AFerry.com Reviews 

64,608
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,275 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the simple website design, clean layouts, and highly competitive ticket prices that make organizing upcoming holiday trips entirely straightforward and pleasant. Travelers consistently find the online booking process exceptionally smooth, noting that it is very easy to compare different travel options and manage reservations without encountering any unexpected complications. However, some customers also noted unexpected extra costs or additional service fees when modifying their existing ticket bookings or schedules. A few people also experienced communication difficulties with support agents and faced significant frustrations when trying to resolve specific reservation issues after purchasing.

What people talk about most

Booking process

Clients share positive opinions on booking_process, highlighting that reservations are simple, fast, and... See more

User experience

Customers had positive experiences with user_experience, highlighting that booking is easy, clear, and done... See more

Price

Reviewers highlight positive aspects of price, noting that tickets are competitively priced and often cheaper... See more

Service

Reviewers mention positive feedback about service, highlighting the fast, easy, and straightforward booking... See more

Website

People report positive experiences with the website, highlighting that it is clear, easy to navigate, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I will tell you more once I have done the journey - never heard of you before, and did not realise I was booking through you - I thought I was going through Brittany Ferries.. It was early in the morn... See more

Rated 4 out of 5 stars

It always works for the booking itself, but adding extras (like the pet lounge on a Calais - Dover ferry was impossible)

Rated 4 out of 5 stars

Easy to book but not so easy to see the hidden charges - in particular the charge for changing the ferry times - which is something I wanted to know...

Rated 5 out of 5 stars

excellent design of webpage that allows you to change one detail of your search, and not have to input everything again. Simple and clear display. No photos and ads to distract you while you are makin... See more



Company details

  1. #7 of 18 best companies in Ferry service

Written by the company

AFerry.com is the world's leading ferry platform enabling customers to book ticket with 150 major ferry operators on over 3000 ferry routes worldwide.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

65k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(64,608)

2,886 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great trip

Great trip . Great people even though we were late due to my Jaguar key broke down.. they let me in …
Thanku 👍👍👍👍👍👍🙏

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed.

We arrived at the Dublin terminal on 21st July in plenty of time to catch the 14:20 ferry to Holyhead. We couldn't find any directions to a ferry for that time and eventually found the Irish Ferries office where we were told that the 14:20 ferry had been cancelled some time ago! We had not had any prior information from FerrySavers about this! We were told that the next ferry would be some five hours later which was not suitable for us given that our arrival time at our hotel in Wales would be around midnight! Eventually we were given a (free) transfer to Sena Ferries and left Dublin at 16:30 arriving at our hotel at 21:30. We won't be using this company the next time we travel to Ireland!
Gary and Margaret Smith

21 July 2026
Unprompted review
AFerry.com logo

Reply from AFerry.com

Hello,

We are truly sorry to hear about the significant disruption to your travel plans and the inconvenience this caused you and Margaret.

We understand how frustrating it must have been to arrive at the terminal only to discover your scheduled ferry had been cancelled without prior notification from us. We recognize that this led to a considerable delay in your journey and a much later arrival at your hotel in Wales than anticipated.

We are actively reviewing our communication processes to ensure that all customers are promptly informed of any schedule changes.

Just so you know, this specific ferry operator informs affected customers directly for any change or cancellation, unless it is last minute.

Looking at your booking, I see that you entered a landline phone number, which is likely why you did not receive the announcement, as they typically send SMSs or emails.

Also, the experience described, seems to be related to the ferry operator directly. However, If you would like to discuss this further with us, please send us a message with the full details, and we will be more than happy to check this further with you. You can do this here: https://help.aferry.com/en/articles/4331821-how-do-i-contact-you

Thanks for sharing your experience at the port with us.

Kind regards,
AFerry

Rated 2 out of 5 stars

Ferry schedules not up to date

The booking process was simple and worked well, and everything was at a good price. However, “aferry” really needs to update the ferry schedule. We almost missed the 8:00 p.m. ferry in Hull, even though we arrived 90 minutes early. During the summertime the ferry leaves earlier on weekends, but “aferry” apparently isn’t aware of this. Passengers are then at the mercy of kind-hearted staff who’ll still let them board the ferry. We were lucky; other passengers might not have been...

18 July 2026
Unprompted review
AFerry.com logo

Reply from AFerry.com

Hello,

We sincerely regret the inconvenience you faced with the ferry schedule in Hull.
We understand how frustrating it must have been to almost miss your ferry despite arriving early, and we are actively reviewing our schedule information to ensure it accurately reflects all seasonal changes, especially for weekend departures. We are committed to providing the most up-to-date information for all our passengers.

Thank you for highlighting this. We understand how stressful it must have been to arrive in good time only to find that the sailing departed earlier than expected. Ferry schedules are provided by the ferry operators, and we work to ensure the information displayed is as accurate and up to date as possible. If there has been a discrepancy, we'd certainly like to investigate it further with the operator.

If you haven't already, please reach out to our Customer Support team with your booking reference and the details of your sailing so we can look into what happened. you can do this here: https://help.aferry.com/en/articles/4331821-how-do-i-contact-you

We appreciate your feedback, as it helps us improve the service we provide, and we hope to have the opportunity to offer you a smoother booking experience in the future.

Kind regards,
AFerry​

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look