AFC Home Warranty Reviews 

Michael was very helpful in explaining coverages and cost.

The sales counselor was thorough and respectful. And it was a human!!!!

THE MANNER IN WHICH DAVE THE MANAGER RESPONDED FOR PATRICK IN HIS ABSENCE

Please read the service requests I submitted from September 2025 until January 2 when I canceled.
A "senior customer service" person named Mary Boy sent an email which I responded to. I never received a response from her. I raised several issues with her that were evidently ignored. I joined AHS in 2018 with no problems. Now I am done.
Again please research my file. It boils down to: 5 visits over 3 months and an ice dispenser cannot be fixed? Sounds like poor management or FRAUD!

Thank you

THE REPRESENTATIVE WAS VERY HELPFUL AND RESPECTFUL AND VERY WILLING TO ANSWER ALL MY QUESTIONS SO I COULD MAKE AN INFORMED DECISION

I recently encountered issues with my refrigerator and was relying on a home warranty plan from AFC Home Warranty for repairs. In hindsight, I regret not saving the money I spent on the warranty for actual repairs. They informed me that I would have to pay for the repair costs upfront and that I would only receive a significantly smaller credit toward my future monthly payments.

Additionally, the company they sent to perform the repair is equally disappointing. I paid them 50% to order the necessary parts, but it has been over a week, and they still haven't completed the job.

The honesty of the salesman and what the policy offers for the price

All customers, kindly request to be away from this AFC home warranty service, you are going to suffer when there is an issue with your appliances.

Currently I am facing an issue my dishwasher from last one month where they are not helping to resolve and also technician come and go without giving any updates and tells us that there is a part required and reschedule. After two visits again told that new part required which is of $350 and you pay your full subscription so that they will take care of the service is ridiculous. There is no proper direction for the customer what to do next after waiting a month to resolve the issue.

Please be away from this home warranty service and believe your nearest technician do the job and we are paying the money unnecessarily for this middle man.

Thank you all.

Have had almost no experience with AFC other than a phone call. Send me this survey after I have a claim.

Brayden was very pleasant, not a pushy salesman and made the customer service experience a great one.

They answered all of my questions, addressed all of my conerns and showed me the math that proved they were the best value compared to other comapnies.

I would absolutely NOT purchase a home warranty from AFC if you want an actual replacement. I got the systems plans and my furnace went out. Due to age they gave me $100. So I paid for a 3 year policy to cover mt HVAC to get a max reimbursement of $100.... It's so crazy. Doesnt even cover labor because they are just doing a payout of the unit. So to get out of covering labor thwy "pay me out." It's a total and complete scam. I wish I would have went with old republic.

Working with this company is a joke. Don't expect to speak to someone in their office unless you're trying to buy a plan. Otherwise, you're calling and getting an answering service. This is suspect because the "answering service" has access to client files.

Payments take forever. I just got paid today from a claim in the summer. There's another claim in the system that we're being told that the company is "still within payment window" of something like 90 days.

That's bizarre and bull****.

There's a lots of other options out there - check them out before getting involved w/ them.

Breaden. Excellent help.

Quick and easy. No hoops to jump thru

They do not replace an appliance if it breaks, but prorate it based on age, so I was only offered $100 toward a replacement. So, I opted to have the dryer fixed - they found a technician, I paid up front, and I submitted my reimbursement request before the end of the month. Even after telling them I’d be canceling my contract, they said nothing and told me how to submit my reimbursement request. Then, when I received nothing, I contacted them to find out where my check was and was told that, since I canceled my contract with them, I would not be reimbursed. So they kept my money. I guess they need it.

Since we are new to AFC the only person we have been in contact with is our salesman, Jesse. I must say he was really the reason we decided to go with AFC. He kept in touch and always asked us if we had any questions and was always quick to respond to them. We’re seniors and felt that a warranty like this would save us a lot of headaches, not to mention money trying to find reasonable certified technicians in hours rather than days or weeks AND their work is guaranteed! Signing up was easy too.