Just tried getting some help for an elderly friend using their "helpline". All I got was a 25-minute wait with messages trying to sell me products. Never spoke to an actual person. More like a scam... See more
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Review summary
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I needed to talk so called the line advertised on TV. I was experiencing high anxiety that day. The woman's attitude to me was awful she had no compassion. She didn't listen to how i was feeling, tha... See more
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Took out annual travel insurance that ended last week. I never renewed and didn’t expect any more information. I received an email to state that my policy will be auto renewed and double the premium t... See more
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My elderly father 86 rang Truro age uk and was told he lived too far away for them to offer any help they live a ten minute drive away.... I really do not understand why a charity promoting its self t... See more
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Company details
Written by the company
Contact info
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, United Kingdom
- www.ageuk.org.uk
1.8
Poor
357 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 24 hours
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Obligatory Lunch Payment
Their "Day Centres" in my area is only 4 hours. Their website does not tell you that their is a charge for the lunch mentioned. The lunch is obligatory and costs £8 per week and you are only allowed 4 absences, the other 48 have to be paid whether you want it or not. Basically they are not offering care/help for the elderly - it is jyst a moneymaking organisation
20 June 2024
Unprompted review
Reply from Age UK
Dear Patricia,
I'm sorry to hear you are unhappy with the Day Centre in your area, which is operated by your local Age UK. Each local Age UK is independent, and I'm sure they would welcome your feedback regarding affordability and attendance. You can find out how to contact them directly by visiting https://www.ageuk.org.uk/services/in-your-area/
Alternatively, if you'd prefer, you can email us at FeedbackAtAgeUK@ageuk.org.uk and I can try to assist you.
Kind regards,
Never helped me with ANYTHING…
I have never telephoned them for help on ANY issue with success. Health, footcare, handyman etc etc.
In my opinion and in my experience utterly useless.
16 December 2024
Unprompted review
Reply from Age UK
Dear Peter, thank you for taking the time to leave this feedback. I was sorry to read that you don't feel you have been supported. Please do feel free to email me at feedbackatageuk@ageuk.org.uk so we can look into your concerns more fully, and see how we can best assist you. Kindest regards Claire, Age UK.
My Mum
Maybe I caught them on a bad day however when my mother was poorly and bed ridden I called them for help and advice and to be honest my experience was very poor. I found the member of staff dismissive and basically stand offish. I merely needed help with who to turn too but quickly learnt they didn’t really care! I ended up calling Kent adult services and was very lucky to be appointed a wonderful lady who ensured my mother’s last remaining months were as good as anyone would hope! Thanks Kent Adult Social Services but no thanks to Age UK……..the adverts on tv don’t impress me!!
14 January 2024
Unprompted review
Reply from Age UK
Hi Warren, thanks for getting in touch and I am very sorry that your experience with us was such a bad one and for any distress this must have caused. I would love to investigate this further, as we pride ourselves on our Advice services and helping as many older people as we can. I am not sure if you are referring to our National Line or a local Age UK, but would you mind emailing me at feedbackatageuk@ageuk.org with some more details, such as which line you called on and if it is our national line, do you know the date and approximate time, so we can listen to the call. This kind of feedback is very important to ensure our standards are kept high at all times. We would like the opportunity to respond to this so hope to hear from you soon. Also, please accept my sincere condolences for your loss. With best wishes, Marie, Age UK
Terrible company
Terrible company. They start to dictate what you can and can't do in your own home! While at the same time raking in the money. Remember that people are paying your wages! The so called "Carers" don't do their jobs properly anyway. They are lazy and incompetent.
I did but very little empathy and understanding there. It's like talking to a brick wall. All they are bothered about is getting the money. Hardy any senior management are ever in the office. Most of the time the phones are not even manned. Answer phone mainly.
There are few with natural caring and empathy. That is part of someone's personality, and few have those qualities.
Someone really caring would have got back asap if a customer had issues regarding the service. Someone in a senior position. Would have said "Sorry to hear there are issues that are concerning you. I'm here to help, and hopefully get things resolved. Can you tell me what has gone wrong and is bothering you? Rest assured we are here to help"
Instead all you get, assuming there are times you can actually get through on the phone, is someone answering who sounds bored and half asleep, wanting to just get out of the office, telling you they will pass on to a coordinator. You never hear anything else. People just don't care at all. In an organisation like AgeUK caring should be at the forefront. I think it's a very sad reflection of these times.
26 November 2024
Unprompted review
Reply from Age UK
Hi Neal. I am sorry to hear that you have not been happy with your carers service. This is run from your local Age UK. They are an independent charity, responsible for their own management and day-to-day running. We at Age UK, the national charity, share a similar brand with all local Age UKs, but we are not a head office or a governing body.
I would recommend contacting them directly so that they can try to resolve this issue for you. You can find all local Age UKs on our website here: https://www.ageuk.org.uk/services/in-your-area/ Alternatively, please email us at
feedbackatageuk@ageuk.org.uk for further support. Many thanks, Age UK
Age uk no help.
I have been staying with my mother as has she not been very well.
And have phoned age uk a number of different times over the past week only to be told my local branch in Sutton is not working and to be transferred to the main branch.
This line sounds terrible it tells you waiting time is 60sec even after 5 minutes and after getting though then to be told you will have to ring your local branch..
Not good.
13 November 2024
Unprompted review
Reply from Age UK
Hi Debra, Thank you very much for your message to us here at the national charity. I was sorry to read that you have had difficulty getting through.
Please could I ask you to kindly email me at the following address and include the number you were calling from, so I can look into this further for you? The email address is feedbackatageuk@ageuk.org.uk
Kindest regards
Claire, Age UK
Unfriendly
Treated as a hindrance when taking in charity item , no nice greeting and very ungrateful, offered to go to Oxfam next door , reluctantly took item and managed a Thank you on my leaving , I won't be taking anything else into the Sandbach Cheshire charity, I've also emailed to you .
31 October 2024
Unprompted review
Reply from Age UK
Dear Vivien,
Thank you for your review. I'm sorry to hear you had a poor experience when visiting a shop which is operated by our independent partner, Age UK Cheshire. Thank you for emailing us directly with your feedback - the appropriate team will respond to you in due course.
Kind regards,
Amy - Age UK
As much use as a chocolate fireguard
As much use as a chocolate fireguard, no help or advice on the problem I am having with uk national health
25 October 2024
Unprompted review
Reply from Age UK
Dear Paul,
Thank you for taking the time to share your feedback with us and I am sorry to hear that you were left dissatisfied with your experience.
So that we can look into this further and best help, please could I kindly request that you get back in touch via email on feedbackatageuk@ageuk.org.uk with as much information as possible.
Alternatively you are also more than welcome to call through to our Supporter Engagement team on 0800 077 8751 (Mon-Fri, 9am-5pm)
We look forward to hearing from you and investigating further.
With warm wishes
Age UK
Inedible food
Ordered food for home delivery, most of it went in the bin as not edible, invoice issued 6 weeks late.Just to clarify, it was cooked meal deliveries
31 August 2024
Unprompted review
Reply from Age UK
Hello, and thank you for your message to Age UK, the national charity. I was sorry to read of the issue with your food delivery.
We don't supply food as one of our services, but I am happy to try to help regarding your query. If you are able to kindly email me further details plus the best email address and phone number to get in touch with you to : feedbackatageuk@ageuk.org.uk I will do my best to help.
All the best
Claire, Age UK.
Âge UK - appropriate name?
I received an email from Age UK inviting me to apply for car insurance ( due shortly).
I completed their form on line and received the message that they could not insure me due to my age. I am 76 and have a clean licence with no claims for at least 12 years.
So, Age UK will not insure drivers in their mid 70s! What’s in a name? Seemingly not a lot!
25 October 2024
Unprompted review
Reply from Age UK
Hello
Thank you for taking time to leave us a review. I am sorry to learn that you were declined a quote for Age Co Car Insurance and can appreciate your concerns that the reason for the decline was advised to be your age.
Age Co is the trading arm of Age UK and we work with trusted product partners, who are specialists in their field, to provide a range of products and services intended to help our customers make the most of later life. Please be assured that the Age Co Car Insurance policy, which is provided by our insurance partner LV=, has an upper age limit of 110.
While there are many factors that are considered when LV determine if cover can be provided, a customer who is under the upper age limit should not be declined solely based on age. We would welcome the opportunity to investigate your concerns with LV=, in order to understand what has happened. As Trustpilot provides limited personal information, we would be grateful if you could get in touch with our customer relations team so we can speak in more detail about your concerns. You can contact us on 0800 055 6205 (Monday to Friday 10am to 4pm, excluding bank holidays) or email us at customer.relations@ageco.co.uk
Regards
Moira
A £5 cheque isn’t a great way to…
A £5 cheque isn’t a great way to receive winnings. There should be an alternative way which doesn’t involve several miles to my nearest branch or the cost of a postage stamp. My 2 previous emails haven’t had a response.
9 October 2024
Unprompted review
Reply from Age UK
Hello Helen, thank you for your message. I was sorry to read that you have not had a response as yet. Could you please confirm which email address you sent your previous queries to? I would be grateful if you could email me your details to our feedbackatageuk@ageuk.org.uk address and I will look into this with my Lottery colleagues?
Kindest regards
Claire, Age UK
I Have put a review on here and still…
I Have put a review on here and still haven’t had a answer, I have noticed only certain people have had a answer.
4 September 2024
Unprompted review
Reply from Age UK
Dear Terence, thank you for your message. I was sorry to read that you are unhappy about the Claremont Centre in Rugby. Here at Age UK, the national charity in London, we work with around 120 local Age UKs around the country who share our brand, but run as independent charities. This centre is run by Age UK Coventry & Warwickshire, and they can be contacted directly by emailing: info@ageukcovwarks.org.uk
If you would prefer me to pass on your feedback, please kindly email me your contact details to : feedbackatageuk@ageuk.org.uk and I pass these over for Age UK Coventry & Warwickshire in order for them to get back to you directly.
All best wishes
Claire, Age UK.
Age UK Crewe
Age UK Crewe, not to be confused with Age UK Cheshire. The shop in Crewe is a “discount store” it takes over the door donations and clothes from other Age UK stores to sell at unbelievable low prices. You can literally buy a complete outfit for under £10!!! A dress £2, shoes £2, jacket/coat £2 and bag £2, leaving you £2 to spend on a piece of jewellery. In this financial recession, there is always a bargain to be find in the shop Bric a brac is sensitively priced and a must for anyone starting out in a new home. If you’re staying in for the evening there is a vast display of books, DVDs and CDs to be had. The staff at the shop are friendly, welcoming and knowledgeable about their stock.
28 September 2024
Unprompted review
Reply from Age UK
Dear Anne, thank you so much for your lovely review, I do hope you have managed to 'bag a few bargains' along the way. I will certainly pass on your kind words to our team in the shop. Thank you again.
All best wishes
Claire, Age UK.
Supposedly a CHARITY Shop
Supposedly the new superstore in Lincoln is a charity shop. When entering the store, all we could see was new goods and large prices. How can people afford these prices, its a charity shop, people usually go there for a few reasons, the first is to help support the charity as a whole to raise funds, Secondly people who cannot afford a lot know they can pick up a bargain. Have Age UK forgotten what the word Charity means. Help the elderly to help people who are struggling and have little money. We was in the store for approx 30 seconds. What a waste, it could be so good.
23 September 2024
Unprompted review
Reply from Age UK
Hi Terence, thank you for your review. I am very sorry to hear of your experience. Please may I ask if you can email us on feedbackatageuk@ageuk.org.uk about this, so I can pass on to our retail colleagues to look into? Best wishes, Becky - Age UK
Rude, Greedy, and Downright Unpleasant.
Absolutely disgusting attitude from the staff when I went in to donate items at Uppingham. I was clearly an inconvenience, their eyes only lighting up at the big ticket item which was freshly priced and heading to the shelf before I’d even finished my donation.
16 September 2024
Unprompted review
Reply from Age UK
Hello,
I'm sorry to hear about your experience when donating items to one of our shops. We are hugely grateful for your support and we're very sorry you felt like an inconvenience. It's important to us that everyone has a good experience when donating to our shops, and we'd like to look into this further. We would be grateful if you could kindly email us at feedbackatageuk@ageuk.org.uk so that we can ask you for some further details and take this feedback forward.
Thank you,
Amy.
My mother was taken advantage of as the…
My mother was taken advantage of as the cleaner did not clean . My mother had since died and it was her money down the drain.
The cleaner was pretending to clean by using a broken vacuum.
4 September 2024
Unprompted review
Reply from Age UK
Dear Claire, thank you very much for your message. I am so sorry to hear about the death of your mother, and would like to offer both you and your family our sincere condolences at this time.
If you could kindly email me further information regarding this issue and the best contact details to get a hold of you to : feedbackatageuk@ageuk.org.uk I will look into this matter further for you. Many thanks for your assistance and for getting in touch.
Kindest regards
Claire, Age UK.
Age concern is not age concern at all
Age concern is not age concern at all. They are definitely not concerned about the older generation who don’t have emails to provide when trying to get a quote for insurance. Goes to show. They are obviously not thinking about the older generation in full 😡
27 August 2024
Unprompted review
Reply from Age UK
Hello
Thank you for taking time to leave us a review. Age Co is the trading arm of Age UK and we work with trusted product partners, who are specialists in their field, to provide a range of products and services intended to help our customers make the most of later life. We are sorry to hear you are unhappy with the online quote requirements for Age Co Insurance products and really appreciate you sharing your experience. Please be assured that your comments have been recorded.
Regards
Moira
really hostile and unfriendly phone…
really hostile and unfriendly phone staff, never assisted me and having been referred to a service locally following surgery, only found out today she works for this charity , she never told me that and the lack of transparency and the fact no help or assistance was given, is clearly down to discrimination. i then self referred and still no help. it caused sgnificant loss to me and distress. they discriminate against who they help and they believe you are not entitled to ask questions and they def. do not like that.
19 June 2024
Unprompted review
Reply from Age UK
Hello, I'm sorry to hear about your experience when you reached Age UK for help following your surgery. I'd really like to look into this further. Please could you kindly email me at FeedbackAtAgeuk@ageuk.org.uk so that I speak to you about what happened, and see if we can source some appropriate support for you?
Thank you,
Amy - Age UK
Age UK Rip Off Salesman
Having read all the poor reviews here, I've decided to use my detective skills to look deeper into the background of the Age UK's charity status. I am a detective constable in Berkshire. My mother-in-law who lives near Reading was not given time to think about her Stairlift purchase of over £5000. The salesman told me that his boss, Carl Lutchavitch tells everyone to sell on the day and push for sales. You'll hear more from me and the authorities soon. I will not disclose her name and address, so please don't ask me to.
7 March 2024
Unprompted review
I took in some rather good stuff today…
I took in some rather good stuff today to age UK in Hove they just stood around and couldn’t be bothered to offer to Help, when Id finished. I didn’t even get a thank you…That will definitely be the last stuff I ever give to AgeUK.
I understand the CEO of this charity gets £110,000 a year wages.
31 July 2024
Unprompted review
Reply from Age UK
Dear Penny, many thanks for taking the time to get in touch with us. Thank you very much for your donation. I was sorry to read of your experience. May I check please if the shop you visited is on Queens Parade? We run this shop from Age UK the national charity and I am sure my retail colleagues would like to look into this further for you? If you could most kindly email us at feedbackatageuk@ageuk.org.uk with your email address and phone number, we can investigate further for you.
many thanks for your help, Claire, Age UK.
Unfortunately not the best
Unfortunately not the best. Ive offered my services to the local branches all free of charge. Basically they couldn't even be bothered to answer.
I've deleted the email because it basically said complain,the email I originally sent was to the local chief executive but he/she couldn't be bothered. So what's the chance of me getting a response to a complaint. Well nothing I suspect. So basically why waste my time.
18 July 2024
Unprompted review
Reply from Age UK
Hi Phil,
I understand you received an email from our team at 9.18 this morning, explaining that the charity you initially approached is an independent partner of the national charity, but we offered to cascade your email to them if you wish. If you would like us to help, please kindly respond to our email.
Kind regards,
Amy
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