My order never arrived. Their phone number doesn’t work. I sent 6 emails no one got back to me Another scam company that steals your money and dies t deliver! Beware!!!
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Quality and fit usually excellent, Delivery ok however I am an old lady and my mobility takes a minute or two. .Every usually knock and within a few seconds dump parcels on my doorstep. This is th... See more
Company replied
Items not received after 1 month. Tried to fill out online form but it won't take my telephone number so I will have to call them. So annoying. Afibel have resolved the issue promptly by supplyin... See more
Company replied
I am delighted with the nightdresses I received recently. They are of good quality and with a cute teddy-bear pattern. What I am not so happy about is Afibel's choice of EVRI as their chosen carrier... See more
Company replied
Company details
Written by the company
Afibel online catalogue : ladies clothing, menswear, undergarments, shoes, a world of fashion that's comfortable, elegant and trendy (senior, plus sizes). Afibel also has a line for the home, health and well-being, accessories...
Contact info
Bowling Green Mills, BD97 1AD, Bingley, United Kingdom
- 0 871 200 22 31
- service@afibel.co.uk
- www.afibel.com/uk
3.6
Average
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 4% of negative reviews
Typically replies within 24 hours
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I was hospitalis
I was hospitalised just after placing the order. Courier followed all instructions so I had no worries
17 April 2025
Reply from AFIBEL
Dear Mrs Adam
Thank you for taking the time to leave us this great 5 star review.
I am pleased to hear that you received your order safely and your instructions were followed by the courier. However, I am sorry to hear that you were hospitalised, we wish you a speedy recovery.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Services
Delivery took ages
Delivery took ages! Quality of product not very good. Sorry not exactly for me. Regards Sarah
15 April 2025
Reply from AFIBEL
Dear Sarah
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you are unhappy with the quality of our clothing. If you wish to return your order, you can view our returns guide and options here https://www.afibel.com/uk/guarantees . Just to let you know, we do advise that delivery can take up to 7-10 working days as our orders are despatched from our warehouse in France, I apologise for the inconvenience of this.
Kind regards
Nicola
Afibel Customer Services
Reply from AFIBEL
Dear Mrs Newman
Thank you for taking the time to leave us this brilliant 5 star review.
I'm pleased to hear you are happy with your recent order and that it fits perfectly.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Reply from AFIBEL
Dear Mrs Furley
Thank you for taking the time to leave us this lovely 5 star review.
I'm pleased to hear you're happy with your recent order and also the service you received whilst placing your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Reply from AFIBEL
Dear Susan
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear that you are happy with your recent order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Good quality and service
5 April 2025
Reply from AFIBEL
Dear Janet
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your happy with your order and the service received.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Boots were lovely and exactly what I…
Boots were lovely and exactly what I was looking for but they were too narrow and not available in a wider fit.I am still waiting on the refund.
5 April 2025
Reply from AFIBEL
Dear Beverley
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you're still waiting for your refund.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
PLEASE NOTE THEY DO NOT DO “FREE” RETURNS
BURIED IN THE “SMALL PRINT” IT STATES THAT WHEN RETURNING AN ITEM, OR ITEMS, YOU WILL BE CHARGED A ONE-OFF FEE BETWEEN £2.99 AND £3.99 (DEPENDING ON YOUR METHOD OF RETURN, E.G. DROP-OFF, COLLECTION, ETC.), WHICH WILL BE DEDUCTED FROM YOUR REFUND.
It says “your statutory rights are not affected”, so I imagine this will not be the case if you can prove (photographically on opening the parcel and inspecting the goods) that an item you receive is faulty.
PLEASE BEAR THIS IN MIND IF YOU ARE ORDERING MULTIPLE SIZES TO FIND THE BEST FIT.
10 April 2025
Unprompted review
Reply from AFIBEL
Dear Customer
Thank you for taking the time to leave us this feedback.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
I would give zero stars if I could.
I would give zero stars if I could. Cut and fabric - awful. Arranged return in which Evri was mentioned as an option. It took two tries for Evri to collect. Only got my refund 18 days later, after a couple of complaints. Afibel still deducted a fee for the Evri collection after all of that. Never again.
24 April 2025
Unprompted review
Reply from AFIBEL
Dear Tracy
Thank you for taking the time to leave us this feedback.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
first time
first order with your company was very impressed with the easyness & speed of the order
2 April 2025
Reply from AFIBEL
Dear Nancy
Thank you for taking the time to leave us this fantastic 5 star review.
It's great to hear you're happy with your first order from Afibel.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
I was happy with the delivery tie and…
I was happy with the delivery tie and the quality of the goods I received.
11 April 2025
Reply from AFIBEL
Dear Mairi
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with all aspects of your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Lovely skirt
My daughter ordered this very well cut skirt.
She was happy with it, because she is petite and it’s not easy finding clothes to fit. My criticism would be the time it took to arrive after placing the order.
9 April 2025
Reply from AFIBEL
Dear Marina
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your daughter was happy with the skirt she ordered. We do aim to deliver all orders within 7 to 10 working days as these are shipped directly from our warehouse in France.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
I am still waiting for a refund for an…
I am still waiting for a refund for an item I returned nearly 3 weeks ago. Very disappointing.
28 March 2025
Reply from AFIBEL
Dear Carol
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you're still waiting for a refund on your return parcel.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Great clothes and quick delivery
Great clothes and quick delivery. Plenty of choice and the sizes are brilliant as go up past a ladies 24. Loved the goods I bought and will be using their Web site again. Thanks to them my experience was a happy one.
9 April 2025
Reply from AFIBEL
Dear Heather
Thank you for taking the time to leave us this amazing 5 star review.
It's a great to hear how happy you are with Afibel.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
My order was delivered on time and I…
My order was delivered on time and I love it so much material is nice as well can't wait to order more stuff
1 April 2025
Reply from AFIBEL
Dear Lynda
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your happy with all aspects of your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Only problem was with the website etc
5 April 2025
Reply from AFIBEL
Dear Freda
Thank you for taking the time to leave us this 4 star review.
I'm sorry to hear you found our website problematic.
If you would like to discuss this further please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Quick delivery and easy returns
31 March 2025
Reply from AFIBEL
Dear Customer
Thank you for taking the time to leave us this good 4 star review.
I'm pleased to you hear your order was delivered in a quick and timely manner and you found it easy to make a return.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Good service and excellent value
Very pleasant member of staff took my order when I rang. He was so polite. The item arrived very promptly and I'm very pleased with the fit quality and value for money
29 March 2025
Reply from AFIBEL
Dear Maggie
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with your purchase and I will be sure to pass your feedback onto the advisor who took your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
The courier Evri are unreliable and…
The courier Evri are unreliable and provide a bad delivery service. Also waiting for a refund of returned item. Can upgrade your service after that. Your online help to get help does not accept mobile phone number and most of us do not have a landline.
29 March 2025
Reply from AFIBEL
Dear Mrs Luckwell
Thank you for taking the time to leave us this feedback.
I'm sorry to hear about your recent issues.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Satisfaction and pleasure
I have been client of Afibel for more than 10 years and l am satisfied of the service you provide.
3 April 2025
Reply from AFIBEL
Dear Mrs Krowiak
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you are satisfied with the service Afibel provide, I will be sure to pass this feed back onto the team.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
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