Just tried getting some help for an elderly friend using their "helpline". All I got was a 25-minute wait with messages trying to sell me products. Never spoke to an actual person. More like a scam... See more
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I needed to talk so called the line advertised on TV. I was experiencing high anxiety that day. The woman's attitude to me was awful she had no compassion. She didn't listen to how i was feeling, tha... See more
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Took out annual travel insurance that ended last week. I never renewed and didn’t expect any more information. I received an email to state that my policy will be auto renewed and double the premium t... See more
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My elderly father 86 rang Truro age uk and was told he lived too far away for them to offer any help they live a ten minute drive away.... I really do not understand why a charity promoting its self t... See more
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Company details
Written by the company
Contact info
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, United Kingdom
- www.ageuk.org.uk
1.8
Poor
357 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 24 hours
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Hi I was recommended a hairdresser…
Hi I was recommended a hairdresser called Teresa from age concern . I found her very helpful , good hairdresser , you can tell she has been working with the older generation which is lovely nothing was to much trouble and she was very reasonable .
1 December 2023
Unprompted review
Reply from Age UK
Dear Grahame,
Thank you for getting in touch with us.
I am so pleased to hear that you had such a positive experience with your local Age UK and the hairdresser sent.
Whilst we at the national charity work in partnership with local Age UK services, we do operate as separate and independent charities, with local Age UK’s responsible for their own products and services. As such I would recommend contacting your local Age UK directly to share your feedback with them.
Thank you once more for taking the time to leave such wonderful comments.
With warm wishes,
Age UK
I am 64 asked for help with pip
I am 64 asked for help with pip
Told by age uk that they only help if you are pensionable age
I think this is not fair
I tried to send an email to the address given but it said it could not be found
29 November 2023
Unprompted review
Reply from Age UK
Hi Yvonne. I am so sorry that you were informed that you are unable to get help from someone at Age UK with your PIP. At Age UK we help people of both pension age and under, although our local partners may have some restrictions to how much they can do, dependant on their own funding and availability. We would like to look a bit further into this. Please could you email us at feedbackatageuk@feedback.org.uk with all the information about who you spoke to and where, we can then look into this further and try to get you help you need. Kind regards, Marie, Age UK Supporter Engagement Team
Hi Yvonne, apologies, please use the following email with the details requested above and we will be more than happy to look into this for you. The email address is feedbackatageuk@ageuk.org.uk
Kindest regards, Claire, Supporter Engagement Team.
This is a charity that will send a…
This is a charity that will send a cleaner that will tidy your house and forget where they put things total scam And are quick to take your mony and then wave all responsibility they will even move medication
22 November 2023
Unprompted review
Reply from Age UK
Dear Alan, thank you very much for contacting us, I was sorry to read of the difficulties you have been experiencing. If you are able to kindly contact us via our feedback email address (feedbackatageuk@ageuk.org.uk) and share your experience and best contact details with us and we can look into this further for you? Kindest regards, Claire, Supporter Engagement Team, Age UK.
Age uks homecare services don't take…
Age uks homecare services don't take disabilities of older people into account and there attitude is one way if could give o stars I would
28 November 2023
Unprompted review
Give to charities that deserve support
I fought my way through rush hour traffic to make a large donation to their Pontypridd shop. 15 minutes before closing the door was locked leaving both me, and a customer who had been told to come back later to collect stuff standing outside.
A pro tip for charities is not to upset donors or they will stop donating; which is what has happened here. Not only have they lost this, and future donations, but the gift aid that goes along with it.
Give your money to charities that deserve it.
22 November 2023
Unprompted review
Reply from Age UK
Dear Alistair, thank you for your feedback regarding your experience at the Pontypridd Age UK shop. I am sorry to hear you had a wasted journey and frustrating time. We will pass your comments on to our retail team to investigate, and would be happy to update you with the outcome. If you could kindly email us the best contact details for you to feedbackatageuk@ageuk.org.uk and we will get back in touch once we have looked into this. Kindest regards, Claire, Age UK.
Natalie Clark
Thank you very much Natalie Clark for your help, you went beyond the call of duty. Much appreciated.
Thank you very much.
10 November 2023
Unprompted review
Reply from Age UK
Hi Ms Bastille, thank you for your message and for taking the time to give such lovely feedback for Natalie Clark. So we can make sure she gets your feedback, could you please email in to feedbackatageuk@ageuk.org.uk with some information on where Ms Clark works and any information you wish to pass on? We would then be happy to pass this on to the relevant team. Many thanks again, best wishes, Age UK Supporter Engagement
This is a review about the poorly designed and fitted bathroom
This is a review about the modifications provided by the Age UK bathrooms. After serious consideration, I am writing this review to alert others to the mishaps and ongoing issues we face. We had a full new adaptable bathroom installed in June 2022.
The layout of the bathroom is not user friendly and will certainly not take a wheelchair or similar in the future as the doorway is now narrowed because of the radiator position.
From the outset, we realised that only 1 fitter was coming, despite being promised 2. This was a big job and the fitter provided was a sub-contractor of a sub-contractor. As such Age Uk have no powers over who gets the job.
We have had onoging issues with the electronic seating which is erratic and makes a grinding noise when lowered. Our local builder looked at it and suggested that under the bath was probably full of rubbish which was hindering the mechanism. The fitter had no pride in his work and so this isn't a suprise.
The bath drain does not empty fast and the chrome finish is coming off the fittings.
It is a shoddy job and for the cost simply a huge disapointment. We alerted Age UK 3 times to the issues with the fitter at the time he was here but they did little to remedy the issues. A huge waste of money and I am now saving up ofr decent fittings and possibly a redesign of the bathroom as it won't meet my needs in the future.
I think the staff at Age UK need to include an OT to help with the design and correct fitting of handrails. It was clear the fitter who came to us simply wanted to do a quick job and had zero knowledge of adaptable bathrooms. I cannot recommend this part of Age UK.
Update on 10th January: Zero reply from the HAndicare Company. They are simply not interested.
7 November 2023
Unprompted review
Reply from Age UK
Hello
Thank you for sharing your experience with your bathroom. I am sorry to learn of your concerns regarding the design and installation of your bathroom and that you were unhappy with the support you received when you tried to raise these concerns at the time.
We strive to provide a high standard of service in all of our products and I am sorry that this has not been your experience in this instance.
I would welcome the opportunity to investigate your concerns with Handicare, who provide our bathing solutions. As Trustpilot provides limited personal information I would be grateful if you could contact us so that we can take some further details. Please call Age Co Customer Relations on 0800 055 6205, lines are open 10am to 4pm Monday to Friday (excluding Bank Holidays) or you can email us at customer.relations@ageco.co.uk.
Once again I am sorry to learn of your concerns and thank you for taking the time to share this feedback. Please be assured that your comments will be recorded and shared with our management.
Kind regards
Victoria
Waste of time
I contacted my local age uk branch about 18 months ago, the gentleman was very helpful some months after I spoke with them again,I'm very unwell at the moment and it was decided that I needed a occupational therapist to visit to help with adjustments fot bathing cooking etc I've waited 14 months still no occupational therapist today I called the office and was cut off I called back to be told a pack of lies the original person I spoke to was on another call the manager was in a meeting
I asked for Age uk telephone number, again twice on the phone for 20 minutes each time but never get a answer. But called back to make a donation and got answered immediately. Outrageous and complete waste of a morning trying to get some help.
1 November 2023
Unprompted review
Reply from Age UK
Dear Mr Marsden, thank you for your message. I am sorry to hear you are unwell at the moment and have not had a recent positive experience with your local Age UK. Could you kindly email us at the following address : feedbackatageuk@ageuk.org.uk
and let me know your address/contact details and which local Age UK you were trying to get in touch with, and I can look into this further for you?
Thank you very much and all best wishes, Claire, Age UK.
An important charity
Quite despicable that people are leaving bad reviews for Age U.K. I volunteer for them by calling an elderly lady each week. They also provide services to the elderly such as check up calls and financial advice. What other charity helps the elderly so much?
24 October 2023
Unprompted review
Reply from Age UK
Hi!
Thank you so much for taking the time to leave such a kind review. We truly appreciate your support to Age UK. We could not carry out our vital without supporters such as yourself.
So, thank you.
Warm wishes,
Age UK
Hello
Hello, Could you send me contact-details,regarding a complaint about staff at an Age uk shop,local to where I live .
Thank You Mr Robert Dickens
25 October 2023
Unprompted review
Reply from Age UK
Dear Mr Dickens,
Thank you for getting in touch.
I'm sorry to hear about your experience. Could I kindly ask you to email us at feedbackatageuk@ageuk.org.uk with further information so we can investigate this for you.
Warm wishes,
Age UK
I was watching your advert on Sky News
I was watching your advert on Sky News. The theme of the advert was that old people are lonely and feel invisible. The people used in the advert appeared to be in their 60s, or less. It caused me to feel that those who are really the invisible ones are the generation in their 80s and 90s. This is probably not the case as far as Age UK are concerned, but the advert does imply that even Age UK have forgotten those who are older than 65. Not a good advert for Age UK.
3 October 2023
Unprompted review
Reply from Age UK
Dear Shaun, thank you very much for taking the time to share your feedback with us, it is very much appreciated. Across our campaigning we use a wide variety of older people of all ages, even if it isn't always possible within one tv advert. We are here to help all people in later life through our national Information & Advice line : https://www.ageuk.org.uk/contact-us/information-and-advice/ and the work carried out by our local partners. Thank you again for your feedback which I have shared with our colleagues in fundraising. Kindest regards, Claire, Age UK.
Handyperson service Hereford
Handyperson requested for Mum's curtain rail which had come down less than a year after being put up (by someone else) - very prompt service, saw what the problem was which had caused the old one to fall down (an error on the part of the previous fitter causing it to keep catching, getting stuck and having to be yanked to get it to draw which weakened the whole thing, I had had my suspicions) and all fitted now with no more problem!
20 September 2023
Unprompted review
Reply from Age UK
Dear Helen
Thank you for your feedback regarding your mother's curtain rail . We are glad that it has been fixed. We wish her all the best, and if you have any other feedback you would like to share please contact us @ feedbackatageuk@ageuk.org.uk .
Kind Regards
Supporter Engagement Team
Supporter Engagement Team
Age Disgusting
Age ok are disgusting had some one to clean didn't do kitchen floor dirty and clean propley ask for old person told didn't have anybody the girl the send me stole two things told me the not possible but only two people here no body else comes in I told and told me the could help more the thevies and money makers disgusting dont use them bad bad bad
16 April 2023
Unprompted review
Reply from Age UK
Dear Ms Long, thank you for reaching out and we are very sorry that you have had a bad experience with one of our local partner's cleaning service. I can understand this must have been very disappointing and upsetting for you. Please could you email us on feedbackatageuk@ageuk.org.uk with a few more details, such as where in the UK you live and your contact information, so we can investigate this further. We do take complaints such as this very seriously, so would like to respond to this as soon as possible. Many thanks, Marie, Supporter Engagement Team.
handyperson service
I would like to leave feedback for the lady who came and fixed my heater back on my wall. Excellent service and punctual and friendly. I am in Lambeth and got help very quickly. Very happy.
4 September 2023
Unprompted review
Reply from Age UK
Good morning Joyce, thank you very much for your lovely message. It sounds like this work was organised through your local Age UK, Age UK Lambeth, and I will be sure to pass on your lovely feedback to them. Kindest regards, Claire, Age UK.
Age UK have been so amazing
Age UK have been so amazing, I don't know where I would be now if it wasn't for wonderful caring people, Jose, Donna, Kelly and Melissa and all the staff, they look after my mum who has Dementia,
They really couldn't do enough 🙏
And I'll never have words to thank them all and the volunteers, thank you so much 🙏
Naomi
9 January 2023
Unprompted review
Reply from Age UK
Hi Naomi, thank you so much for taking the time to give such a wonderful review of the staff and services that your mum receives from her local Age UK. It is always so lovely when people like you take the time to reach out to us for such a positive reason so thank you! The local Age UK is independent to us at the National charity, so please do reach out to them, I am sure they will be delighted to hear from you. You can find all local Age UKs on our website here: https://www.ageuk.org.uk/services/in-your-area/ I hope this is helpful and thank you again, Kind regards, Supporter Engagement team
Volunteer elsewhere
After filling out an application form, I have sent multiple texts/emails to the team in Leeds over the last few months trying to arrange an interview for volunteering and they don’t bother replying to you and act like they aren’t looking for volunteers. I’d recommend not wasting your time and instead try to volunteer somewhere else! It’s a shame as I was eager to volunteer.
30 August 2023
Unprompted review
Reply from Age UK
Hello and thank you so much for wanting to volunteer for your Local Age UK. That's so kind of you, and I'm sure it's disappointing to not have heard back from them yet. If I may explain, like all local Age UKs, Age UK Leeds is an independent charity, responsible for their own management and day-to-day running. Age UK, the national charity, share a common brand to all local Age UKs, but we are not a head office or a governing body.
So I really recommend you contact the team at Leeds directly about this so that they can address your feedback. Their complaints procedure is on their website here: https://www.ageuk.org.uk/leeds/about-us/contact-us/complaints-comments-and-compliements/
I prefer volunteering with Age UK, than paid work
It is good to engage with people over e telephone, and to be honest, I prefer working here for free than most paid jobs.
19 August 2023
Unprompted review
Reply from Age UK
Hi,
Thank you so much for taking the time to leave such a lovely review.
We truly appreciate your kind words and your support. We would not be able to carry out our vital work without volunteers such as yourself and it is ever so pleasing to hear you are having a good experience working with us.
Thank you once again.
Age UK
This is no charity
This is no charity. They dont care about helping people. This is a company trying to make money using the excuse of charity. It makes me angry when they dont want to collect a perfectly good electric reclining natuzzi sofa that has no damage apart from some of the pain on the searing area looking dull. They drivers didnt even take their shoes off to view the sofa and they didnt want it. Its not a sofa for the bin. Charity my back side
19 August 2023
Unprompted review
Reply from Age UK
Dear Hakan
Thank you for contacting AgeUK and raising your concerns regarding the sofa. If you would kindly email us further details regarding your complaint and the details of the shop in order for the complaint to be handled by the right team.
If you kindly use the email : feedbackatageuk@ageuk.org.uk for your response.
Kind Regards
Supporter Engagement Team
Beg for donations and then just don't bother.
Got a back pushed through my letter box asking for unwanted clothes. Great, we had a load bagged up and ready to go. So we left them outside the front door ready to collect.
Nothing. Still there in the evening. Read the bag and found you have to leave them on the path outside your house.
So my wife contacted them as the day had gone by for collection. Was told go and put the bags out on the path now and someone would be round to collect them. Got o 8 in the evening and they we still there.
So my wife contacted them again only to be told they couldn't collect for another 3 weeks.
What a waste of every bodies time. Organisation is so poor.
Gave the clothes to Planet Aid. Much more worth charity.
11 August 2023
Unprompted review
Reply from Age UK
Hello, and thank you for taking the time to share your experience with us regarding your recent clothes donation. I was very sorry to read that you were given inaccurate information. Here at Age UK the national charity, we unfortunately are unable to take clothes donations, so I assume this one was arranged via your local Age UK?
If you would like to kindly share your postcode details I will contact your local Age UK on your behalf and share your feedback regarding this issue so they can use this information to make improvements in the future.
If I can help you further with anything else please do not hesitate to get in touch via our feedback email address which is feedback@ageuk.org.uk
Kindest regards
Claire, Age UK
Stalybridge Age UK goes above and beyond great people great items great shop
I recently had the pleasure of visiting the Stalybridge Age UK charity shop, and I must say, their team managers are the true stars of the community. Their kindness, caring nature, and unwavering support for Age UK's mission is truly commendable. Not only are they hardworking, but they go above and beyond to raise vital funds for a noble cause.
The team's dedication shines through in every aspect of the shop. From the moment I walked in, I felt welcomed and valued by the staff. Their enthusiasm for helping customers and their genuine interest in making a positive impact on the community is truly heartwarming. The selection of items in the shop is remarkable, and it's clear that they take pride in curating the best offerings for their customers.
What's truly impressive is that they've extended their opening hours to include Sundays, making it even more convenient for people to support Age UK. The dedication of the volunteers is also worth mentioning. Their commitment to the cause is evident, and they contribute to the warm and inviting atmosphere of the shop.
It's undeniable that the managers are the driving force behind this wonderful shop. Their hard work and dedication have turned it into a lovely place to shop, and their exceptional customer service deserves recognition. I believe they should be honored with an award for their outstanding efforts in going above and beyond for their customers and the community.
In a town with several charity shops, Stalybridge Age UK stands out not only for the quality items they offer but also for the genuine kindness and care they exhibit. It's clear that their success is a result of the fantastic team they have in place, and I'm grateful to have had the opportunity to experience it firsthand.
2 August 2023
Unprompted review
Reply from Age UK
Hi Jessica, what a wonderful review of our shop in Stalybridge! Thank you so much for taking the time to tell us just how impressed you are with the shop and the staff working there. It is always lovely to get such positive feedback and to know that the staff and volunteers take so much pride in what they do day to day. We will be sure to pass your comments on to the team involved. With best wishes and thanks for supporting our charity, Marie, Supporter Engagement Team
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