Air Europa Reviews 

I could not take my flight and asked for the taxes to be refunded. (right of the passenger). One told me this is non refundable, another one tells me their commissions is higher than the taxes so no refund...and another one tells me if they ask for a refund, the airport will probably reject it. Seriously, at what point did I ask you your opinion!? Never ever again

Please never book a flight with this airline. They are a scam. They overbooked my flight from Madrid to Paris and 20 people got stuck in Madrid. They didn't give us any information about their mishandling of the situation and they promised monetary compensation that never arrived. Customer support just sends out automated emails. The few bucks saved will bite you afterwards.

I used this airline several times. I always had bad experiences (delays, unfriendly staff, little leg room, etc.).
However, I was unlucky enough to have to deal with their almost non existent customer service:
1. it is almost impossible to reach them by phone You have to stay on the line forever. If you want to talk to them in Spanish you have to count between 1h30 and 2 hours until you get through and in English or French it is at least one hour. Unbelievable.
2. Once they cancelled my inbound flight and suggested another flight that would not suit me. The only option they gave me was to cancel my inbound flight (but not my outbound flight). What should I do with just an outbound flight? Of course I had to buy a ticket from another airline. On top of that I had to contact them 3 times to get the refund.
3. The last experience is close to unbelievable: the day before my outbound flight (which was one day before a big bank holiday) they cancelled my flight (and refunded the ticket). After another long wait in line to be able to talk to customer service they would tell me that it was due to a 'mistake' from their air Europa's side. Solution? They suggested that I should buy a new ticket which was about 450€ per person (the original ticket was 100€ per person. I could not believe what I was hearing. Of course, I had to buy a very expensive ticket (however I obviously chose another airline).
I think that they cancelled the ticket because the plane was overbooked and they tried to avoid to have to compensate me in accordance with Regulation (EC) No 261/2004. Of course I made the claim and went all the way and obtained the compensation as they are obliged by law to compensate customers when they pull such tricks.

I am going to be fast and short on my comments
Rude staff, they even deny a glass of water for a passenger behind me
Only one awful meal for the intire flyght, with a bottle of water room tempetature,
After arrived in Madrid I had to get other flyght to tenerife the only and last meal was about 4 pm to the day before
They didn't serve absolutly nothing on the tenerife flyght even to purchise some food or drink, get in tenerife about
8 to 9 am , hungry, AND THEY LOST MY LUGAGE I got home about 1pm trying to solve their mistakes with only one meal
What do they think? are we a bunch of cattle? I have to go to the aorport again on Monday, 10/04/2021 to get one suitcase with an excuse that my flyght was from over seas they won't deliver them to my home I just couldn't contact them to have any news about the second lugage
Never ever again
When people or a company take your money and don't provide a service is the same as an out of law robery , what is the difference?

So many things wrong with this airline. To begin with on the list of things that were and were not prohibited on the flights they had written it round the wrong way. It literally said you could carry a gun on board. Second - absolutely FREEZING in my seat. im not a cold person and i had two sweaters, a blanket and was still freezing for the entire 7 hour journey.
The food - stale bread and cake served with only one choice of food. I opened mine up to something pasta looking covered in mushrooms. I absolutely can not eat mushrooms (also quite an odd thing to plonk on top of a dish when there is only one choice). I politely asked the stewardess if there was an alternative to which she very rudely responded ''no''. So no food for the entire transatlantic journey. Also - no wine/beer/spirits. no second meal. tea/coffee only came once.
even though it was an evening flight it was bright in the cabin.
Staff were also rude from start to finish. will never book with this airline again.

They should have reimbursed me 2000€ in flights over 1 year ago. Still waiting. You call and all you get is a machine that tells you to call later and hangs up on you. I've filed 2 complaints and heard nothing back. No way to get to to them without a lawyer.

Aireuropa flights for December 2021 cancelled September 2021 with no justification provided.
Aireuropa proposed alternative flights which do not work at all.
Very difficult to understand how to obtain any credit or a refund using the means that the company provides. Example: Aireuropa website links not working.

Booked 4 flights in January 2020 for trip to Madrid in May 2020. Due to Covid this was cancelled and we got 4 vouchers, after 12 months (May 2021) we requested the vouchers to be reimbursed. Never received any money. Did contact them 10 times, nobody can give any date. Customer Service difficult or even not reachable. Poor service. Never again.

I had made a reservation on the Opodo site in July 2020 for a round trip flight with the company AIR
EUROPA which was cancelled because of the covid. So I asked on September 17, 2020 for a full refund and I was promised
that I would receive it in 3 to 6 months. It has been almost 12 months and no refund has been received because Air Europa
has never refunded the amount I spent to Opodo despite reminders from Opodo and myself. I therefore demand a
a quick refund.

Me and my wife was on a flight coming from havana transiting via Madrid then to London original flight
At first got denied at first as air europa told us our documents wasn't valid but they were valid and we proved this eventually was able to board then the flight was delayed everyone had to get of the plane fair enough then we wait for hours and eventually they put us in a hotel in havana which was nice and well deserved after the stress of being of told our documents was wrong and they wasn't going to let us board the plane at first
The following day we get kicked out of the hotel early and 5 buses of people got to havana airport to nobody the airport doors shut everyone waited for hours outside the airport untill finally they let us all in
When we arrive at check in every passenger was told to fill out a form and write there details as every passenger was receiving a 900 euro voucher compensation for the delays and the way everything was handled it was a long stressful event for everyone on that flight
I have photos of the papers we were told to fill in at the check in to receive the voucher
I have contacted air europa and have received nothing back from them for 3 months now

Absolute catastrophe. They lost my bag and never responded to my calls or emails

I paid for 2 seats and checked in a suitcase online, they took the money and never booked either the seats or the suitcase. I claimed it at the airport and the woman at the desk put my suitcase through but because in the systems seemed I hadnt paid, I needed to go to air europa stand to clarify. I did, I explained the issue and told her to just refund the seats money cause the suitcase was throught but she didnt udate the systems and I had to go throught an embarrasment when boarding the plane. They stop me from boarding for a while because they said I hadnt paid. I finally could make it but 2 months later I still haven't receive the refund of the seats...TERRIBLE

I just called air europa, I am surprised I only waited 30 mins on the line. It is the worst customer service ever. The person I talked with named Laura, she wasn't polite and seemed uninterested. I am waiting for a refund request since last year as my trip was cancelled on March 2020 and what she did was to process for the 2nd time refund which will take more than 6 months to get the money back... Obviously staff are fed up but is their job and air europa is losing a lot of customers like that and potentially staff will lose their jobs. I can't understand how other smaller airline companies are processing refunds within few weeks. Completely unreliable!

Don't know why all the bad ratings. I flew a round trip between Majorca and Menorca - tickets were super cheap and included baggage, staff was friendly, it was very punctual and they gave updates via email for everything including which documents to carry (for covid safety), when the boarding gate was opening etc.

Maybe it's only good for certain short routes, but for me it was a great experience.

HORRIFIC CUSTOMER SERVICE MAKES ME WANT TO DIE
Need to change my flight and there’s an error with the website so i was forced to call them. Only way I can get through to someone is through the spanish option of the english phone number and even then the operator directs me to the spanish number and i get cut off… every single time…need to change these flights asap before I can book a covid test so it’s not as though I have the luxury of time

I put one star because I can't put 0 the worse customer service ever , now they don't know where my seats money wow.

Not much space between rows of seats. Horrible food. Fly With Them if desperate for a cheap flight. Also got completely ignored by boarding staff when I had no internet connection to update an error (No Flight No.) on my UK track and trace form. Wouldn't even look at me. Just ignored. Not even a 'we'll try to help once everyone is boarded.' Passenger with hotspot saved me. Would have been stuck with many expenses.

Do not fly with this company. Because of a misspelled last name of a kid, I was in contact with a lady who goes by the name Daniela. She was completely rude and unhelpful and did not offer any solutions. Worst service, worst behavior and worst company.

Flights cancelled due to Covid, despite several attempts to have a refund the company refuses to do so and keeps stalling the process after 9 months. The flights were booked in business class, so they are obligated to refund them in any case under the contract conditions. Awful client service. We just initiated legal action procedures to get our money back.

Call center imposible de contactar!!!!!
Pagina web que no permite en check in online dentro de las 48 horas. no responde nadier.
vergüenza!!!