitate to call us on 01329 558 558.
Aerial Direct
From initial contact until getting…
From initial contact until getting aphne call back as promised and solved my issue thank you
22 July 2026
Reply from Aerial Direct
Thank you for leaving us a review. We are delighted to hear that you had a great experience with our service. If you ever need us please don't hesitate to call us on 01329 558 558.
Aerial Direct
good service very plesant lady to deal…
good service very plesant lady to deal with .
all in all very professinal service from you
23 July 2026
Reply from Aerial Direct
Thank you for leaving us a review. We are delighted to hear that you had a great experience with our service. If you ever need us please don't hesitate to call us on 01329 558 558.
Aerial Direct
Bailey was great
Bailey was great. He followed up twice and we pencilled a future plan too.
23 July 2026
Reply from Aerial Direct
Thank you for leaving us a review. If you have any further questions or require our service again, please do not hesitate to call us on 01329 558 558.
Aerial Direct
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.