AFC Holidays Reviews 3,097

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, often highlighting specific individuals for their excellent support and knowledge in organizing memorable holidays. People frequently commend the well-planned itineraries, comfortable accommodations, and seamless execution of trips, making their travel experiences enjoyable and stress-free. The customer service is also highly regarded, with many appreciating the prompt responses and clear communication from the team. However, some customers reported issues with tour guides lacking knowledge or English proficiency, and occasional problems with Wi-Fi availability. A few individuals also mentioned that some itineraries felt too packed, leaving little time for relaxation, and there were isolated complaints about the quality of local transportation and restaurant choices on certain tours.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Holidays

People report positive experiences with holidays, often praising the well-planned itineraries, comfortable... See more

Service

Consumers find service to be positive, highlighting the excellent coordination, constant support, and... See more

Location

Reviewers mention positive feedback about location. Customers frequently praise the well-planned itineraries,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and patience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Kenya, our 5th trip with AFC Holidays booked always through Arnold Soans , who has always helped, recommended us throughout. Always available on call to answer any queries . Hassle free, w... See more

Company replied

Rated 5 out of 5 stars

Everything was greatly managed. It's always a great experience with Ms. Aswathi as she has always been very professional & courteous & puts extra effort to make all our travels memorable & Bali... See more

Company replied

Rated 5 out of 5 stars

We visited Hanoi in Vietnam on 5th June 2025. It was our 3rd trip with AFC Holidays. Mr. Arnold Soans , as usual helped us to select perfect holiday destination. He was always available over phone and... See more

Company replied

Rated 5 out of 5 stars

travelled to Bali with AFC holidays . Arnold was our tour coordinator. We really appreciate his efforts to organize our tour with all the queries answered.It was seamless relaxing and well planned. We... See more

Company replied


Company details

  1. Tour operator
  2. Airline ticket agency
  3. Cultural tours provider
  4. Sightseeing Tour Agency
  5. Travel deals
  6. Visa Agent

Written by the company

AFC Holidays gives you what you need to ensure a memorable holiday! We are all about fabulous deals, tailor made holidays and escorted tours so you don’t have to worry about anything when you are travelling. Not only do We ♥ Taking You Places, we also make sure you get the most of the place you go!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Amazing service by AFC holidays and the…

Amazing service by AFC holidays and the team starting from Ms.Allhiana

28 March 2025
Unprompted review
AFC Holidays logo

Reply from AFC Holidays

Dear Traveller,

Thank you for your review. We’re delighted to hear that you experienced amazing service with AFC Holidays. Our team works hard to ensure every journey is smooth and enjoyable, and your feedback lets us know we’re on the right track.

We appreciate you taking the time to share your thoughts and look forward to serving you again on your next adventure.

Warm regards,
Team AFC Holidays

Rated 5 out of 5 stars

Incredible Europe trip

recently returned from an incredible 8-day trip to Europe, and it was truly a dream come true. Every moment was filled with beautiful sights, rich culture, delicious food, and unforgettable memories.
The support by AFC team specially by our customer consultant Mr.Bibin and our trip co-ordinator Mr. Nadeem needs a special mention.
The itinerary was well-organized, allowing just the right balance of sightseeing and free time. The local guides were knowledgeable and friendly, and the accommodations were comfortable and centrally located. I especially enjoyed trying different local cuisines and experiencing the diverse cultures of each country.

Despite the fast pace, everything went smoothly. The transportation between cities was efficient, and we got to see so much in such a short time. If I could change anything, I’d probably stay a bit longer in each city—but that just gives me a reason to go back!

24 March 2025
Unprompted review
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Reply from AFC Holidays

Dear Traveller,

Thank you for your detailed review. We’re glad you enjoyed your 8-day European trip and found the itinerary well organized. It’s wonderful to hear that our consultant Bibin, and our Tour manager Nadeem, contributed to your smooth experience.

We appreciate your feedback on every aspect of your journey, from the local guides to the comfortable accommodations, and we’re happy our efforts helped create unforgettable memories for you. We look forward to planning your next adventure.

Warm regards,
Team AFC Holidays

Rated 3 out of 5 stars

We were quite disappointed with several…

We were quite disappointed with several aspects of the trip planning and execution. Firstly, Kutaisi offered very little in terms of attractions, and the travel time between Kutaisi and Tbilisi—both upon arrival and departure—was unnecessarily long and exhausting. This resulted in a total waste of two valuable days, seemingly only to accommodate cheaper flight options, which significantly compromised the quality of the experience.

The journey to Gudauri was also lengthy, yet we only spent around 45 minutes at the destination, which made the trip feel rushed and poorly planned. Furthermore, the much-anticipated off-road trip to the church was cancelled, citing weather conditions, without any alternate arrangements or compensation.

Apart from the Tbilisi town tour on Day 2, every other day involved heavy travel, returning to the hotel as late as 9 PM, leaving no opportunity for leisure or to explore local nightlife. There were no arrangements or suggestions provided for experiencing Tbilisi’s evening activities.

Additionally, there was no guidance or information given about the places we visited, and not a single recommendation for dining options was offered throughout the trip. Families were not provided interconnected rooms despite prior expectations, which caused inconvenience. Hotel check-ins were also poorly managed, with long queues due to multiple group arrivals and only a single lift available at the hotel—particularly unpleasant after long and exhausting travel, especially when arriving late at midnight.

The breakfast menu was repetitive, with no variation across days, which added to the monotony. Overall, the lack of thoughtful planning and poor coordination significantly affected the enjoyment and comfort of our trip.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Supercalifragilisticexpialidocious!

Supercalifragilisticexpialidocious! That's the only word to describe my incredible experience in Kenya, expertly curated by AFC. A huge thank you to Bibin for convincing me that Kenya was the perfect destination for a solo traveler and for patiently addressing all my pre-travel queries.

Mr. Alex also deserves special mention for his meticulous briefings and timely check-ins before my trip.

From day one to day five, every aspect of the tour exceeded my expectations. The carefully selected accommodations were truly exceptional, offering sumptuous cuisine with a wide range of options. Our knowledgeable and skilled driver-guide, Mr. Raphael, brought the entire experience together, ensuring that every moment was unforgettable.

Thank you, AFC, for crafting an unforgettable Kenyan adventure!

28 March 2025
Unprompted review
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Reply from AFC Holidays

Dear Ligi,

Thank you so much for your amazing feedback! We’re absolutely thrilled to hear that your Kenyan adventure was everything you hoped for and more!

We’ll definitely pass along your kind words to both Bibin and Mr. Alex. And we’re so glad to hear that Mr. Raphael made your experience even more unforgettable!

Thank you for choosing AFC Holidays, and we can’t wait to help you plan your next incredible adventure!

Best regards,
AFC Holidays

Rated 5 out of 5 stars

Rahul Jadhav is an excellent tour…

Rahul Jadhav is an excellent tour guide. Very knowledgeable and helpful.

3 April 2025
Unprompted review
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Reply from AFC Holidays

Dear Ranjeet,

Thank you so much for your kind words! We’re thrilled to hear that our tour guide left such a positive impression on you. Rest assured, we will pass along your feedback to him.

We look forward to the opportunity of welcoming you on another journey with us soon!

Best regards,
AFC Holidays

Rated 5 out of 5 stars

Our Consultant Bibin was very helpful…

Our Consultant Bibin was very helpful and prompt in communication. He has done all the process on time. The whole AFC TEAM WERE GOOD. The whole trip was good and the facilities provided was good as well. The tour guide in Vietnam, Chu Dzung was excellent and we enjoyed the trip. Thank you AFC Team and we are looking forward to the next trip

1 April 2025
Unprompted review
AFC Holidays logo

Reply from AFC Holidays

Dear Thomas,

Thank you so much for your wonderful feedback! It’s fantastic to know you had a great experience with AFC Holidays. We’ll be sure to pass on your appreciation to both Bibin and Chu Dzung for making your trip memorable.

We look forward to assisting you again in the future!

Best regards,
AFC Holidays

Rated 2 out of 5 stars

Group or Crowd

We took the swiss German Paris tour from 25MAR to 01 APR2025. The itinerary is well planned and perfectly executed by our tour Manager Nadeem, who took very good care of us. Special shout to him and wish him all the best for future.
However I was disappointed with the size of the group. While booking we were told the group size would be 25-30 but the group turned out to be 53, which is more like a crowd; and we got to know this only upon turning up there. Imagine fitting all these people in a bus and accommodating their bags which are all fully packed due to the warm clothes everyone has to carry. It was logistically challenging for all the luggage to fit in comfortably in the bus and for families to find seats. Not to mention the avoidable stress of assembling such a huge group at various locations which leads to waste of valuable time.

The experience could have been even better for both the tour manager and the tourists if AFC stuck to the group size they promised or at least if AFC was honest about the group size.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Job by Bibin

The support provided by Bibin from day one was great. He has done all arrangements and has taken care of all the needs.We have been well prepared for our stay and was always connected during the stay checking with us if everything is ok.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service by Bibin at AFC Holidays

Bibin at AFC Holidays was extremely helpful and was very supportive to the needs of our plans for the tour.
He kept following up and checking on whether we needed to add more sightseeing and all and to craft the tour to our expectations.
I recommend having him as your consultant for your tours.

3 February 2025
Unprompted review
Rated 4 out of 5 stars

Great for customized private tour

Great service and support provided by Bibin of AFC holidays for our recent trip to Egypt. He provided an itinerary considering our preferences and was always available to answer our queries or address our concerns. We had a hassle free, enjoyable trip as a result.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Great and Efficient Service

We were assisted by Iyah Santiago with our Schengen visa appointment. She was easy to communicate and ready to answer any queries from the start of the enquiry until the paper works are completed. She was our angel, all Schengen visa approved in just less than 2 weeks considering restrictions on nationality. Thank you, Iyah!

20 December 2024
Unprompted review
Rated 4 out of 5 stars

Great Holiday

We chose AFC Holidays for our third trip, the Eastern Europe and Italy tour, and everything from the accommodation to sightseeing, the local tour guides, the restaurants whether local or Indian and the coach was very good. A special mention goes to our tour manager, Mr. Ranjeet Singh, who was not only professional but also incredibly courteous and helpful throughout the journey. Ms. Heena who assisted us during our tour booking, visa application process and coordination was courteous and accommodating. Wishing AFC team all the best.

29 November 2024
Unprompted review
Rated 4 out of 5 stars

Very good service except airport…

Very good service except airport transfer from Yerevan to hotel.then travels arranged new vehicle with clean and spacious..Guide both of them Mr Andy &Mr Gorge very kind.10 out of 10

Consultant Ms Althea service was good .very professional…my upcoming tours only by Ms Althea..I can give 10 out of 10 rate..

22 December 2024
Unprompted review
Rated 5 out of 5 stars

Incredible Experience with AFC…

Unforgettable Journey with AFC Holidays!

We recently had the opportunity to visit Shahdag and Baku, organized by AFC Holidays and it was truly an amazing experience! From start to finish, everything was seamless and well-organized, thanks to the exceptional support and guidance from Ms. Althea Tigas.

Baku was combination of modern architecture and rich historical charm, while Shahdag was a winter paradise, offering amazing views and exciting activities. Every details was flawlessly arranged, allowing me to fully enjoy these amazing destinations.

Ms. Althea was incredibly helpful, offering valuable advice that made the planning process smooth and effortless. Her professionalism and enthusiasm greatly contributed to the overall enjoyment of our trip.

A big thank you to AFC Holidays for making this journey so memorable! I highly recommend their services to anyone seeking a hassle-free, well-organized vacation.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Azerbaijan trip

Azerbaijan trip was very good and Ms. Althea Tigas coordinated and explained all details accurately.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Private tour to Morocco

We had a trip to Morocco. It was a private tour arranged by consultation Mr Bibin. The complete plan was well made and it was executed as promised. The experience was very professional. All the stay and tours were well explained and was followed through as well. We were vegetarian and that was taken care by guide and driver. Hotels were wonderful and timing was such we did not feel rushed. (Only hotel that was not great was at Casablanca, Kenzi Basma, avoidable). Pre travel briefing and handing over of voucher etc were done without any follow up or hassles
This is my repeat tour with AFC.
All in all a great experience

21 December 2024
Unprompted review
Rated 1 out of 5 stars

the worst agency ever (they do not…

the worst agency ever (they do not provide the service, and they did not refund the compensation they have informed, and they overcharge too much for all the services. we raised against them legal case for that

27 December 2024
Unprompted review

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