I've purchased a few tools from aim tools on ebay over the last few years, always great service and the tools are very good value, I've just started buying directly from aim tools themselves and it's... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Aim tools great at communicating every step of your purchase Delivery was when specified well packaged. Tools are good quality and a good price. I check around the tool sites for a good price and find... See more
Goods arrived promptly and as I hadn’t read the ad properly followed up with comprehensive advice.
Have to say fantastic service and price. Wasn’t sure anyone would stock spares for the weigh bars but really impressed with range of spares available. Many thanks will be back 👍🏻
Company details
- #82 of 93 best companies in Hardware Shop
- #7 of 14 best companies in Electrical appliance wholesaler
- #13 of 16 best companies in Electronic parts supplier
- #85 of 98 best companies in Lighting Shop
- #4 of 5 best companies in Pneumatic tools supplier
- #22 of 25 best companies in Tools Wholesaler
Written by the company
Welcome to Aim Tools, a UK based supplier of domestic, commercial and industrial power and hand tools, as well as electrical products, lights and accessories. We cover orders both wholesale and retail, in the UK and abroad; including Europe, America, Australia, Far East and Middle East with over 20 years experience in the industry and pride ourselves on our customer service and quality of products.
Contact info
112-114 Dephna House, NW10 6QH, London, United Kingdom
- support@aimtools.co.uk
- www.aimtools.co.uk
4.3
Excellent
381 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good price, efficient delivery, no complaints
Good price
efficient delivery
no complaints
28 February 2026
Placed an order 10/2/26
Placed an order 10/2/26, states its been dispatched with a fed ex tracking number,
the tracking states it has been cancelled by the supplier AIM, and when i login in the orders states fullfield !!
so i am down £140.00 with no tool
13 February 2026
Unprompted review
Great service with quality product…
Simple ordering process and speedy delivery. Very competitive pricing. Good quality product. Good communication from ordering through to delivery.
1 February 2026
Excellent quick delivery service👍
8 January 2026
Does what it claims
Fast delivery, accurate description, good price. Good quality tool.
31 December 2025
Lack of Customer Support
I placed the order and paid.
They confirmed the order and payment was received and sent me the shipping confirmation with tracking info. when I checked the tracking info it states that the order was 'cancelled'!!!
They do not answer their phones and they do not respond to emails :(
Seems loads of customers experience the same type of issue with the lack of customer service.
I will give them a few more days and then I will ask for a refund....wish me luck.
4 January 2026
Always great service from aim tools
I've purchased a few tools from aim tools on ebay over the last few years, always great service and the tools are very good value, I've just started buying directly from aim tools themselves and it's the same great service but at an even better price than through eBay. I'm really happy with everything I've bought and I will continue to buy from them.
31 December 2025
No phone number to contact this…
No phone number to contact this company..only email which was frustrating.
3 November 2025
The item was just as expected.
The item was just as expected and delivery was with in time quoted. I would use them again.
28 October 2025
Order taken and paid for a car lift
Order taken and paid for a car lift. Confirmed and delivery info from fedex sent. Email received stating I had received a refund, no reason given. I emailed toask what had happened, no reply. I had to order a similar lift elsewhere. Perfect service this time.
30 October 2025
great service-good prices-rapid…
great service-good prices-rapid delivery-I would shop again
28 October 2025
Did well with order
26 October 2025
24 hour turnaround once order received
24 hour turnaround once order received, very friendly emails and very helpful, great price no issues at all
7 October 2025
A quality product at a very reasonable…
A quality product at a very reasonable price delivered swiftly and safely.
12 October 2025
Have to say fantastic service and…
Have to say fantastic service and price. Wasn’t sure anyone would stock spares for the weigh bars but really impressed with range of spares available. Many thanks will be back 👍🏻
1 October 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.