Aerosoft GmbH Reviews 421

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their realism and attention to detail, especially for flight simulator add-ons. Many consumers also commend the fast and reliable delivery service, noting that items arrive well-packaged and on time. The ordering process is frequently described as easy and straightforward, with a smooth overall experience from purchase to receipt. However, some customers also noted issues with product compatibility or functionality, particularly with certain software or hardware setups. A few people experienced delays in order confirmation or encountered problems with shipping costs and tariffs. There were also occasional reports of products not working as expected or issues with customer service regarding payment declines or obtaining invoices.

What people talk about most

Product

Users describe positive interactions with products, often highlighting their good quality, realistic details,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the extremely fast shipping and... See more

Quality

Customers consistently note positive experiences with quality, praising products as well-made, high-quality,... See more

Service

People report positive experiences with service. Customers consistently praise the fast, reliable, and... See more

Order

Customers generally had positive experiences with their orders. Many reviewers praised the quick shipping,... See more

Based on these reviews

Rated 4 out of 5 stars

Purchased the new Micrososft Flightsimulator 2024 for XBox or PC. Almost 5 stars but. Internal ordering went well but, order confirmation was delayed due to internal issues at Aerosoft. An email to... See more

Rated 4 out of 5 stars

I made a recent purchase with Aerosoft, but had to make an enquiry about payment. My emai was responded to quickly. After trying out my purchase, I had to return it as unsuitable for my usage. Again... See more

Rated 5 out of 5 stars

Company had no issues at all. One of the only "in stock" providers I could find nationally, and asking a fair price. Shipping was pretty pricey, and then of course tariffs were even more than shipping... See more

Rated 5 out of 5 stars

Delivery was amazing. Quality of the ifr1 is really good, unfortunately i use the FBW A32nx and the functionality isn’t as good. I should have researched it better before I bought the Ifr1.. If you a... See more


Company details

  1. Software company

Written by the company

Die Aerosoft GmbH steht seit mehr als 25 Jahren für hochwertige Simulationsprodukte. Mit über 30 Mitarbeitern und weltweit mehr als 50 freien Entwicklern zählt das Unternehmen heute weltweit zu den führenden Software-Herstellern.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

421 reviews

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1-star

Replied to 43% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Goods returned Refund not processed

I have returned the item as stopped working. The refund was promised after i return the item. Item was posted at my cost to Germany and now i have no item and no refund.

Post office in Germany tried to deliver my parcel but it says the place is closed.

Delivery Attempted - No Answer
33142 Buren-, Germany

30 April 2025
Aerosoft GmbH logo

Reply from Aerosoft GmbH

Hello, in rare cases, courier services may attempt a delivery after our office has already closed for that day. In such cases, they should normally attempt another delivery. If that fails, the item will be returned to you. For further assistance, please contact us with the courier service you used & parcel tracking number. We can also generate a separate return label for you.

Rated 1 out of 5 stars

This is worst PC porter to Xbox

This is worst PC porter to Xbox developer. Almost all their games are broken, bugged and underdeveloped. They lack commitment to fix and patch as they keep releasing more games leaving previous releases abandoned. This is a truly awful practice and zero trust created. The lastest release City Bus Manager on Xbox crashes constantly. They need to stop releasing poor quality performance. Otherwise why even buy a game from them? We the consumer deserve better.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Find, learn, buy, recieve.

Product was easy to order online with the website and payment straight forward. Shipping and tracking options were great and the product was delivered on time. Super bit of kit! Super service and would highly recommend.

7 May 2025
Rated 5 out of 5 stars

Well made part

Well made part. A bit hard to install in that the Octavo IFR has to be disassembled first, but the instructions are clear.

Shipping to the US more or less doubled the cost.

6 May 2025

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