Airportag Reviews 

287
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I am very pleased with the quality of the product and how it was packaged. I was expecting something that looked cheap. Shame on me! I waited quite a long time for delivery, but thousands of kilometer... See more

Rated 1 out of 5 stars

Absolutely horrible. Ordered and received a tracking number after a few days. It got nowhere. After a month, and follow ups, they sent another tracking number. After numerous follow ups, I still haven... See more

Company replied

Rated 2 out of 5 stars

Ordered my goods on 2nd December. All pieces of my order were splitted into 3 parts (3rd part still is not ready, simple cap). All shipments are still at origin point after 3 weeks after purchasing. T... See more

Company replied

Rated 5 out of 5 stars

These are high quality, durable tee-shirts with strong, clear image application that will stand up for a long time with careful and proper care while wearing and laundering. The person who received th... See more

Company replied

Company details

  1. Gift shop

Written by the company

The #1 aviation and travel gift shop! Meaningful products to the traveler in you. Contemporary design products to help you express your lifestyle as you deserve, from decorating to clothing.


Contact info

2.9

Average

TrustScore 3 out of 5

287 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(287)

21 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered never received. Twice.

Ordered some months ago, item was (according to their info) shipped.
Tracking shows the item is in and out of international shipping partners. But shipping company has no idea where it can be.
Nothing received.
After multiple mails back and forth, Airportag offered to send the order again, free of cost, dated April 25.
Tracking shows it is forwarded to a different delivery address.
All very suspicious.
It ended up the same as the first order, to different delivery address, in and out of so called international shipping partners. Contacted the shipping company, they don’t know anything about the shipment.
Looks like scam. 🤷‍♂️
They started blocking my emails.
End of story. Don’t buy here!
Claimed money back from creditcard insurance.

19 April 2023
Unprompted review
Rated 1 out of 5 stars

Scam or what?

Still waiting for items more than a month after ordering. Customer service is intermittent and almost nonexistent. Starting to think this is a scam.

18 March 2023
Unprompted review
Rated 5 out of 5 stars

Ordered a t-shirt from Airportag..

Ordered a t-shirt from Airportag... the "Do I look like I fly economy?" one. It arrived quickly and was PERFECT! I love the understated simple lettering on a comfy t-shirt vibe!! T-shirt material was soft and not the modern day "99% nylon" or what have you... that make all shirts feel like clingy exercise gear (sigh). I could not be happier! Thank you!

1 March 2023
Unprompted review
Rated 4 out of 5 stars

Poor customer service but nice merchandise

I wrote previously that the company was a scam because it took several weeks to get my order. I could not contact anyone as the company doesn’t have a phone number. Chatting with them is hit or miss, sometimes they respond, sometimes they don’t. I did eventually receive the luggage I ordered and the bags looked nice. So, I am changing my review and giving them 4 stars instead of 1 I originally gave.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Perfect pouch for travel to keep you organized

I really like this pouch because it is the perfect size to add organization for when I travel. It is perfect for hair accessories or electronic accessories and I loved that I could customize it with the date and destination of our trip.

23 February 2023
Unprompted review
Rated 1 out of 5 stars

Don't buy this junk!

I think that Airportag is a scam website that advertises to suckers like me on Instagram. I purchased the Life Vest Kitchen Apron based on the cute pictures on their website. It is the worst piece of junk and exceedingly overpriced to boot! I bought it as a gift, and it is so poor in quality, feel and appearance that I wouldn't think of giving it as a gift. The "apron" is obviously mass produced by stamping the "art" on sheets of thin plastic-feeling polyester (if it is even cloth!) and cut out. No hemming, no dimension at all to the item, the ties aren't even part of the apron itself . . . it comes with four strips of poor-quality cloth (??) strips that have to be attached to the apron with buttons. I posted a review on the website, but . . . ahaaa! . . . strangely no negative reviews appear at all!!! Including mine. Think about it . . . when did you ever see a product with reviews that are all 5-stars??? I gotta believe that the reviews are bogus.

13 February 2023
Unprompted review
Rated 1 out of 5 stars

Never Received Order

Never Received Order
I placed a good-sized order for my team at work on November 24, 2022, hoping to gift them at a work event in early December. My order was first delivered to the wrong state. When I noticed this through tracking, I was informed that the order would be sent and arrive on time for my event. It wasn't. Tracking stated that it was delivered later in the month, but I had a mail hold in place and it was not delivered on that date, or at the end of the mail hold. Customer service said they would open a claim with USPS. That was on December 28, 2022. I have contacted them multiple times since, that date, and have not received a response. Their website is no longer accepting inquiries, as well.

24 November 2022
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality, delivery was on time all around just a great experience. Whould totally buy from them again!!!!

20 January 2023
Unprompted review
Rated 1 out of 5 stars

scam

scam - no one replies, no delivery date, no tracking, avoid!

25 January 2023
Unprompted review
Rated 1 out of 5 stars

Never again!!

Ordered Christmas presents in November. Had to pay delivery fees of app. $ 25 for delivery to Europe. The first things got sent after two weeks to Boca Raton (???). Was super difficult to get in touch with anyone at the company. They finally told me that they had made a mistake and a part of the order was on it's way to the correct address. And that they would ship the rest on that very same day, which of course didn't happen. Complained to the credit card company and voilà the rest arrived, BUT I had to pay an extra of $25 for customs (cos they had forgotten to state that custom free). So in total I paid more for shipment and customs then the products cost me. NEVER AGAIN!!

23 November 2022
Unprompted review
Rated 5 out of 5 stars

Love this

Love this, love their products! also got the little makeup bag, bath mat & passport holders. All big hits for gifts.

1 January 2023
Unprompted review
Rated 1 out of 5 stars

Total scam company

Total scam company. Do not order from them. Ordered a Christmas gift a month and a half ago and still nothing. Response said things are sent out 4 to 6 days after receiving order and it’s been a month and a half and nothing —no response from emails —no connection —no number to call. I will be reporting them as a scam company!!!!

22 December 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look