My order never arrived. Their phone number doesn’t work. I sent 6 emails no one got back to me Another scam company that steals your money and dies t deliver! Beware!!!
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See what reviewers are saying
Quality and fit usually excellent, Delivery ok however I am an old lady and my mobility takes a minute or two. .Every usually knock and within a few seconds dump parcels on my doorstep. This is th... See more
Company replied
Items not received after 1 month. Tried to fill out online form but it won't take my telephone number so I will have to call them. So annoying. Afibel have resolved the issue promptly by supplyin... See more
Company replied
I am delighted with the nightdresses I received recently. They are of good quality and with a cute teddy-bear pattern. What I am not so happy about is Afibel's choice of EVRI as their chosen carrier... See more
Company replied
Company details
Written by the company
Afibel online catalogue : ladies clothing, menswear, undergarments, shoes, a world of fashion that's comfortable, elegant and trendy (senior, plus sizes). Afibel also has a line for the home, health and well-being, accessories...
Contact info
Bowling Green Mills, BD97 1AD, Bingley, United Kingdom
- 0 871 200 22 31
- service@afibel.co.uk
- www.afibel.com/uk
3.6
Average
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 4% of negative reviews
Typically replies within 24 hours
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Reply from AFIBEL
Dear Mrs Pluck
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with all aspects of your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
On day 2 wearing them the stitching was…
On day 2 wearing them the stitching was coming undone front of trousers……Other than that they were lovely trousers.
4 April 2025
Reply from AFIBEL
Dear Joan
Thank you for taking the time to leave us this feedback.
I'm sorry to hear about the issue with your trousers.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Not yet recelived the rest of my order…
Not yet recelived the rest of my order so I am unable to say
3 April 2025
Reply from AFIBEL
Dear Mrs Rogers
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you're still waiting for some of your order.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Vera
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your order was delivered on time and as expected.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
I just love the jacket it arrived when…
I just love the jacket it arrived when expected
26 March 2025
Reply from AFIBEL
Dear Brenda
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with your jacket and it was delivered in a quick and timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
As usual products lived up to…
As usual products lived up to expectations for colour quality and fit.
25 March 2025
Reply from AFIBEL
Dear Josephine
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with all aspects of your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Nightmare to open account
I tried several times to open an account today, for over 30 mins. No success. I have never experienced such a longwinded and complicated process, ever. John Lewis, Marks and Spencer - quick, no issues, but trying to open an account with Afibel is like trying to join the KGB!
15 April 2025
Unprompted review
Reply from AFIBEL
Dear Diane
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you are experiencing issues when trying to open an account.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Parcel was sent to the wrong address…
Parcel was sent to the wrong address and Afibel said it was my fault but delivery address and postcode were correct on my order and account details.
Customer service didn’t respond to my message that they had got the address wrong before they delivered the parcel and weren’t prepared to do anything about it. Waiting for a response to my email.
31 March 2025
Reply from AFIBEL
Dear Customer
Thank you for taking the time to leave us this feedback.
I'm sorry to hear about the issues with your recent order.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
All good thank you
15 March 2025
Reply from AFIBEL
Dear Vera
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your happy with your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
I think this mock twinset is stylish
I think this mock twinset is stylish - but it is not warm at all which is a shame. No winter wear at all.
29 March 2025
Reply from AFIBEL
Dear JB
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you're not completely satisfied with your purchase.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Long wait
The only problem was delivery - Evri are very slow! The garment is fine - good fit and exactly as advertised. I will be buying another!!
29 March 2025
Reply from AFIBEL
Dear Mrs Chant
Thank you for taking the time to leave us this good 4 star review.
I'm sorry to hear you found the delivery of your order slow but I'm also pleased to hear you're happy with it.
As our orders are shipped directly from our warehouse in France we do aim to deliver all parcels within 7 to 10 working days.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Mrs Norwood
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with the choice on offer when shopping with Afibel.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
IT systems are a risk
Made an order with correct delivery address.Confirmation to send to another address. Called Afibel who said they cannot do anything about it and I needed to contact there IT. They also couldn't assist and said I could report it missing, apply for a refund and then order again...Not likely
28 March 2025
Reply from AFIBEL
Dear Customer
Thank you for taking the time to leave us this feedback.
I'm sorry to hear about the issues you have experienced with your recent order.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Excellent company very pleased with…
Excellent company very pleased with item fast delivery
21 March 2025
Reply from AFIBEL
Dear Mr Stephens
Thank you for taking the time to leave us this amazing 5 star review.
I'm pleased to hear you're happy with your order and it arrived quickly and promptly.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
A very good company to do business with
27 March 2025
Reply from AFIBEL
Dear Customer
Thank you for taking the time to leave us this amazing 5 star review.
I'm pleased to hear you find Afibel a great company to deal with. I will be sure to pass this feedback on to our team.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Love my leggings
Love my leggings, lovely material and very nice design. The fit is as ordered. Would buy again
27 March 2025
Reply from AFIBEL
Dear Sandy
Thank you for taking the time to leave us this amazing 5 star review.
I'm pleased to hear you're happy with all aspects of your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Came promptly and fitted perfectly
19 March 2025
Reply from AFIBEL
Dear Mrs Jorgensen
Thank you for taking the time to leave us this good 4 star review.
I'm pleased to hear your order arrived promptly and the item/s were a perfect fit.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Comfy stretch trousers
Ordered for my sister in law and she was very pleased with them. Gave only 4stars as the telephone call was expensive at £4
26 March 2025
Reply from AFIBEL
Dear Marina
Thank you for taking the time to leave us this 4 star review.
I'm pleased to hear your sister-in-law is happy with her order.
Please be aware our order line is charged at 13p per minute plus your company's network access charge. If you prefer you can also place orders online at afibel.co.uk
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
I'm happy shopping with Afabel and…
I'm happy shopping with Afabel and happy that I have a credit account with them, and love the fact that I can buy now and pay later…And like browsing the site and my favorite is to try on my purchases
And it’s nice that I can budget for some of the things that I need…
Thank you...
H. Thompson (Mrs)
18 March 2025
Reply from AFIBEL
Dear Mrs Thompson
Thank you for taking the time to leave us this fantastic 4 star review.
I'm pleased to hear you enjoy shopping with Afibel and enjoy all our different options available when it comes to browsing and placing orders.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Somewhere I get my clothes from.
They are very helpful when you have a problem. Ordering is very easy,clothes shoes etc. are well made, order anything it comes quite quickly, sending things back is easy to do. They do sell some lovely clothes I use them and as of yet I have had no problems so it suits me fine, I have been buying from Afibel for a few years n
22 March 2025
Reply from AFIBEL
Dear Barbara
Thank you for taking the time to leave us this amazing 5 star review.
I'm pleased to hear you enjoy shopping with Afibel and you find our customer service team helpful. I will be sure to pass this amazing feedback onto our team.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
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