The 2.0 version of iAdaptair is clearly an improvement over the original model. The user interface is good, although not completely intuitive. Our complaint is with the app, which does not control any... See more
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Website is easy to navigate. Seemingly good products that cover all the bases to get rid of impurities . Only reason I did not give 5 stars is because you cannot track your order shipment without down... See more
Company replied
This is my fourth interaction with Air Oasis over the past 12 months. Each & EVERY time, Jasmine (Ulibarri Support Agent) went the second mile for me and ensured I was totally satisfied! As a Di... See more
Company replied
I am a CIRS patient and also a consultant working with doctors and IEP’s to help others suffering from airborne toxins. These units timing in my house have literally given me peace and calmness knowin... See more
Company replied
Company details
- Homewares Shop
- Appliance shop
- Electrical appliance wholesaler
- Household goods wholesaler
- Manufacturer
- Wholesaler household appliances
About Air Oasis
Written by the company
Our Family Cares About Your Family
We work to help all families enjoy healthy lives, one home at a time.
We design and build air purification products that make a difference for our health-conscious customers around the world. Our award-winning air purifiers efficiently reduce viruses, mold, bacteria, allergens, dust, pollen, smoke and more. We offer proven performance with third party validated lab testing.
We truly do Care About Your Air.
Contact info
3401 Airway Boulevard, 79118-7742, Amarillo, United States
- (806) 373-7788
- feedback@airoasis.com
- www.airoasis.com
4.5
Excellent
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Super fast shipping and delivery
5 December 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our shipping service.
We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our website.
We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.
Your air purifier that I bought is…
Your air purifier that I bought is great and I had an issue with resetting the dial after I put in a new filter. Your help team figured that out beautifully for me. Thanks for the great service!
3 December 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our service team.
We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review.
We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.
It was easy to navigate the website and…
It was easy to navigate the website and place my order. I like the little machine, it’s really quiet.
3 December 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 4-star review. We are delighted to hear that you had a positive experience with our website.
We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.
Reply from Air Oasis
Hi Theresa,
We are sorry to hear you had a bad experience with our Customer Excellence team. We are glad we were at least able to get your refund processed smoothly.
If you are able to provide us with any feedback regarding your experience that would be great. We always strive to grow here at Air Oasis and we hope we can use your experience to improve our process. We understand how frustrating it must have been and we hope we can learn from this experience.
Best,
Customer Excellence
Not increase their prices so much
Not increase their prices so much. Tried to get them to honoree price I paid for 2 I already had purchased in July but they would not.
17 December 2024
Reply from Air Oasis
Hi Paula,
Thank you for taking the time to leave us a review. We are sorry to hear you weren't able to get a price match. However, we do currently have a sale going on and if you use the code CE10 you can receive an additional 10% off of your order. This would bring the price back down to what it originally was.
I hope you can take advantage of the sale while it is still active!
Best,
Customer Excellence
Appreciate your products
Appreciate your products
Especially the new models.
Can we ship our old ones back for a discount on new models? I would have waited I’d we’d know.
I appreciate the feature where you can remove the chip so it is not connected to internet. Smart appliances and homes hurt me. Makes neuropathy act up and etc.
2 December 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a review for the iAdaptAir 2.0. We are delighted to hear that you are enjoying your air purifier. We do have an upgrade option available for you. If you reach out to our support team using the Customer Care Center, we would be more than happy to discuss the upgrade with you.
We appreciate your feedback and look forward to continuing to provide you with high-quality air purifiers.
The purchasing process was very easy…
The purchasing process was very easy and informative. I can’t wait til my air purifiers get here! Thanks!
17 December 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our ordering process.
We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.
The staff was helpful
The staff was helpful, took my order via cell phone and I received the replacement battery in just a couple of days.
17 December 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our service team.
We appreciate your feedback and look forward to continuing to provide you with exceptional air quality products and services.
Great product
17 December 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a review for the 94HEPA Replacement Filter. We are delighted to hear that you are enjoying your air filter.
We appreciate your feedback and look forward to continuing to provide you with high-quality air filters.
Idk I haven't received it yet
17 December 2024
Reply from Air Oasis
Hi Mandy,
We appreciate your feedback and look forward to continuing to provide you with high-quality air purifiers.
Amazing Customer Service
Customer service was wonderful. I really didn't know exactly what I needed, but after I answered a couple of questions, I knew what I needed. No pressure, no up-selling. Within a couple of hours, I received an email with tracking information. I cannot wait to receive my order.
16 December 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our service team.
We appreciate your feedback and look forward to continuing to provide you with exceptional air quality products and services.
Everytime I call with a concern or need…
Everytime I call with a concern or need help operating my air oasis's unit like changing out my filters or on ordering filters the agents there are ALWAYS courteous and so knowledgeable to help me through it efficiently!!
Thank you from a very satisfied customer.
16 December 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our service team.
We appreciate your feedback and look forward to continuing to provide you with exceptional air quality products and services.
I like that I can buy everything on…
I like that I can buy everything on payments because I would never be able to afford it otherwise.
16 December 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our payment options.
We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you've had a positive experience with our company.
We appreciate your feedback and look forward to continuing to provide you with exceptional air quality products and services.
After much review
After much review, I love how well these purifiers are made to work. They seem to be cutting edge with their filtration system and their quietness make it even more appealing. I know that my family will be breathing much better quality air now so thank you for making this a priority on our list!
14 December 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our purifier.
We appreciate your feedback and look forward to continuing to provide you with exceptional air quality products and services.
Easy shipping
It’s. Rey easy to shop and they do a great job proactively letting you know where ur order is in shipping
14 December 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our website. We are also, glad to hear you were able to track your order easily.
We appreciate your feedback and look forward to continuing to provide you with exceptional air quality products and services.
Simple process to order
14 December 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our ordering process.
We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.
After saying no to all the add-on
After saying no to all the add-on, a final off was put on my account had to call on to get it removed only to to be upsold three more offers. when I finally got it resolved he removed my 20% discount.
11 December 2024
Reply from Air Oasis
Hi Pat,
Thank you for taking the time to leave a review. We are sorry about the situation involving your discount. We just wanted to make sure we provided you with all the correct information. I'm not too sure what the person on the phone said but we did give you a 20% discount on your order for having multiple oils. I am also aware that some discounts can be stacked while others can not. We have some discount codes that are given out that could stack on top of your 20% discount, this may be the offers the other agent was referring to.
If there is anything you still need assistance with please reach out to our customer excellence team again so we can assist you further with this incident. We appreciate your valuable feedback to us.
Once again, I want to apologize for any inconvenience. We hope we can continue to work with you to improve your experience with us. If you have any pointers to help us bring you to that 5-star experience, please let us know.
Sincerely,
Customer Excellence
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