Air Europa Reviews 

Please, please, do not ever ever book any flight with Air Europa, they will change you change of your booking fee where there are not data available on there side yet. It's theeeeee worst airline.

The worse customer care ever experienced.They use low tactics and give no explanation to just postpone a refund for cancelled flight that should be had be given in 2 weeks,and i havent received yet after 15 months!!since at least 4 montjs they tell me it s pending and will be soon.Embarassing and frustrating.It s a sign of a not professional and poor airline.Dont fly with them

I bought a ticket from Lima to Amsterdam last year February which was cancelled due to Covid. After it was cancelled I was promised a refund which would be reimbursed within three months. Well, three months became six and here we are today and I still have not received my refund. Their customer service is super hard to reach and I have not been able to get anyone on the phone the past month. I have very little faith in getting the refund at this point.... It's really a pity that they provide so little information and just keep the customer guessing of when their refund might or might not arrive.

All key communication about COVID-19 is in Spanish, now we were not allowed to board because our PCR test result was within 24 hours instead of the test itself...

This airlines must be about to go bankrupt, because the fraud they commit can't be a long-term business plan. I had tickets for Oct, 2020. They canceled the flight. I applied for a refund, and months later they emailed me back saying I had to send them my bank information so they could wire me back the money. I had paid by credit card, who ever heard of a business wiring you money rather than just refunding your credit card. I didn't like sending them my bank info but did, and they replied:
We contact you from Air Europa Call center to confirmed that we have received your email with your bank details and that we started the process of your refund with your bank.

That was almost 3 months ago. It takes minutes to send a wire. And I've written back asking for update, no response. I tried calling their reservations line, and you wait on hold for an hour then it cuts you off. Obviously this isn't a functioning airlines. Avoid like the plague, unless you want to give money to an airlines that is likely going bankrupt or will be soon shut down for fraud.

Got through security, all the way to the gate, to be told they won’t let me on the flight as I hadn’t ticked one box in the passenger locator form despite them checking all documents three times before the gate. Re-did the form to be told ‘the flight’s closed, you’re not getting on’. She then preceded to take a picture of my passport with her phone. When I challenged that as I am not at all comfortable with having my passport details on someone’s wattsapp she said, it is procedure. No other explanation. Outstandingly rude staff, hugely unhelpful, and outright liars. I was then told to go to lost and found to claim my baggage back, which was closed. I had to go all the way back to departures to speak to someone at check in to try and find my baggage. To be fair, she was really helpful, but their gate staff are absolutely diabolical. How they call themselves a business I do not know.

I made a ticket purchase through a tour agency, which does not give me any information and is throwing responsibility on top of Air Europa, which pretends it has nothing to do with it. I'm going to make as many complaints as I can, don't buy from this airline.

Still waiting for a refund for a cancelled flight due to Covid! Been waiting for more than 6 months and still no news, if I call them they say the refund is in queue but without any ETA or anything as when it will be refund!!!

Do not use this airline. I paid significantly more money for a FULLY REFUNDABLE ticket for a flight back in October 2020. Which they subsequently cancelled. I have not been refunded, they do not respond to emails, DMs on Twitter or to any other written communication and in the highly unlikely event that you can get through on the phone, they will hang up on you once you start asking where your refund is. An absolute disgrace of a company.

Horrible airline, bad service and the food shouldn’t even be called food

They canceled my ticket in March 2020 due to Covid. Now (February 2021) I still have not received a refund, nor a voucher. The customer service is not willing to help in any way.
I wish them to go bankrupt soon.

Flight experience was average but very good custumer review. Got denied boarding in Brazil due covid situation in europe and managed to get good help from ground staff and later got a voucher after 5 min on the phone with agent.
I was not expecting such a good service from an airline struggling because of the covid 19 situation. So thank you !

Appalling company, I spent over 2 hours on hold and eventually was disconnected, they are uncontactable via any method, they don't reply to tweets, facebook, any social media and they don't answer their phones. My wife must now drive over 3 hours to the airport just to speak to someone at this airline to cancel her ticket, what a disgraceful excuse of a mickey mouse operation they are. Covid is not an excuse either, they could setup dozens of call agents to work from home with a laptop and login details to their system. And the flight was not cheap either!!

I highly recommend you not fly with this airline, in particular during a time (Corona) in which cancellations are frequent. Our flight was cancelled in March 2020 due to the Corona outbreak. At the time, Air Europa had no technical infrastructure for handling refunds. There was no option to request a refund online. I called customer service and was told I could only have a voucher. I asked for a manager and noted that this is against the law in the EU. She said yes yes, you can get a refund, but the only way is to send an email to this address with your ticket information. I sent the email in March 2020, but received no confirmation or receipt acknowledgement. With the pandemic, and Air Europa a small airline, it was very likely they would go bankrupt with IAG backing off their acquisition. Since I received no refund confirmation, I believed no one would ever read my email. I initiated a dispute with my credit card in May 2020, as this was suggested in many websites.

Chase refunded me temporarily while they investigated. After a month, Chase denied my request and rebilled me in July 2020. They said it is not their job to enforce EU law, and the voucher offer was good enough. To get a cash refund, I had to get it directly from the airline. I reapplied for a refund with Air Europa in August 2020. Ever since then, they deny my requests because they say that their records show my dispute was successful and I need to get the money from my credit card. I have submitted to them the Chase denial letter, my credit card statements showing the rebill, and the date that my bank says they transferred the money to Air Europa. The denial letter from Chase very plainly states I was not successful. The customer service individuals refuse to properly communicate with accounting to find the money and confirm that my dispute was denied. They also lose my case information constantly, and I have to explain everything every time in an effort to get them to find records of when payments moved between Chase and Air Europa. I have two consumer complaints I am waiting for someone to help with.

Long story short, your money will be very much at risk if you fly with them in an age of frequent cancellations. They have stolen my money, and are either lying about their records, or are far too incompetent to follow paper trails I have fully laid out for them. It is very possible my credit card sent them the money after denying my claim, and the money is just sitting with Air Europa unapplied to my booking and they won't go find it. I am beyond upset as the tickets for my family were $2,500. This is the first time I've ever reviewed a company, because I'm not that passionate about the quality of services. I've never had a company blatantly steal my money like this and refuse to put any effort into investigating the problem that I've plainly laid out for them. I've likely wasted 30+ hours in the past year on the phone with them trying to get to the bottom of this. Don't ever fly Air Europa. Pay a small premium if you have to so that you never run the risk of needing to work with their customer service. Maybe some of you had a good experience with the actual flight, but I truly recommend you never put your money at risk with them.

Made a claim on 23.11 WEB0000107016 NO REPLY
Made a claim on 23.11 WEB0000107016
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You denied me accces to my flight with a ticket you didn't accept ( well no problem with accepting my money though ) forced me to buy another and now you do not answer any claims... even though you are a spanish company and logic is none existing you must your self be able to both understand and also acknowledge that I of course should not be paying for 2 tickets on the same flight as I also can't sit on 2 seats.... Again give me my money back for one of the tickets! AT LEAST HAVE THE CURTECY TO ANSWER YOU CLIENTS! FORMER I MEAN!

Scammer! Booked a flight and then came covid! They never gave me my 2000 Euros back. Beware of this company!

Air Europa cancelled our flight in May 2020 due to Covid. Since then we have been trying to get a refund of our fare. I speak with them every month (after a long long wait on the phone) and they assure me that the refunds are being dealt with, but it's now been 6 months!! I will never use them again.

We've booked a flight with them for the summer, but it was cancelled because of corona.
But even after several calls we still haven't got our money back! That's more than 4 months ago now!!! It was a long distance flight... So not cheap!
A different airline returned the money for another flight after 3 weeks without any calls!
When we call, air europa is still telling us we will have to wait longer...
It's our money and they have no right to keep it!

Air Europa will change your flight, not provide you with a voucher nor a valid refund! Do not fly with this airline by any means!

Changed the flight last minute with no option for a refund.
After calling for i believe 4h in waiting line, no answer.
sending 4 E-mails, no aswer.

If i could rate 0 stars i would