Excellent service at Gatwick Airport. We decided to use this brilliant transfer service after BA cancelled our flight to London City airport. We were able to transfer from Gatwick to Londo... See more
Company replied
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Review summary
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Efficient, friendly, safe and reliable service that put our minds completely at ease at the end of a very difficult return journey from Spain. We were exhausted after a 7 hour flight delay and we were... See more
Company replied
Absolutely super experience. After being let down by multiple Uber and Bolt, we found the young gentleman on reception super courteous and efficient and within 5 minutes we had our driver. Given this... See more
Company replied
Excellent service from Airportcars Gatwick on a journey from Worthing to Gatwick. The driver was friendly and professional and arrived at my hotel ahead of time which was great. The car was very comf... See more
Company replied
4.6
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Excellent service
Car was on time
Driver very friendly, courteous and polite
Drove with care and attention
24 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Judith, thanks for your positive feedback.
Quick and efficient service but expensive
Quick and efficient service although expensive. Driver could have been more friendly. He didn’t say a word !!
24 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Andrew, thanks for your feedback, some passengers prefer to travel in silence after a long flight so the driver was likely respecting this. I am sure that he didn't wish to appear rude, but apologies for this.
Quick, efficient and reliable.
Quick, efficient and reliable. Our driver was very polite and considerate. Good value at 02:30 in the morning compared with Uber.
23 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Jonny, thanks for your positive feedback.
Fantastic service as alway driver …
Fantastic service as alway driver very helpful car clean inside and out smooth ride
22 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Customer, thanks for your positive feedback.
Guy in booking office wasn’t rude but…
Guy in booking office wasn’t rude but needs to be more forthcoming. It’s a quest to find good customer service these days. Wait time was very short, driver was very helpful and polite. Fare was a bit more than what was quoted but hey ho.
22 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Ade, thanks for your positive feedback. We will remind our bookers of the importance of excellent customer service.
Car very tidy driver very polite man…
Car very tidy driver very polite man and very helpful
22 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Mr Cox, thanks for your positive feedback.
Reply from Airportcars Gatwick
Dear Richard, thanks for your positive feedback.
My daughter was travelling solo & the…
My daughter was travelling solo & the driver treated her with kindness
21 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Hilary, thanks for your positive feedback.
Reply from Airportcars Gatwick
Dear Martin, thanks for your positive feedback.
Great service quick book and safe home…
Great service quick book and safe home early
22 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Naeem, thanks for your positive feedback.
Best taxi for Gatwick arrivals
Used multiple times upon arriving back into Gatwick. Never had to wait long for a taxi and cars are always immaculate.
21 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear C Baller, thanks for your positive feedback.
Good Value, great cars and drivers
Competitive pricing, great vehicles, very polite and helpful drivers.
21 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Paul, thanks for your positive feedback.
Knowledgeable pleasant driver
Knowledgeable pleasant driver. Easy journey. No wait. Clean and comfortable vehicle.
20 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Dawn, thanks for your positive feedback.
The taxi I had booked was easy to order, quick to set up, and professional service
The taxi I had booked (different company) ended up not sending a car to pick me up. This was 1am at Gatwick Airport when I was extremely tired after flight delays.
When this happened, I went to your desk and found the process of ordering the ride to be fast, efficient, and very simple.
After ordering, the ride was ready within a few minuets and the driver was professional, kind, and got me home quickly and safely.
At 1am after being stranded by the company I had booked, your service was exactly what I needed of being fast and reliable to get me home, and I am very grateful
21 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Stephen, thanks for your positive feedback.
Great communication throughout with…
Great communication throughout with driver tracking which was super helpful for an early flight. Arrived with us ahead of time & was super helpful, friendly & professional. Will definitely use again.
20 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Jo, thanks for your positive feedback. We look forward to welcoming you again in the future.
Reply from Airportcars Gatwick
Dear Laima, thanks for your positive feedback.
Professional Friendly Service
The driver was very courteous, professional and friendly. He drove us back home safely and helped with all of our luggage.
I will now choose Airport Cars over other driver services, such as Bolt and Uber, due to the fact, Airport Cars prices, remain the same, (Uber was charging £107 to get home from Gatwick Airport at 11.30pm, when on a different time of the day the price was showing £50.84.
I would rather pay the Airport Cars price of £103, regardless of what Uber and Bolt are charging, as I believe Uber and Bolt, higher prices on at certain times, when people have no choice but to pay it.
17 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear J Douglas, thanks for your positive feedback.
5 star experience
5 star experience. Booking staff friendly and helpful, wait time was short, my driver was professional and courteous and the ride was effcient.
18 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Michael, thanks for your positive feedback.
Thanks for the service
Thanks for the service. I really appreciate the exceptional service rendered.
15 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Andrew, thanks for your positive feedback.
Very rude young boy in a very busy…
Very rude young boy Receptionist, im a very busy shift!!!
The driver very polite and humble.
You must get rid of this young boy
18 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Clause, we are extremely sorry to hear of your poor experience with our company. We pride ourselves on our quality of service and apologise if we fell short on this occasion. Can you please provide the date and time you made your booking, along with the terminal you booked at (North or South) and also the destination postcode. We can then review the booking process and identify the member of staff you refer to. bookings@airportcars-gatwick.com
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