Airportag Reviews 

* HORRIBLE CUSTOMER SERVICE **

Poor quality items. Unprofessional customer service. Ordered and paid for three item and received no shipping update for two weeks. Emailed for status only to be told a "glitch" in the system didn't process my order but they DID manage to charge my CC. Printing on pouches is poor quality and blurry and rep said she checked with warehouse and they stated it met its "standards." Additionally, numerous loose strings impeding the zippers on 3 of the 4 bags and had to cut them off just to close the pouches.

Offered me a $5 gift card - no refund - and left with no choice but to use on yet another purchase; a glasses case that will not zip closed with only two glasses cases in it despite buying the second largest pouch available. No size references or images on the website to help determine which size pouch would work best.

After several back and forth emails, was able to get on a call with a rep that advised she agreed with my frustration and offered to replace all four pouches. Then she follows up two days later RESCINDING that offer and telling me I have to pay to return the items at MY cost for a refund. What a joke of a company!!

One and done customer here, buyer beware. Buy anywhere else but here.

I ordered the Pan Am tags because I used to work for this company. Allan was most helpful in suggestions and I cannot say enough good things. The items are very sturdy and will withstand baggage claim!

I love Airportag because it has great Aviation gift for a person like me I'm an Aviation geek so it has the perfect things for me I've ordered 3 things off there so far and I've loved every single thing I've gotten so far.

Never arrived... dont know which carrier you work with in Portugal but its not normal for an item to be sent back just because the person isnt home. People work! Its pretty normal for people not to be home at 10 am... usually there s a note for me to pick up the items ordered at the post or at a pick up point for the delivery company... i have made tons of orders before! First time this ever happens to me!

Its not the local post office...

These are very nice and spacious. And they certainly are a conversation starter -;)
Their customer service is excellent!

Had awesome experience with customer service (Allen) and the products I ordered were as described. Shipping was fast no issues what so ever. Would definitely recommend! Will be ordering more!

Ordered an AA/Fort Lauderdale towel for a friend who is pilot and a big fan of Fort Lauderdale. He was excited and loved the idea.

I ordered and paid for two PanAm carryon suitcases. One black and one blue. I didn’t receive any tracking numbers until ONE (blue) was delivered. However, only one tracking number was provided for two suitcases, that obviously could not fit in one little box. Awaiting tracking number for the black PanAm carryon and shipping info….. when will I receive the second suitcase that will complete my purchase??? And the back & forth emails are frustrating because the response takes so long. We are traveling soon and these are anniversary gifts!! I’m so frustrated 😩

Super product. Hard wearing and exactly what I ordered. Delivery good but could have been quicker (to Ireland).

Wonderful item. It really is exactly what I was looking for! Shipping and price were good too.

We ordered a t-shirt, mug, watch band and cell phone case at the beginning of December. Almost 2 1/2 months later we have received items. The watch band is cheap looking and can’t be used, as it’s missing one of the mounting attachments to attach it to my Apple Watch. The T-shirt seems to be a decent quality and hubby was pleased with it. The “jet fuel”mug is cheap looking, and at $25, I expected it to be
Made in the USA not China! The phone case that was sent was the wrong size, so who knows if we’ll see the replacement before Easter. All in all, a very disappointing experience dealing with the back and forth emails with customer service and the excuses. Won’t be buying from them again, which is unfortunate, as many airline friends will be retiring soon, it would’ve made for some fun gifts.

Love my airportag stuff!
As a plane buff, I've been collecting for quite some time and love the products from airportag! From passport wallets to pillows, the quality is great no matter what you get. I figured if I can't get to the planes the last couple of years, I'll bring the parts to me!

I have bought a lot of products at Airportag, but always surprise me with new products, that I love all of them.
I really recomend this store, the products, the kindly attention.
Thanks Airportag
Octavio

One excellent App., Easy to use, reliable and fast.

This company make a great job, and have products out the boX!!!
ParabénS!!!!

The goods have still not arrived since the order end October for a Christmas present. I still have my doubts as to whether they are legit? After many cut and paste emails, I received a mail after three months saying that they would send a replacement. However, I have emailed a few times to get a tracking number, but my emails are ignored. Is this a genuine operation, because the service is really poor, and I am not holding my breath, as I think that I have been scammed.

The airport tag was a great gift for my wife. Now she has to decide which piece of luggage she wants to hook it to.

I always have received my orders as placed. Their customer service is excellent. I love yo show off my airport codes Burton for people yo know where Ive been traveling.

Excellent customer service and communication. Great products on offer. I recommend this store to everyone.