AFC Home Warranty Reviews 

522
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 297 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff for taking the necessary time to answer questions and thoroughly explain the various available plans. People find these initial interactions very pleasant, noting that customer service representatives are exceptionally professional, kind, and easy to talk to. However, some customers also noted frustrations regarding appliance replacements and coverage limitations, explaining that certain parts or older items are not fully covered. Consumers additionally mentioned experiencing notable delays with repair services, along with encountering unhelpful or rude phone staff when seeking assistance with their accounts.

What people talk about most

Staff

Customers report widespread satisfaction with the knowledgeable and professional staff. Reviewers frequently... See more

Customer service

Customers consistently note positive experiences with customer service, praising professional and responsive... See more

Service

Reviewers highlight ambiguous aspects of service, showing a stark contrast in consumer opinions. While some... See more

Warranty

Consumers find warranty experiences to be divided, with many praising the helpful customer service and clear... See more

Product

Users describe ambiguous interactions with product, reflecting a split in how they perceive the service.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just starting with them, I am waiting for my paper work showing my policy to come in the mail showing what is covered and what is not.

Company replied

Rated 4 out of 5 stars

Have only been a client for a few weeks. Got the policy through a home a home purchase. Didn't get coverage for over a week while they waited for the check to arrive and be processed from the title co... See more

Rated 5 out of 5 stars

Since we are new to AFC the only person we have been in contact with is our salesman, Jesse. I must say he was really the reason we decided to go with AFC. He kept in touch and always asked us if we... See more

Rated 5 out of 5 stars

I recognized the time was right for us to get a home warranty plan, but I'd heard too many bad stories about the quality of service associated with such plans. It was Jacci and Mike Milo, good friends... See more


Company details

  1. Home Insurance Agency

Written by the company

For almost two decades, America’s First Choice Home Warranty has protected homeowners against unexpected and costly repair bills when systems and appliances in their homes break. Bringing savings and peace of mind to homeowners is our number one goal, and our home warranty plans deliver. When systems or appliances fail in your home, simply call or request service online and AFC takes care of the rest. We’ll schedule the repair professional (you may also use a professional of your choice) and cover the cost of repair or replacement.* After that, we’ll guarantee the repair for the life of your plan. AFC covers all of your home’s essential systems and appliances, from HVAC, electrical, and plumbing systems to kitchen and laundry appliances to home electronics and more. We even cover outdoor sewer and water supply lines. And with so many items that could need repair, you can use your warranty plan as often as needed to keep your home running smoothly. With thousands of pre-vetted technicians in our nationwide network, AFC brings quality, efficiency, and savings to the table when you need us. That lets stop worrying about household repairs so you can focus on, well, living your life. *Limitations and exclusions apply.

Our Unbeatable Workmanship Guarantee

We guarantee repairs for the life of your plan

AFC is in the business of making lasting repairs that keep your home running smoothly for the long haul. So when we fix something in your home, we guarantee the repair for the life of your plan with us. If, at any time during your coverage term, AFC’s repair fails, we’ll send a technician out to fix the failure at no cost to you. Depending on the plan length you choose, that’s up to three years. No other company in the industry guarantees repairs for that long.

Contact info

4.0

Great

TrustScore 4 out of 5

522 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.0

All reviews

(522)

270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast

Fast, knowledgeable and didn’t try to sell me something I didn’t want or need. Prompt receipt of information and clear instructions and contract.

9 June 2026
Rated 5 out of 5 stars

Account rep/agent was helpful

The account rep/agent was helpful and knowledgeable. He accommodated my schedule with a timely call-back and responded to questions with direct answers. Our exchange of information was more a conversation than a Q&A making a large quantity of information easier to understand.

29 May 2026
Rated 5 out of 5 stars

New policy holder

Richard Clemons was great to deal with. Was not pushy, answered all my questions till I couldn’t think of any more! I never had a home warranty before. My sister thinks they are great. I compared several options and I just thought Richard was honest . Said nice things about the company. I’m in the new house now. Glad I have the policy if I need it. Thank you.

5 June 2026
Rated 5 out of 5 stars

Randy did a great job

Randy did a great job. Really good about corresponding with me. All questions were promptly answered. I liked the Diamond plan. It seems to cover more items than most of the competitions. I feel I've made the right choice.

2 June 2026
Rated 1 out of 5 stars

I like to leave a zero.after calling…

I like to leave a zero.after calling about a claim they told me I had pay out of pocket they only covered so much so why am i paying for a home warranty then .they dont cover a dam stove really idk .rip off artist becareful.

2 June 2026
Unprompted review
Rated 3 out of 5 stars

I am a new member

I am a new member and have not needed your services yet, but from talking to the agent I am very hopeful that you are better that the last warranty company I was with.

29 May 2026

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