I am extremely thankful while dealing with Shanelle with my problem with o2,she helped through a difficult situation with extreme sympathy and efficiency. She made a worrying situation for myself les... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience with Liam, who was patient with my stress levels and impaired hearing. He was super helpful in organising a complicated swop over/swop back and a reduced premium. This morni... See more
Company replied
Had a brilliant experience with Aerial direct, customer service were excellent to talk to sort me right out couldn’t ask for a better service, don’t know if I can name drop but you know who you are..... See more
Company replied
I wasn't sure how my call would go when I rang, but Chanel was excellent. She immediately put me at ease, clearly explained what could be done, and then proceeded to deliver. She managed my expectatio... See more
Company replied
Company details
- #18 of 95 best companies in Telecommunications service provider
- #3 of 21 best companies in Cloud Computing Service
- #10 of 22 best companies in IT support and services
- #9 of 63 best companies in Internet Service Provider
- #7 of 35 best companies in Mobile network operator
- #6 of 48 best companies in Phone and internet services
Written by the company
Aerial Direct is an award-winning, UK-based, managed communications expert. Partnering with over 85,000 businesses enabling them to have the conversations that count. This means our customers can get on with doing business whilst our proactive experts look after the infrastructure they rely on.
Aerial Direct
Written by the company
- An award-winning business...
- Aerial Direct has provided UK businesses with award-winning communications solutions and services for over 35 years. From an era when business relied on fax and face-to-face to an era when our customers now count on smartphones and VoIP, we’ve been there, we’ve helped them grow and we’ll continue to do that into the future, by enabling you to have the conversations that matter.
- We put you and your people first...
- Everything we do revolves around you. We realise that to be the best possible partner for our customers, we must place your needs at the heart of everything. Our aim is to understand your business’ needs as well as you do so that our curated solutions meet those needs perfectly.
- A trusted partner for businesses...
- We are trusted by over 85,000 UK businesses to keep them connected to their customers, suppliers and partners. That’s a lot of trust. We make this possible by working with you and with industry leaders to achieve continuous improvement and impeccable connectivity.
- We are enablers of business change...
- We believe that Aerial Direct is more than just a telecommunications service provider, we see ourselves as growth enablers for your business. And every other business we partner with. Our best-in-class service epitomises the customer experience we have built and maintained over the past 35 years.
Contact info
1 Barnes Wallis Road, PO15 5UA, Portsmouth, United Kingdom
- 01329 558 558
- hello@aerial-direct.co.uk
- www.aerial-direct.co.uk
4.8
Excellent
20k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bailey on the ball
I spoke to Bailey about a few issues with my account and he sorted them out extremely quickly and put my mind at ease. The easiest interaction I have had with a company/employee over the phone.
27 August 2026
Reply from Aerial Direct
Hi Marian, thank you for your excellent feedback. Your lovely comments will be passed onto Bailey who will be pleased to hear that he was able to help you. It is always great to hear that our agents are providing a quality service.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Great customer service and with just a…
Great customer service and with just a call got a much better deal than I thought.
27 August 2026
Reply from Aerial Direct
Hi Paul, we are delighted to hear that you had a great experience with our service. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
I am moving abroad and wanted to get…
I am moving abroad and wanted to get information about the options how to use my service there. My questions were answered and paperless bills changed to an online account. Very helpful, thank you.
27 August 2026
Reply from Aerial Direct
Hi Karina, thank you for your excellent feedback. We are glad to hear that you received all the help you needed. If you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
I spoke with Clair who was really…
I spoke with Clair who was really helpful and understanding and manage to sort out the issue, quickly and without any drama.
27 August 2026
Unprompted review
Reply from Aerial Direct
Hi Carol, thank you for your excellent feedback. We are glad to hear that you received all the help you needed. If you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
Good service
Amanda was very helpful in sorting out the problem with my husbands mobile.
27 August 2026
Reply from Aerial Direct
Hi Anon, we are glad to hear that everything has been sorted. Thank you for your review and if you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Claire in customer services was helpful…
Claire in customer services was helpful and efficient. She was knowledgeable and sorted my query in no time. 5* service.
27 August 2026
Unprompted review
Reply from Aerial Direct
Hi Frances, thank you for your feedback. Your lovely comments will be passed onto Claire who will be pleased to hear that she was able to help you. It is always great to hear that our agents are going the extra mile to help our customers.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Always answer the phone clearly and…
Always answer the phone clearly and quickly. Issues always dealt with efficiently.
27 August 2026
Reply from Aerial Direct
Hi Tim, we are delighted to hear that you had a great experience with our service. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
A+++++++++++++++
20 plus years and they are always supporting supporting my business with 5 phones and no job is to big or small super service and super customer care and always helps in finding solutions to problems if it was not for them I would have found another network but Thanks to AD I’m loyal
27 August 2026
Unprompted review
Reply from Aerial Direct
Hi Jones, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Thank you for leaving us a review. We are delighted to hear that you had a great experience with our service. If you ever need us please don't hesitate to call us on 01329 558 558.
Aerial Direct
i was asking to increase my gbs the…
i was asking to increase my gbs the lady julia was extremely helpful and got me what suited my needs and informed me of how not to incur these extra charges in the future basic i know! but am grateful
27 August 2026
Reply from Aerial Direct
Hi Maria, thank you for your excellent feedback. Your lovely comments will be passed onto Julie who will be pleased to hear that she was able to help you. It is always great to hear that our agents are providing a quality service.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Really friendly and very helpful with…
Really friendly and very helpful with my enquiry
27 August 2026
Unprompted review
Reply from Aerial Direct
Hi Gill, thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Really clear options menu
Really clear options menu, quick to answer and really helpful agent at the other end! Well done
26 August 2026
Reply from Aerial Direct
Hi, thank you for your excellent feedback. We are glad to hear that you received all the help you needed. If you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
Had a brilliant experience with Aerial…
Had a brilliant experience with Aerial direct, customer service were excellent to talk to sort me right out couldn’t ask for a better service, don’t know if I can name drop but you know who you are.. god bless ya
26 August 2026
Reply from Aerial Direct
Hi Darren, we are delighted to hear that you had a great experience with our service. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Efficient, easy to understand, patient
Patient, explained well. Nothing seemed a problem and very efficient with pro messing our request
26 August 2026
Reply from Aerial Direct
Hi Alison, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
I spoke to Lauren today and she was…
I spoke to Lauren today and she was very good helping me with my query and advising me to deal with it.
26 August 2026
Unprompted review
Reply from Aerial Direct
Hi Denise, thank you for your excellent feedback. We are glad to hear that you received all the help you needed. If you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
Very happy with service
Very happy with service, thank you - helpful, professional and friendly. Query answered
26 August 2026
Unprompted review
Reply from Aerial Direct
Hi Natalie, we are delighted to hear that you had a great experience with our service. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Problem solved with in couple of…
Problem solved with in couple of seconds.
Great service , nobody can beat this.
Best Regards
26 August 2026
Unprompted review
Reply from Aerial Direct
Hi Sandeep, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Hi Tim, thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Hi Patrick, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Friendly staff and quick service
Getting through to someone very quickly who understood and solved the problem straight away. The lady was pleasant and very helpful.
25 August 2026
Reply from Aerial Direct
Thank you for leaving us a review. We are delighted to hear that you had a great experience with our service. If you ever need us please don't hesitate to call us on 01329 558 558.
Aerial Direct
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